Specialist Clerk II

This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County.

Reinstatement:
Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission, a regularly appointed employee who resigned in good standing may, within three years after the effective date of his/her resignation, be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition, you must meet the minimum and special qualifications of the specific position.

Transfer:
You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.

Voluntary Demotion:
You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.

ABOUT THE HUMAN RESOURCE SERVICES DEPARTMENT:

Department Mission: Deliver high quality and timely human resource services in partnership with County agencies, departments and special districts to enable our customers to reach their organizational goals.

 

Vision: To be the employer of choice and a great place to work.

 

Values: In a spirit of partnership, HRS strives for: Excellence in everything we do. Responsiveness to our customers and their needs. Fairness in our policies and practices. Innovation in developing and implementing new programs. Diversity in recognizing everyone’s unique contribution. Development of every employee’s full potential. Anticipate and meet the changing needs of employees and candidates to ensure the recruitment and retention of a talented and committed workforce. Support the County’s organizational culture that values customer service, performance excellence, diversity, and fiscal stewardship. Redesign and transform the recruitment function for improved customer service and satisfaction. Champion workforce planning and development to ensure that employees have every opportunity to assume leadership positions as baby boomers retire. Improve the efficiency and effectiveness of services through the increased use of technology.

 

The Disability Programs Division is a comprehensive and countywide centralized disability management program, which provides professional consultation and technical support to County agencies and departments. In the development and administration of the County's disability management programs, we collaborate with stakeholders to develop strategies to overcome identified barriers. We continue to increase awareness and understanding of federal and state disability laws, family and medical leave provisions, and other applicable statues, through the design and implementation of countywide disability management training.

 

In partnership with County Agencies and Departments, we are committed to integrate employees with disabilities and medical conditions into a highly productive workforce environment.

 

THE POSITION:

Under general supervision, to do the most difficult or complex clerical work, requiring the exercise of substantial initiative, judgment, and independence within the framework of County or department policies and procedures.  This position supports the Disability Programs Division, provides day-to-day professional customer service to County employees, supervisors and managers, and assists the disability case management teams in the administration of the County’s disability programs, and performs other related work as required. 

 

Incumbents of positions in this class perform duties requiring greater exercise of initiative and judgment beyond that of the lower-level Specialist Clerk. Specialist Clerk II positions require a more thorough knowledge of broad and complex procedures, systems, rules, codes and policies in order to perform assigned duties. Positions are often characterized by the time constraints to complete tasks and include substantial financial and/or legal liability to the County of the tasks. The position is expected to function in a sensitive and highly confidential environment where incumbents exercise considerable independent judgment and decision making.

 

Performance at this level requires the ability to interpret and apply specific and technical policies, rules, and procedures. Such positions normally require a minimum of one year of training in order to make decisions and determinations based on the specialized department and program knowledge.

Either I
The equivalent of one year of experience in the class of Specialist Clerk I or in an equivalent or higher level clerical class in the Alameda County classified service. (Non-classified includes District Attorney’s Office and the Hospital Authority.)

Or II
The equivalent of three years of full-time clerical experience.

License: Some positions may require a valid California Driver’s license.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:
• Modern office practices and procedures, including business correspondence, filing, and standard office equipment operations.
• Thorough program knowledge of work requiring the application of a variety of rules, procedures, codes, calculations, and systems is required in some positions.
• Techniques and practices for dealing with individuals from various socio-economic and ethnic groups, in person, via telephone, and through correspondence (may include contacts with irate and hostile individuals).

Ability to:
• Analyze and problem solve.
• Communicate orally and in writing.
• Make independent decisions and take initiative.
• Demonstrate interpersonal sensitivity.
• Plan, organize and coordinate work.
• Work independently.
• Adapt to challenging situations.

SELECTIVE CERTIFICATION CRITERIA:

For positions requiring the ability to type at a speed of not less than 40 net words per minute from clear copy. Typing must occupy more than 10 percent of working time. Typing may be on a typewriter, or a personal computer.

DEFINITIONS USED IN CRITERIA OF "DISTINGUISHING FEATURES":

Specialized Knowledge:

Indicates that a minimum of one year of specialized education or equivalent on-the-job training is necessary to acquire this specialized knowledge.

General Knowledge:

Indicates that information concerning a few of the more easily understood aspects from a variety of sources or complete understanding of all aspects from one source is required in order to perform the duties.

Working Knowledge:

Indicates an understanding of the usual finer points of general knowledge and an understanding of the details from a variety of sources is required in order to perform the duties.

Thorough Knowledge:

Indicates complete and broad understanding of all aspects and details of clerical work which requires the application of a variety of sources (i.e., codes, County and department policy, rules, systems, and procedures) is required in order to perform the duties.

Clerical work:

Work involving internal and external communications, recording and retrieval of data, and/or information and other paper work required in an office.

ALTERNATE RANGE CRITERIA:
1. For positions requiring incumbents to take and transcribe dictation via shorthand or dictating machine recording; these duties must occupy more than 10 percent of working time.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 11 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

 

TO APPLY: Please submit a copy of your resume to Jody Pollak at Jody.Pollak@acgov.org or call 510-208-4816.

You are encouraged to apply immediately as this posting is open until filled and may close at anytime.

Alameda County is an Equal Opportunity Employer