Human Resource Services Department

Thank you for your interest in the position of Customer Service Supervisor, HARD.  Your completed response to this supplemental questionnaire will be evaluated to determine your qualifications and must be completed properly in order to be given full consideration for the next phase in the selection process.  Responses should be specific, thorough and succinct.  A lack of adequate detail in the supplemental questions and in your application may result in failure or disqualification for this recruitment.  Clarity of expression, grammar, spelling and the ability to follow instructions will be considered in the evaluation process.  A resume will not be accepted as a substitute for a thoroughly completed employment history and supplemental responses

Customer Service is an important aspect of this position.  What are the key components of providing quality customer service?  Please provide an example from your work experience of a challenging customer service event and what actions you took to create a positive outcome.

Previous experience involving lead or supervisory responsibility may suitably prpeare someone to be successful in this position.  Describe your experience in providing lead direction and/or supervision to co-workers or direct reports.

In your response be sure to include the number and titles of the staff you oversaw along with a description of the type of operational environment.

This position requires that one work effectively under pressure and with frequent interruptions.

Please describe a job in which you work(ed) under similar conditions. Describe what techniques or work methods you use to remain effective in such situations.

Please describe your experience using computer applications, such as MS Office, including any databases in the course of your work.  Include in your response the applications and specify the purpose for which each application was used.

Describe a work project that you were responsible for that required a significant amount of planning and organizing on your part.  How did you develop and track a timeline?  What were the goals of the project?  What were the results?