Human Resource Services Department

Applicants for this position are required to submit responses to the following supplemental questions.  Your completed responses to the supplemental questionnaire will be evaluated to determine your qualifications and must be completed properly in order to be given full consideration for the next phase in the selection process. Additionally, your responses will also be evaluated and used in the selection process in order to identify the best qualified applicants. 

Responses should be thorough and specific.  A lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position.  Clarity of expression, content, experience, grammar, spelling and the ability to follow instructions will be considered in the evaluation process.  A resume will not be accepted as a substitute for properly completed responses.

Information provided in your responses to the supplemental questionnaire regarding your employment experiences must also be detailed in the Work Experience section of the application for this recruitment.  Please be sure to list all employers and required information, on your application, especially if you are referencing those employers in your responses to the supplemental questions.

Do you understand the above statement?

In the role of Family Support Case Manager with the MPCAH unit, you will be working with perinatal populations and clients with a variety of medical and social risk factors. Please describe the training, education and experience you possess which has prepared you to successfully perform the duties of a Family Support Case Manager with the MPCAH unit. In addition to describing work with individuals, include any group-level services experience you may have. In your response, please describe why you are interested in this particular position.

Visiting clients in their homes, often times in low-income neighborhoods, is an essential function for Family Support Case Managers. Please provide an example of a time when you had to visit a client’s home, or arrange a meeting elsewhere in the community, in order to assist a client. In your response, please include the following: your role and the reason for the visit, the action(s) you took during and after the visit, and the outcome. Why was this an important intervention?

Describe your experience working in or with diverse, multi-ethnic, multi-cultural communities. What have you done to establish and maintain your rapport and working relationships with these communities?

Family Support Case Managers work with clients affected by a variety of social risk factors, often times in high stress situations. Provide a specific example of a conflict you experienced with a client you were trying to assist. What was the situation? What was the outcome? What tools have you utilized to help alleviate conflict in your work?

Describe the experience you possess conducting outreach activities for the purpose of recruiting clients for case management programs and educational events. In your response, please address your approach to planning, organizing and implementing successful community-wide events throughout program target areas and documenting your outreach successes.

The supplemental questions were designed to elicit your experience as it relates to the current recruitment in order to identify the best qualified candidates for this position.  Only the best and most suitably qualified candidates will be invited to participate in the oral interviews. 

By selecting yes below, you certify your understanding that all applicants who meet minimum qualifications are not guaranteed to move forward in the process.  Do you understand the above statement?