Applicants for this position are required to submit responses to the following supplemental questions. Your completed responses to the supplemental questionnaire will be evaluated to determine your qualifications and must be completed properly in order to be given full consideration for the next phase in the selection process. Additionally, your responses will also be evaluated and used in the selection process in order to identify the best qualified applicants. Only the best and most suitably qualified candidates will be invited to participate in the oral interviews.
Responses should be thorough and specific. A lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. Clarity of expression, content, experience, grammar, spelling and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for properly completed responses.
Information provided in your responses to the supplemental questionnaire regarding your employment experiences must also be detailed in the Work Experience section of the application for this recruitment. Please be sure to list all employers and required information, on your application, especially if you are referencing those employers in your responses to the supplemental questions.
By selecting yes below, you certify your understanding that all applicants who meet minimum qualifications are not guaranteed to move forward in the process. Do you understand the above statement?
Yes
No
1
Please describe your experience and training that makes you the best qualified applicant for the position of Service Support Specialist. What specifically in your background has best prepared you to handle the duties of a Service Support Specialist.
2
Describe your specific work experience providing customer service while interacting with the general public and/or employees, in person and on the telephone. Please include the employer(s) in which you performed these functions.
3
Please describe a work experience in which you demonstrated your ability to understand and follow complex oral and written procedures.
4
Please describe in detail your experience using Microsoft Office applications, database software, and payroll systems in the course of your work. In your response provide the name of the organization where you performed these tasks and make sure this information can also be referenced in the work history section of your application for this employment opportunity.
Which software applications did you use for each specific task/work product?
Rate your proficiency using each software application as basic, moderate, or expert.
5
Explain the steps that you take to organize and prioritize your work in order to meet deadlines.
The supplemental questions were designed to elicit your experience as it relates to the current recruitment in order to identify the best qualified candidates for this position. Only the best and most suitably qualified candidates will be invited to participate in the oral interviews.
By selecting yes below, you certify your understanding that all applicants who meet minimum qualifications are not guaranteed to move forward in the process.
Human Resource Services Department