IMPORTANT: Applicants for this position are required to submit responses to the following supplemental questions.
Thank you for your interest in the position of Specialist Clerk II. Your completed response to this supplemental questionnaire will be evaluated to determine your qualifications and must be completed properly in order to be given full consideration for the next phase in the selection process. Additionally, your responses will also be evaluated and used in the selection process in order to identify the best qualified applicants.
Responses should be specific, thorough, and succinct. A lack of adequate detail in the supplemental questions and in your application may result in failure or disqualification for this recruitment. Clarity of expression, grammar, spelling, and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for a thoroughly completed employment history and supplemental responses.
Information provided in your responses to the supplemental questionnaire regarding your employment experiences must also be detailed in the Work Experience section of the application for this recruitment. Please be sure to list all employers and required information on your application, especially if you are referencing those employers in your responses to the supplemental questions.
Do you understand the statement above?
Yes
No
2.
Please describe how you qualify for this recruitment by selecting one of the options below:
Pattern I: The equivalent of one year of experience in the class of Specialist Clerk I or in an equivalent or higher-level clerical class in the Alameda County classified service. (Non-classified includes District Attorney’s Office and the Hospital Authority.)
Pattern II: The equivalent of three years of full-time clerical experience.
3.
Some Specialist Clerk II positions requires the ability to type a minimum of 40 net words per minute from clear copy. Can you type at least 40 net words per minute?
Yes
No
4.
Please describe your full-time clerical experience which includes typing and reviewing correspondence, filing, the use of office equipment and reception work. In your response, be sure to include:
Name of the organization
Duration of your employment
Your job title(s)
5.
Describe your experience composing documents (i.e., reports, memorandum, calendars, manuals, presentations, etc.). Be sure to describe specific examples of documents you have composed, the purpose or objective of those documents, and the software you used to create them.
6.
Please describe your full-time clerical experience which involved face-to-face or over-the-phone contact with customers/clients. In your response, be sure to include:
Name of the organization
Duration of your employment
Your job title(s)
7.
Please describe your experience handling sensitive concerns/complaints raised by the general public, clients, or customers. In your response, be sure to include:
Name of the organization
Duration of your employment
Your job title(s)
8.
Please describe your experience using EACH of the Microsoft Office software listed below. Be sure to include your level of proficiency and the purpose each program was used for:
Word
Excel
Outlook
Access
Power Point
Any other software used for analyzing and/or presenting data and information.
9.
Describe a situation where you had to take instruction from multiple people who had various tasks that they needed you to perform. What challenges and constraints did you face? How were you able to prioritize the tasks?
10
The supplemental questions were designed to elicit your experience as it relates to the current recruitment in order to identify the best qualified candidates for this position. Only the best and most suitably qualified candidates will be invited to participate in the oral interviews.
By selecting yes below, you certify your understanding that all applicants who meet minimum qualifications are not guaranteed to move forward in the process.
Human Resource Services Department