Applicants for this position are required to submit responses to the following supplemental questions.
The purpose of this questionnaire is for you to identify your qualifications and experience in job-related areas in order to further verify knowledge, skill or ability. It is critical that you fill out the Supplemental Questionnaire completely and list all education, experience or special training in order to be given full consideration for the next phase in the selection process.
Responses should be specific, thorough, and succinct. A lack of adequate detail in the supplemental questions and in your application may result in failure or disqualification for this recruitment. Clarity of expression, grammar, spelling, and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for a thoroughly completed employment history and supplemental responses.
Information provided in your responses to the supplemental questionnaire regarding your employment experiences must also be detailed in the Work Experience section of the application for this recruitment. Please be sure to list all employers and required information on your application, especially if you are referencing those employers in your responses to the supplemental questions.
Do you understand the statement above?
Yes
No
2.
Please specify how you qualify for this recruitment by selecting one of the options below:
Pattern I: The equivalent of two years of full-time experience in the class of Clerk II or in an equivalent or higher level clerical class in Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)
Pattern II: The equivalent of two years full-time clerical experience including one year full-time experience performing duties of a complex and technical nature in applying legal statutes and rules requiring expertise and specialized knowledge. (Education from an accredited college or university may be substituted for the required experience on a year for year basis. One year of education shall consist of either 30 semester or 45 quarter units.)
3.
If substituting the required experience with education as stated in Pattern II of the job specification, please provide the following information:
Name of the accredited college or university
Duration of attendance
Number of units completed
Major or field of study
Type of Degree
Date of degree completion
4.
Please describe your clerical experience which includes typing and reviewing correspondence (emails, reports and memos), filing, reception work and the use of office equipment (scanning, copies, faxing, etc.). In your response, be sure to include:
Name of the organization
Duration of your employment
Your job title(s)
5.
Please describe your experience which involved face-to-face or over-the-phone contact with customers/clients. In your response, be sure to include:
Name of the organization
Duration of your employment
Your job title(s)
6.
Please describe your experience handling sensitive concerns/complaints raised by the general public, clients, or customers. In your response, be sure to include:
Name of the organization
Duration of your employment
Your job title(s)
7.
Please describe your experience using EACH of the Microsoft Office software listed below. Be sure to include your level of proficiency (expert, intermediate, beginner) and the purpose each program was used for:
Word
Excel
Outlook
Power Point
Any other software used for analyzing and/or presenting data and information
8.
The supplemental questions were designed to elicit your relevant experience related to the current recruitment in order to further define minimum qualifications.
By selecting yes below, you certify your understanding that all applicants who meet minimum qualifications are not guaranteed to move forward in the process and that this examination process is subject to change at the department’s discretion.
Human Resource Services Department