Official SealHuman Resource Services Department


#21-5094-02
Supplemental Questionnaire

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Applicants for this position are required to submit responses to the following supplemental questions.  Your completed responses to the supplemental questionnaire will be evaluated to determine your qualifications and must be completed properly in order to be given full consideration for the next phase in the selection process. Additionally, your responses will also be evaluated and used in the selection process in order to identify the best qualified applicants. 

Responses should be thorough and specific.  A lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position.  Clarity of expression, content, experience, grammar, spelling and the ability to follow instructions will be considered in the evaluation process.  A resume will not be accepted as a substitute for properly completed responses.

Information provided in your responses to the supplemental questionnaire regarding your employment experiences must also be detailed in the Work Experience section of the application for this recruitment.  Please be sure to list all employers and required information, on your application, especially if you are referencing those employers in your responses to the supplemental questions.

The supplemental questions were designed to elicit your experience as it relates to the current recruitment in order to identify the best qualified candidates for this position.  Only the best and most suitably qualified candidates will be invited to participate in the oral interviews. 

By selecting yes below, you certify your understanding that all applicants who meet minimum qualifications are not guaranteed to move forward in the process.  Do you understand the above statement?

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1.

The ACCESS Director will need to demonstrate excellent customer service skills as the ACCESS unit is the first point of contact for individuals who seek care from ACBH. Please discuss the necessary qualities that are needed from a leader to demonstrate and model customer service skills to a team of professionals. Describe when you have demonstrated these qualities.

2.

Please outline how you would manage the following clinical vignette:

An ACCESS clinician receives a call from an individual who is severely mentally ill and seeking care. Due to the current mental health condition of the individual, this person is struggling to communicate exactly what they need. The clinician screening the call brings you into the call to assist with understanding the needs of the individual. Additionally, the individual is a person of color, and a member of the LGBTQ community, and is 21 years old. Please outline what steps you will take to ensure the phone contact with this person collects and gathers the necessary clinical information needed to direct this person to the best level of care. Include in your answer the key clinical pieces of information that must be gathered to move forward with services.

3.

When an individual has a cooccurring condition (mental health and substance use disorders) describe the best way to a) make an assessment, b) determine which condition is primary, and c) accurately assess how to determine that. What questions would you ask the individual, and more importantly what would you listen for in their answers to determine how to provide the best treatment.

4.

Please discuss your understanding of health equity and the considerations around health equity you would expect to face as the ACCESS Director.

5.

Please discuss your experience managing regulatory obligations and ensuring that those requirements are met.? Include in your answer how you would approach a newly required regulation and how you would implement it.

6.

Please discuss your experience with change management and outline when you have had to oversee a change of practice/procedure and implement new processes.