IMPORTANT: Applicants for this position are required to submit responses to the following supplemental questions.
Thank you for your interest in the position of Information Systems Specialist. Your completed response to this supplemental questionnaire will be evaluated to determine your qualifications and must be completed properly in order to be given full consideration for the next phase in the selection process. Additionally, your responses will also be evaluated and used in the selection process in order to identify the best qualified applicants.
Responses should be specific, thorough and succinct. A lack of adequate detail in the supplemental questions and in your application may result in failure or disqualification for this recruitment. Clarity of expression, grammar, spelling and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for a thoroughly completed employment history and supplemental responses.
Information provided in your responses to the supplemental questionnaire regarding your employment experiences must also be detailed in the Work Experience section of the application for this recruitment. Please be sure to list all employers and required information on your application, especially if you are referencing those employers in your responses to the supplemental questions.
Do you understand the above statement?
Yes
No
2.
Do you possess the equivalent of one year of full-time experience in developing and maintaining information technology systems including LAN/WAN systems.
Yes
No
3.
Information Systems Specialists provide consultation to departmental support staff and management. Describe your experience providing customer service and include the following information in your answer:
Brief description of the type(s) of support you provided (i.e., troubleshooting issues, training end users on software, etc.)
The levels of organization you have provided support to (i.e., line-staff, supervisors, executive management, etc.)
Methods used to provide support (i.e., in-person, remotely, etc.)
Environment (i.e., work pace, volume of tickets, etc.)
4.
Describe the most recent complex software or hardware issue you had to troubleshoot. What made it complex? What steps did you take to resolve the issue and what was the result?
5.
Explain your role in developing and monitoring system security measures. Be sure to describe any experience in mobile security and the kinds of devices you've provided support for (i.e., laptops, tablets, smart phones, etc.).
6.
Describe your experience utilizing and providing support in the areas listed below. In your response, please also explain any issues you encountered while utilizing or providing support in any of the areas, the steps you took to resolve the issues, and the outcome.
Databases
Hardware
Operating Systems
Query Language (i.e., SQL)
7.
The supplemental questions were designed to elicit your experience as it relates to the current recruitment in order to identify the best qualified candidates for this position. Only the best and most suitably qualified candidates will be invited to participate in the oral interviews.
By selecting yes below, you certify your understanding that all applicants who meet minimum qualifications are not guaranteed to move forward in the process.
Human Resource Services Department