Human Resource Services Department

IMPORTANT: Applicants for this position are required to submit responses to the following supplemental questions.

Thank you for your interest in the position of Infrastructure Services Manager, Exam 23-1837-01. Your completed responses to the supplemental questionnaire will be evaluated to determine your qualifications and must be completed properly in order to be given full consideration for the next phase in the selection process. Additionally, your responses will also be evaluated and used in the selection process in order to identify the best qualified applicants.

Responses should be thorough and specific. A lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. Clarity of expression, content, experience, grammar, spelling and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for properly completed responses.

Information provided in your responses to the supplemental questionnaire regarding your employment experiences must also be detailed in the Work Experience section of the application for this recruitment. Please be sure to list all employers and required information, on your application, especially if you are referencing those employers in your responses to the supplemental questions

Do you understand the above statement?

Describe the experience you possess that makes you a highly qualified candidate for Infrastructure Services Manager. In your response, please include how you lead and manage your team to be high performing, and conversely, how you have dealt with a difficult situation on your team.

Describe a complex project you managed from planning through implementation for multiple departments and/or agencies. In your answer include:

The scope, budget, timeline, and your role.
How you ensured that resources and staff were appropriately allocated.
What challenges you faced and how you overcame them.
The end result.

The Infrastructure Services Manager acts as a liaison between their team and various user agencies when issues arise. Describe a complex issue you encountered between your technical staff and their non-technical customer agency. What actions did you take to resolve the issue, and what was the outcome?

Describe your customer service philosophy and provide an example of an innovative idea, partnership or policy you initiated which demonstrated your team’s ability to provide exceptional customer service.

The supplemental questions were designed to elicit your experience as it relates to the current recruitment in order to identify the best qualified candidates for this position. Only the best and most suitably qualified candidates will be invited to participate in the oral interviews.

By selecting yes below, you certify your understanding that all applicants who meet minimum qualifications are not guaranteed to move forward in the process.

Do you understand the above statement?

Alameda County has an Employee Referral Incentive Program whereby current employees are recognized monetarily for referring successful applicants for employment into "hard-to-fill" positions.

Were you referred to this position by a current Alameda County employee? If yes, please provide the name of employee, and their Agency/Department. (ALL information must be provided at the time of application to be eligible.) If No, please type in "N/A".