Saturday, May 26, 2018

Family Support Case Manager

Recruitment #16-6707-01




THIS IS A REOPENING OF AN EXISTING EXAMINATION. The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you have previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted. Applications will only be accepted on-line.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. Postmarks are not accepted. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.


Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents.

Alameda County Public Health Department has worked for over 80 years to improve the health and safety of its residents and the neighborhoods they live in. Traditional public health concerns such as disease epidemics and outbreaks, environmental health hazards, health education and access to health care and support have been joined by contemporary concerns: poverty, crime, violence, bioterrorism and natural disasters, crime, violence, and substance abuse. Each of these poses a threat to public health and wellness and calls for short and long-term solutions that lie well outside traditional public health boundaries.  For more information about our Alameda County Public Health Department, please visit the Alameda County Public Health Department Website and latest Annual Budget document found on

The current vacancies for this position are situated within Public Health Department, Maternal, Paternal, Child and Adolescent Health (MPCAH) Unit serving the Healthy Start population and the Fatherhood Initiative. However, the eligible list resulting from this recruitment may be used to fill future vacancies in other program areas.

Family Support Case Managers perform specific-program, moderate to long-term case management, and work collaboratively to provide a seamless system of services and support for clients in Alameda County. Additionally, Family Support Case Managers may also be responsible for group facilitation and a variety of community and health education activities, and may act as a liaison between communities, medical providers, agencies and other resources, services and program staff.

Family Support Case Managers assigned to the MPCAH division provide case management, community and home visits 2-4 times monthly, prenatal, inter-conceptional screenings and assessments. These positions will also screen for child development concerns and parental depression using the Ages and Stages Questionnaire and the Edinburgh Postnatal Depression Scale. Additionally, positions assigned to the MPCAH division will also execute screenings of home environments, comprehensive intake and periodic assessments with clients, crisis intervention, family/life planning, establishing linkages with resources for families, as well as parent education and support.

Maternal, Paternal, Child, and Adolescent Health (MPCAH) is dedicated to coordinating services for families, including teens, pregnant women, mothers, fathers, caregivers and children in Alameda County.  MPCAH enhances access to comprehensive, quality health care and focuses on early intervention and prevention services.  The goal is to reduce health disparities, protect and improve health outcomes among Alameda County families, including pregnant women, parenting women and men, and their children.

MPCAH programs work to ensure that women, children, youth, fathers, and families achieve optimal health and well-being through the provision of client-centered, culturally responsive, strengths-based services and supports, combined with community transformation efforts that aim to improve neighborhood conditions.

In addition to meeting the minimum requirements for this position, the ideal candidate will possess a demonstrated work history focusing on perinatal populations and/or early childhood field, coupled with experience working with culturally and racially diverse families and communities with broad-based social and economic inequities. Additionally, the ideal candidate will possess the following critical attributes:

  • Experience using a collaborative process to assess, recommend, plan for and provide comprehensive case management in clients’ homes or in the community.
  • Exceptional written, verbal and interpersonal communication skills, focused on developing an environment where diverse multidisciplinary team can work together to offer maximum services to Alameda County residents.
  • Seeks to understand client needs – actively seeks information to understand client circumstances, problems, expectations, and needs; verifies understanding.
  • Ability to build and maintain professional, constructive and collaborative relationships with diverse communities, organizations, and local public and private service providers.
  • Ability to generate relevant options for addressing problems/opportunities and achieving desired outcomes.
  • Ability to effectively manage conflict; taking positive action to resolve conflict in a way that addresses the issue, dissipates the conflict, and maintains the relationship.
  • Experience interacting with clients and peers in a way that gives them confidence your intentions and those of the organization.
  • Knowledge of, and familiarity with, Windows based computer programs and electronic case management systems.


Pattern I

Four (4) years as a Community Outreach Worker or in an equivalent or higher-level classification performing complex care coordination/case management duties.

Pattern II

Possession of a Bachelor’s degree and two (2) years of experience working with clients with medical and social risk factors in a health care or social services setting.

NOTE: The Civil Service Commission may modify the above minimum qualifications in the announcements of an examination.


The most suitably qualified candidates will possess the following competencies:


• Extensive knowledge of community and governmental services and resources
• Interest in working with multi-stressed and multicultural families and the communities in which they live.
• Experience observing clients, recording information, conducting client interviews, implementing service plans.
• Problem-solving techniques, handling crisis intervention matters, and using proper decision-making skills.
• A strong desire to help others and the ability to establish trusting relationships.
• Effective communication and interpersonal skills including reflective practice.
• A sense of responsibility and the ability to manage time effectively.
• Knowledge of and experience with interviewing techniques and methods including Motivational Interviewing.
• Knowledge of Ten Essential Public Health Services
• Understanding of basic social needs, attitudes and behavioral patterns; the principles of counseling and health education, health promotion, disease prevention, and preventive health care.
• Knowledge of community structures and dynamics and method of group facilitation.
• Outreach experience and knowledge of, program development, implementation and evaluation. • Knowledge of computer database operation and basic data entry skills.

Ability to:

• Establish and maintain effective working relationships with clients, their families, professionals, para-professional and support staff in the department, outside agencies, schools and with the general public in a variety of ethnic and cultural communities.
• Communicate clearly and effectively, both orally and in writing with linguistic and cultural proficiency.
• Follow prescribed procedures and policies.
• Obtain and maintain accurate case information in electronic database format.
• Understand and accept differences in attitudes toward health problems resulting from medical, cultural, socio-economic and other factors.
• Understand the connections between social conditions (income/community economics, transportation, education, housing, incarceration) and individual and community health
• Use knowledge to assist clients in accessing resources that address barriers.Analyze client activities and integrate appropriate program activities/services.
• Establish trust with families in order to obtain accurate personal, sensitive and confidential data from clients across ethnic and cultural lines.
• Research, prepare, and deliver preventive health presentations.
• Recognize the contributions of diverse opinions and perspectives
• Incorporate ethical standards of practice into all interactions with individuals, organizations and communities
• Communicate information to influence behavior and improve health


The examination will consist of the following steps: A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process which is a review of candidates' Supplemental Questionnaires to select the best qualified applicants to continue in the process. Those candidates selected as best qualified will move on to the next step in the examination process, an oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.  We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:


Deadline for Filing:                                                                      5:00pm, Tuesday, May 16, 2017
Review of Minimum Qualifications:                                                              Friday, May 19, 2017  
SQ Review for Best Qualified:                                                              Wednesday, May 31, 2017
Panel Interviews:                                                                                       Week of June 19, 2017

*Updated 5/10/17

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Long Term Care Insurance
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Lindsay Christopher, Human Resources Analyst
Human Resource Services, County of Alameda
510-272-6393 |

Alameda County is an Equal Opportunity Employer