Fire Emergency Medical Dispatch Quality Assurance Coordinator

THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Qualified applicants must be current Alameda County Fire Department employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County Fire Department by 10/7/2016. A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. Postmarks are not accepted. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

 

ON-LINE APPLICATIONS ONLY

THE AGENCY

THE ALAMEDA COUNTY FIRE DEPARTMENT (ACFD) provides all-risk emergency services to the unincorporated areas of Alameda County (excluding Fairview), the cities of San Leandro, Dublin, Newark and Union City and Emeryville, the Lawrence Berkeley National Laboratory and the Lawrence Livermore National Laboratory. With 29 fire stations and 35 companies serving a population of 394,000, the ACFD serves densely populated urban areas, waterways, industrialized centers, extensive urban interface, agricultural and wildland regions. Over 400 personnel and 100 Reserve Firefighters provide a wide variety of services to an ever expanding, dynamic and diverse community of roughly 508 square miles. These services include:

• Advanced Life Support
• Fire Suppression
• Hazardous Materials Response
• Urban Search & Rescue
• Water Rescue
• Community Outreach & Education
• Disaster Preparedness
• Fire Prevention and Code Compliance
• Regional Dispatch

The Alameda County Fire Department (ACFD) was formed on July 1, 1993 as a dependent special district with the Alameda County Board of Supervisors as its governing body. This consolidation brought together into a single jurisdiction the Castro Valley Fire Department, Eden Fire Department and County Fire Patrol (each a dependent special district under the Board of Supervisors).

Prior to 1993 Unincorporated Fire Protection:

• Castro Valley FPD
• Eden Consolidated FPD
• County Fire Patrol
• July 1, 1993 Alameda County Fire Department

Subsequently, the following communities have consolidated with the ACFD:

• July 1, 1995 City of San Leandro
• July 1, 1997 City of Dublin
• August 1, 2002 Lawrence Berkeley National Laboratory
• October 1, 2007 Lawrence Livermore National Laboratory
• January 20, 2008 Alameda County Regional Emergency Communications Center (ACRECC)
• May 1, 2010 City of Newark
• July 1, 2010 City of Union City
• July 1, 2012 City of Emeryville

The ACFD is also responsible for the administration and operation of the Alameda County Regional Emergency Communications Center (ACRECC). The dispatch center provides dispatch and regional communication center services for the ACFD, the Alameda County Emergency Medical Services Agency, Camp Parks Combat Support Training Center, and the cities of Alameda, Fremont, Livermore and Pleasanton. ACRECC is also the Dispatch/System Status Management Center for Paramedics Plus ambulance service.

 

THE POSITION

Under general direction, to coordinate the implementation of the Fire Emergency Medical Dispatch (EMD) Quality Improvement Program, Dispatch Training Program, and other programs/projects; and perform related duties as required.

Experience:
Current appointment as a Fire Dispatch Supervisor in the Alameda County Fire Department

OR
Experience:

The equivalent of four years of full-time journey-level dispatching experience with a public safety agency at a National Academy of Emergency Dispatch (NAED) Accredited Center of Excellence, including one year of dispatch supervisory and training experience.
AND

Licenses/Certifications:

Valid California Class C driver’s license
Valid Emergency Medical Dispatcher certification

Special Requirements:

Department of Energy (DOE) security clearance is required as this position is located at the Lawrence Livermore National Laboratory (LLNL), a federally secured Department of Energy (DOE) facility.

Candidates must pass a psychological evaluation, a medical examination and a thorough background evaluation after an offer of employment is made. Valid Emergency Medical Dispatcher- Quality (NAED ED-Q) certification must be obtained within six months of appointment.

Incumbents in this classification may be required to work holidays, weekends and up to 18-hour shifts when needed. There is mandatory overtime.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Federal, State, County, and other laws, policies, procedures, and audit requirements pertinent to EMD, Accredited Center of Excellence, and ACRECC
• Legal and ethical guidelines related to the practice and administration of EMS programs.
• Principles and methods of training
• Practices and techniques of operational analysis and report preparation
• Office administrative practices and procedures, including records management and the operation of standard office equipment
• Principles of employee supervision, performance management, and staff development
• Computer applications related to work assignments


Ability to:

• Communicate effectively both verbally and in writing
• Research and analyze data
• Prepare concise narrative and statistical reports
• Maintain accurate records and files
• Develop policies, procedures, training materials, and standards
• Plan, organize and prioritize work assignments
• Exercise sound independent judgment within established policies and guidelines.
• Work effectively and calmly in stressful situations
• Establish and maintain cooperative working relationships
• Demonstrate interpersonal sensitivity

THE EXAMINATION WILL CONSIST OF the following steps:

1) A review of candidates' applications and supplemental questionnaire to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

 

We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

Deadline for Filing: Review of Minimum Qualifications: Oral Interview:	5:00 p.m, Friday, October 7, 2016 Friday, October 14, 2016 Friday, October 28, 2016

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

*** For benefit information, please contact Fire Administration at 925-833-3473.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

 

Gizelle Huynh, Human Resources Analyst
Human Resource Services, County of Alameda
510-272-6472
Gizelle.Huynh@acgov.org

 

Alameda County is an Equal Opportunity Employer