Management Analyst

THIS IS A REOPENING OF AN EXISTING EXAMINATION. IF YOU HAVE PREVIOUSLY APPLIED (OR STARTED AN APPLICATION) FOR THE MANAGEMENT ANALYST, EXAM # 17-0206-01, READ THIS ENTIRE BULLETIN. THERE ARE SPECIFIC INSTRUCTIONS ON HOW TO REAPPLY FOR THIS RECRUITMENT. IN ORDER TO REAPPLY FOR THIS POSITION, PLEASE CONTACT THE EXAMINATION ANALYST AT LINDSAY.CHRISTOPHER@ACGOV.ORG TO HAVE YOUR PREVIOUS APPLICATION RELEASED BACK TO YOU.

The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you have previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of Alameda County Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification.

THE POSITION:
Under direction, Management Analysts, plan, design and conduct operational, policy and programmatic studies, recommend and assist with the implementation of program, policy and procedure modifications, assist with the general administrative support of the organizational unit to which assigned, and perform related work as required.  Positions in this class normally independently perform sophisticated research and a variety of operational and policy analysis activities designed to maximize resource utilization and operational effectiveness in the organizational unit to which assigned. This class is distinguished from Senior Management Analyst which regularly provides work direction to a small professional staff. It is further distinguished from the Administrative Specialist and Administrative Services Officer classes in that the focus of the Management Analyst class is on operational and policy research, rather than the provision of ongoing administrative services.

THE VACANCIES
There immediate vacancies are located in the Health Care Services Agency, the Probation Department, the Public Health Department, and the Social Services Agency. However, the eligible list resulting from this recruitment may be used to fill future vacancies in other department/agencies within the county.

THE HEALTH CARE SERVICES AGENCY
Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currently has multiple career opportunities for experienced professionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents. To learn more about the Alameda County Health Care Services Agency, click here.

THE PROBATION DEPARTMENT
The Alameda County Probation Department is an essential element of the County’s system of public protection and human services. The Department’s role is to reduce the impact of crime in the community by providing accurate, comprehensive and timely information and recommendations to the Courts, providing community-based sanctions and treatment for offenders, and working cooperatively with law enforcement agencies and community organizations with similar objectives. The Department provides a wide range of mandated and discretionary investigative, advisory, and supervisory services to adult and juvenile probationers pursuant to State law and the County Charter. To learn more about the Alameda County Probation Department, click here.

THE PUBLIC HEALTH DEPARTMENT
Alameda County Public Health Department has worked for over 80 years to improve the health and safety of its residents and the neighborhoods they live in. Traditional public health concerns such as disease outbreaks, environmental hazards and access to health care have been joined by contemporary concerns: bioterrorism, crime, violence, and substance abuse. Each of these poses a threat to public health and wellness and calls for short and long-term solutions that lie well outside traditional public health boundaries. To learn more about the Alameda County Public Health Department, click here.

THE SOCIAL SERVICES AGENCY 
The Alameda County Social Services Agency (SSA) is comprised of 2,200 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. To learn more about the Alameda County Social Services Agency, click here.   

THE IDEAL CANDIDATE:
In addition to the minimum qualifications and knowledge and skills listed below, ideal candidates for these positions will have track records of successfully analyzing data, researching a wide variety of operational, legislative, and policy topics, and providing complex analysis and report writing using advanced technology to support the implementation and modification of public service programs, policies and procedures.  These positions are most suitable for strategic thinkers who can easily adapt to and lead others in programmatic, legislative, and organizational change initiatives.

Additionally, the ideal candidate will be highly respected as:

• A technical and professional analyst with experience planning, designing and conducting operational, policy and programmatic studies who have polished their skills to perform complex legislative and data research, analysis and reporting using technology; and who keeps up with current developments and trends in the field of public service;
• Someone highly capable and self-driven to identify opportunities and take action to build strategic relationships to achieve business goals;
• A strong collaborator who actively participates as a member of dynamic teams contributing successfully to the completion of goals and objectives aligned with the mission, vision and values of the Agency;
• A resourceful analyst who can identify issues, gather, compile, and analyze data, to make sound recommendations;  
• Someone with exceptional written and oral communication skills, highly adept at interacting effectively with diverse stakeholders including policymakers, legislative aides, program directors, contractors, staff, and the public;
• An exceptional planner and organizer with the ability to independently prioritize tasks, work on multiple projects simultaneously, and establish a course of action for self and others to ensure that work is completed efficiently; and
• Someone able to credibly represent the Agency who possesses an air of confidence and creates good first impressions by professionally commanding attention and earning the trust and respect of others.

For a detailed listing of the duties and essential competency requirements for this position, please see the complete job description for this classification.

Experience:

Three years of full time experience equivalent to or higher than any combination of the classes of Administrative Specialist II, Senior Financial Services Specialist, Financial Services Specialist II and/or Program Specialist.  Completion of the Alameda County Management Academy “Management & Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience.

OR

Education:

Equivalent to graduation from a four-year accredited college or university (180 quarter units or 120 semester units) with major coursework in business or public administration, or a field related to the work.  (Additional professional or paraprofessional administrative services experience may be substituted for the education on a year-for-year basis.)

AND

Experience:

Equivalent to three years of full-time professional level experience in independently providing complex administrative or management services, including planning, organizing and conducting high level administrative, organizational or related studies at a level equivalent to or higher than the County classes of Administrative Specialist II, Financial Services Specialist II or Program Specialist, preferably in a public agency setting.

Licenses:

Specified positions may require possession of a valid California driver's license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Principles and practices of operational, policy and programmatic research and analysis.
• Principles of public administration.
• Programs and service delivery in the area to which assigned.
• Practices and techniques of administrative and statistical analysis and report preparation.
• Computer applications and hardware and software related to the work.
• Budgetary and financial cost/expense tracking.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.
• Basic supervisory principles and practices.

Ability to:

• Plan, design and conduct sophisticated operational, management and related studies and analyses.
• Research, compile and summarize varied information, evaluate alternatives and reach sound conclusions.
• Interpret, explain and apply complex policies, regulations and procedures.
• Prepare clear and accurate reports, correspondence, procedures, policies and other written materials.
• Represent the department and the County in meetings with others.
• Organize and prioritize work and meet critical deadlines.
• Exercise sound independent judgment within established policies and guidelines.
• Direct and review the work of others on a project basis.
• Establish and maintain effective working relationships with those contacted in the course of the work.

THE EXAMINATION WILL CONSIST OF the following steps:

1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process.

3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

** CANDIDATES MUST ATTAIN A QUALIFYING RATING
ON EACH PORTION OF THIS EXAMINATION. **

We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.

Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN:

 
  *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN*

*Updated 7/16/2018 9/6/2018


Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.  Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance (Employer Credit)
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home Insurance
• Commuter Benefits Program
• Group Legal
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Lindsay Christopher, Human Resources Analyst
Human Resource Services, County of Alameda
510-272-6393 | Lindsay.christopher@acgov.org

Alameda County is an Equal Opportunity Employer