Sunday, May 27, 2018

Secretary II

Recruitment #17-1220-01






The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you are currently on the list and you choose to reapply you will forfeit your current rank and score. Your new score/disposition will replace your current score and rank.

In order to reapply for this position, please contact the examination analyst at to have your previous application released back to you.

THIS IS A REOPENING OF AN EXAMINATION. The eligible list resulting from this examination will be merged with the scores from the previous list and may last approximately one year, but can be extended. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.




THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Postmarks are not accepted.  Applications will only be accepted on-line.


The Agency

We are currently recruiting for a vacancy in the Alameda County Workforce Development Board (ACWDB) within the Social Services Agency. Assignment to the Secretary II position at the ACWDB supports a 27-member board of directors representing a cross-section of business leaders, representatives from economic development, higher education, and community-based organizations, AND supports the board’s executive director on a daily basis. The incumbent works in very dynamic and professional environment and will perform tasks appropriate for senior-level management. The ACWDB administers the Alameda County’s state, federal, and discretionary workforce funding, implements a myriad of innovative programs, and builds strategic partnerships focused on: removing barriers to employment, improving access to training, and mitigating job loss. 

The eligible list resulting from this recruitment may be used by any County department or agency needing to fill any future vacancies that may occur within the next year.

The Position

Incumbents in Secretary II positions, under general supervision of an administrator who has authority over a department or division, perform a wide variety of difficult to complex secretarial and clerical duties; relieve an administrator of administrative details; may supervise a clerical unit; and perform other related duties as required.

Ideal Candidate

In addition to meeting the minimum qualifications, the ideal candidates will be professional, organized, customer-oriented individuals with strong administrative support skills and experience, relevant computer applications knowledge and experience, as well as a demonstrated track record and strong ability to:

  • Effectively manage the time of an administrator and one's own time to ensure that work is completed efficiently; effectively manage and prioritize multiple projects and deadlines, and organize electronic and hardcopy files;
  • Provide exceptional customer service ensuring that customer service (both internal and external) is a driving force behind decisions and interactions;
  • Perform tasks quickly, effectively, and accurately with close attention to detail, in a fast-paced and changing environment, considering all aspects of the task or job, resulting in a high quality work product;
  • Build and maintain key partnerships with members of one's own Department/Agency, other Departments/Agencies, and vendors;
  • Interact with others in a way that gives them confidence in one's intentions and those of the organization; 
  • Effectively communicate and clearly convey accurate information verbally and in writing; and
  • Fully utilize computer software including Microsoft Word, Excel, Outlook, PowerPoint and the internet.

For a detailed listing of the position of Secretary II duties, please see the complete job description at the following link:

Secretary II Job Specification 


Either I

The equivalent of one year of full-time experience in the class of Secretary I, or an equivalent or higher level clerical class in Alameda County classified service, that requires a typing proficiency level of not less than 40 wpm. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)


The equivalent of three years of increasingly responsible clerical experience comparable to the County's Secretary I classification, that requires a typing proficiency level of not less than 40 wpm.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

· Modern office practices and procedures, including business correspondence, record keeping systems, and standard office equipment operations.
· Correct English usage, including spelling and grammar; business letter writing and proper format for typed materials.
· Word processing and/or spreadsheet applications.
· Principles of managing and coordinating secretarial aspects of a large or complex program.
· Organization and functions of County government.

Ability to:

· Perform difficult clerical work involving independent judgment; type with speed and accuracy at not less than 40 words per minute.
· Prepare clear and comprehensive reports; draft, compose and edit correspondence from brief oral or written instructions, using word processing applications.
· Speak clearly and concisely to obtain and relay information.
· Maintain personnel and other record files.
· Identify and correct errors in English usage, grammar, and mathematical calculations in a variety of documents.
· Organize and prioritize work load; complete work under time deadlines.
· Learn to interpret and apply laws, rules, and written directions to specific situations.
· Establish and maintain effective working relationships with coworkers and the general public.
· Assist in devising and keeping office records of a confidential nature; maintain confidentiality.
· Evaluate demands on an Administrator's time; arrange his/her schedule accordingly.
· Work with officials and the general public in routine, emergency, and emotional situations.
· Take responsibility and use good judgment in recognizing scope of authority.


Some positions require the ability to take shorthand at a speed of not less than 80 words per minute and transcribe it accurately via shorthand or dictation recording equipment.


The examination will consist of the following steps:

  1. A review of candidates' application to verify possession of minimum requirements.  Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. A qualifying only (pass/fail) computer skills assessment that will evaluate the candidates' ability to type minimum of 40 net words per minute and use Microsoft Word and Excel. Only candidates who pass the computer skills assessment will be invited to the oral interview process.
  3. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this recruitment. 


Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness, and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

Tentative Selection Plan

 Deadline for Filing:                                                                 

                        Friday, April 6, 2018

Tuesday, April 10, 2018**

 Review of Applications for Minimum Qualifications:         

                         by Friday, April 20, 2018

 Computer Assessment:        

                             Week of April 30, 2018

 Oral Interviews*:

                             Week of May 29, 2018


*The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification.

**Updated as of 4/6/18

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.   Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website,



Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall wellbeing.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance (Employer Credit)
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home Insurance
  • Commuter Benefits Program
  • Group Legal
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Jordan Grow, Human Resources Analyst I
Human Resource Services Division, County of Alameda