Thursday, June 21, 2018

Infrastructure Services Engineer

Recruitment #17-1836-01


THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Applications will only be accepted on-line.

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Failure to submit the Supplemental Questionnaire will result in disqualification



Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county.  The County employs 9,080 full-time employees and operates on an annual budget of $2.39 billion.  Oakland, the County seat, is California's eighth largest city.  One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas.  As a major urban county, Alameda provides a full range of services to its citizens.  The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles.  The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities. 



The Information Technology Department provides services to County Departments to aid in the effective delivery of IT services that support the business needs of the county.

Our Mission: Through technology, we empower Alameda County.

Our Vision: We will be innovators and leaders in information and technology services at Alameda County. As agents of change we will lead the County with technological innovation, excellence in customer service, superiority in technology and unsurpassed availability of information resources.

Our Goals: Improve Alameda County Services and Information Delivery:

  • Continue to develop mobile applications in support of internal business practices and to meet the needs of citizens doing business with the County.
  • Host Alameda County Apps Challenge events to promote open data, transparency and collaboration.
  • Encourage staff mobility by providing collaboration tools.

For more information about the department, please visit



The Infrastructure Services Group consists of the following units: network services, server services, radio services, unified communications services, mainframe services, middleware and database services, and operations.; The Infrastructure Group is responsbile for maintenance of production systems; researching new technical developments of the information technology industry; maintaining updates of current trends; providing multi-departmental enterprise production support Countywide; making recommendations and presenting new technologies; meeting with representatives from other County departments to analyze departmental business requirements; developing project plans



Under direction, Infrastructure Services Engineers manage various infrastructure technologies. Areas of responsibility can include: staff supervision; network ; server; unified communications; radio technology; Cloud-based services; middleware; database and mainframe technologies; information security; or workstation, laptop and mobile technologies; and other related duties as required.



In addition to meeting the minimum qualifications the ideal candidate will have the ability to work in a complex technical environment and possess senior level skills in at least one of the Infrastructure Group disciplines. The ideal candidate will demonstrate excellent customer service, effective communication, collaboration, problem solving, prioritization of workload, effective decision making, and the ability to manage projects and resources.


For a detailed listing of the duties and essential competency requirements for this position, please see the job specification.



The equivalent of one year of full-time experience in the class of Senior Infrastructure Services Analyst or in an equivalent or higher-level class in the Alameda County classified service.


The equivalent of four years of full-time increasingly responsible infrastructure experience (in one or more of the areas described in Definition section), including design and implementation of enterprise systems including documentation and project management. (Possession of a Bachelor’s degree from an accredited college or university may be substituted for one year of experience.)

• Must be available to participate in an on-call rotation and to work after hours, weekends and holidays.
• Possession of a valid California State Motor Vehicle Operator’s license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination


NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Specific technical knowledge including a combination of the following:
     • Microsoft Windows based architecture and associated technologies.
     • Database management.
     • Server hardware platforms and storage technologies.
     • Messaging technologies.
     • Mainframe architecture and associated technologies/tools.
     • Network and systems management tools and technologies
     • Radio communication technologies
     • Unified Communications/Telephony technologies management.
     • Networking technologies and protocols.
     • Wireless technologies.
     • Information security frameworks and controls.
• Remote access and mobile technologies.
• Web Internet/Intranet environment.
• Office system client technologies, messaging software applications/mobile technologies.
• Industry trends and emerging technologies.
• Principles and techniques of supervision.
• Customer service best practices

Ability to:

• Document current and future procedures and processes.
• Prepare, maintain and manage project plans and documentation.
• Organize and prioritize workload.
• Manage projects and other resources.
• Supervise and coach staff.
• Work effectively with staff, other managers, and user department representatives.
• Communicate technical concepts, problem solutions, and project progress in a clear manner to interested parties.
• Communicate effectively orally and in writing.
• Respond quickly and effectively to customer needs, proactively and reactively.
• Maintain the highest level of service to internal customers and the public.
• Analyze and problem solve.
• Make effective decisions.
• Lift up to 50 pounds; lift and carry computer hardware, including but not limited to routers, switches, cables and servers.


THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:  1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process; 3) An oral examination which will be weighted as 100% of the candidate's final examination score. The oral examination may contain situational exercises.



***We reserve the right to make changes to the announced examination components***


Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.


To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency: 




Deadline for Filing

5:00pm, Monday, November 6, 2017

Review of Minimum Qualification

November 27, 2017

Supplemental Questionnaire Review for Best Qualified

December 1, 2017

Oral Interview Exam

January 8-12, 2018




Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.


For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance (Employer Credit)
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home Insurance
  • Commuter Benefits Program
  • Group Legal
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.


Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.


NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.


Nicole Lewis-Bolton, Human Resources Analyst II

Human Resource Services, County of Alameda

(510) 272-6468 •


Monique Hill, Human Resource Analyst III
510-208-4841 or e-mail: