Monday, June 18, 2018

Chief Technology Officer

Recruitment #17-1847-01


THIS IS A NEW ASSEMBLED EXAMINATION:  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification. Postmarks are not accepted. Applications will only be accepted online.


The Information Technology Department (ITD) is the central technology support for the County’s agencies and departments who serve our communities. Our more than 1.5 million residents and countless customers around the world depend on the services the County provides. ITD powers those services in ways that our tech savvy constituents have come to expect; giving them access to services when and where they need them. We are a team of technology professionals and evangelists with a wide-range of technological skills and diverse experiences. We provide great customer service and high quality products.

We are passionate about our work and we are proud of the numerous awards we have won. We are very excited about the cultural change in our department. We are transforming the perceptions of government technology and redefining ourselves. We are “staying ahead of the wave” by fostering innovation, pushing the envelope, and taking risks. We have embraced the  entrepreneurial spirit of our start-up neighbors in Silicon Valley. We are more than just technologists though. We are also passionate about our communities.  We are volunteers, food drive donors, activists, and humanitarians who love the communities we work and live in.    

To learn more about the department please visit the Information Technology Department Website.

Click here to view the Chief Technology Officer Recruitment Flyer.

Alameda County is the geographic center of the San Francisco Bay Area, located on the east side of the Bay across from the San Francisco peninsula. Commonly referred to as the “Bright side of the Bay or East Bay,” the region has been the fastest growing in the San Francisco Bay Area for more than two decades. The East Bay is popular because of its desirable location, incredible diversity, ideal climate, broad economic base, plus its range of available housing and business opportunities.

The County itself is one of the most diverse regions in the country. Alameda County offers a rich array of cultural activities, including the Oakland Museum and the Oakland East Bay Symphony. The region is home to three professional sports teams: the Oakland A’s, Oakland Raiders, and the Golden State Warriors. The wine country of the inland Tri-Valley area, the Chabot Space and Science Center, and outstanding outdoor recreational facilities bring additional opportunities for recreation, relaxation, and education. The University of California, Berkeley and California State University, East Bay are just two of the distinguished academic institutions serving Northern California. Nestled next to the Silicon Valley, Alameda County is home to many start-up and global technology companies.  Urban transportation options such as the Bay Area Rapid Transit (BART) system, and the San Francisco Bay ferry system are easily accessible.

The County of Alameda seeks a progressive and innovative Chief Technology Officer (CTO) with a passion for using technology to provide vital services to the community. He/She will lead efforts to modernize and transform the County’s technology and to adopt digital innovations to meet the technology challenges of the County.  The new CTO will be an exceptional leader with the opportunity to create a high performance team and change the culture from “we have always done it this way” to one of “endless possibilities.” The selected person will be politically astute and able to foster effective partnerships throughout the County and with its stakeholders. 

The new CTO will drive innovation, strategy, planning, architecture, technology standards and the application of best practices. He/she will be dedicated to excellence in operations and delivery while maintaining a focus on innovation.  In addition to being a visionary, the CTO will have direct oversight of Data Center and Cloud Services that includes but not limited to Cyber Security, Networking, Operations, Radio, Infrastructure and Telecommunications.   He/She will engage in senior level business and technology discussions related to enterprise agility, cloud adoption and digital transformation.   Lastly, the ideal candidate will have excellent communication skills, the ability to evangelize modern technology, and a passion for solving hard real-world problems. Join our team and help us make a difference in the technology industry and in our communities.  


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Either I

The equivalent of one year of full time experience in the class of Deputy Director, Information Technology Department in the Alameda County service.


The equivalent of eight years full-time information technology experience with at least five years in management that included: managing and coordinating network projects; writing Requests for Proposals; evaluating the responses and recommending the final award; evaluating and implementing new technologies, including both hardware and software, on a departmental basis; negotiating large item hardware purchase contracts; and negotiating software lease contracts and maintenance service contracts.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.



NOTE: The level and scope of the following knowledge’s and abilities are related to duties listed under the “Examples of Duties” section of this specification.


  • Principles and techniques of project planning, scheduling and control as applied to implementation of technical projects.
  • Principles of enterprise architecture, including a broad understanding of hardware and systems software technologies, network infrastructure, data integrity and distribution design, application and execution of architecture design, and system performance and optimization design.
  • Contract negotiation for software, maintenance and services contracts.
  • Process of RFP’s development, evaluation of responses and final selection.
  • Common system integration and services frameworks such as Service-Oriented Architecture (SOA). Expertise in infrastructure, application and network architecture.
  • Emerging technologies, principles and application.
  • Enterprise Systems including servers, network, voice, data, computers, radio, software, and technology services.
  • Principles of Data Center Operations and Cloud Services.
  • Cyber Security policies, reporting and operations.
  • Principles of management including budget development and execution.
  • Principles and techniques of supervision, staff development, organization, administration and personnel management, and labor relations with a focus on developing high-performance teams.
  • Customer Service Best Practices.
  • Principles of Process Re-engineering and data driven decision making.  


  • Act in the department head’s absence to manage a large complex organization and coordinate work with other departments while maintaining continuity of policy established by the department head.
  • Act in the department head’s absence to provide overall direction to a 24 hour-per-day, 7 days-per-week data center/computer installation such that uninterrupted, on-time service to end-users is maximized at a reasonable cost.
  • Identify and analyze information technology problems; draw logical conclusions; develop an effective course of action.
  • Lead or facilitate complex, mission critical projects and develop, participate in and lead multi-disciplinary work teams using negotiation and group facilitation skills to move a process forward while meeting the needs of a variety of business customers.
  • Maintain an ongoing knowledge of current business and technological environments, and organize different approaches, strategies into a unified architectural blueprint and lead the migration to the new environment.
  • Formulate coordinated network services, radio services, technical services and computer operations strategy to meet departmental goals, developing schedules, work plans and cost controls.
  • Evaluate productivity and performance of information technology as currently implemented and recommend cost-effective technical changes.
  • Evaluate performance of management personnel; identify and address training needs.
  • Research developments in information technology; analyze hardware and software packages; evaluate existing hardware and software; make recommendations for changes in existing equipment and for procurement of new equipment and software.
  • Communicate technical concepts on information technology strategy, problem solutions, and project progress and needs in a timely and understandable fashion to non-technical policy makers in the County.
  • Gather and analyze data, draw sound conclusions, and prepare clear, concise reports.
  • Work effectively with the CIO, peers,  subordinate staff, department/agency heads from other County departments, and County policy makers.
  • Demonstrate a passion for technology resulting in continuous learning that benefits the employees and constituents of Alameda County.


1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
2) A review of candidates’ application and supplemental questionnaire to select the best qualified applicants to continue in the process.
3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.


We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.

Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:


Deadline for Filing:

November 11, 2017

Review of Applications for Minimum Qualifications:

Week of November 13, 2017

Review for Best Qualified:

*November 28, 2017

Oral Examination:

*December 7, 2017

*Updated 11/28/17


Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance (Employer Credit)
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home Insurance
  • Commuter Benefits Program
  • Group Legal
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Sam Gee, Interim Human Resources Division Manager
Human Resource Services, County of Alameda

Alameda County is an Equal Opportunity Employer