Friday, July 20, 2018

Adult System of Care Director, Behavioral Health Care Services

Recruitment #17-5091-01


THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Applications will only be accepted on-line.

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Failure to submit the Supplemental Questionnaire will result in disqualification.



Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county.  The County employs 9,080 full-time employees and operates on an annual budget of $2.39 billion.  Oakland, the County seat, is California's eighth largest city.  One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas.  As a major urban county, Alameda provides a full range of services to its citizens.  The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles.  The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities.  


Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currently has multiple career opportunities for experienced professionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents. 


It is the mission of Behavioral Health Care Services to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol, or drug concerns. We envision communities where people realize their potential, and where stigma and discrimination against those with mental health, alcohol and/or drug issues are a thing of the past.

Only through exemplifying the following Alameda County Behavioral Health Care Services values will we be successful:


Access - where every door is the right door for welcoming people with complex needs;

Consumer and Family Empowerment - through shared decisionmaking best practices, that clinically produce effective outcomes;

Best Practices - business excellence that uses public resources costeffectively;

Health and Wellness - by integrating emotional, spiritual and physical health care;

Culturally Responsive - appropriate services built on the strengths and life experiences of culturally diverse consumers and their families;

Social Inclusion - utilizing advocacy and education to eliminate stigma, discrimination, isolation, and misunderstanding of persons with mental illness and substance abuse.

For more information about the department of Behavioral Health Care Services, please visit


Under administrative direction, oversees and manages the Adult Services System of Care including mental health treatment and recovery and substance use services provided through county programs, community based organizations and private providers and agencies; provides leadership in organizational policy, system design, system integration, and planning and program development of adult services; and performs related duties as required.


This single position class is located in Behavioral Health Care Services (BHCS)and reports to the Deputy Director, Behavioral Health Care Services. The Adult System of Care Director differs from the next higher class of Deputy Director, Behavioral Health Care Services in that the latter has overall planning, administrative and policy development responsibilities for BHCS. It differs from the next lower class of Associate Director, Adult Services in that the latter provides direct programmatic and administrative support to the Adult System of Care Director.




In addition to the minimum qualifications and knowledge and skills listed below, ideal candidates for this position will have a track record of success leading a health care organization as it navigates change as a result of health care reform; will possess considerable experience directing the operations of mental health and substance use services for adults as well as serving as a key business partner working to develop collaborative partnerships to further enhance and supplement services; and be able to effectively strategize, plan, organize, and lead programmatic, policy and budget development activities.  This position is most suited for an experienced, well organized leader interested in joining a progressive health care organization of passionate professionals dedicated to enhancing mental health services for the communities within Alameda County.


The ideal candidate for this position will also have a track record of success overseeing behavioral health care services for adults in a managed care setting and will be highly respected as:

  •  Technically adept and prepared for advancement to assume the full range of organizational, policy development and administrative responsibilities over behavioral health service delivery for adults.
  • Someone who will take personal pride and satisfaction contributing as a valued organizational leader with heightened business acumen able to build a strong organization that delivers results while exemplifying the use of resources wisely and responsibly. 
  •  A collaborative strategic partner who actively engages with other agencies and departments to meet overall countywide needs while leveraging financial and other resources to maximize results and achieve positive outcomes.
  • Someone who is flexible and adept at managing effectiveness of self and others when experiencing and leading change within new structures, processes, requirements, or cultures.
  • A practiced problem solver with good judgment capable of thinking logically, taking initiative and reacting calmly under pressure in order to arrive at sound conclusions, make well supported decisions and take appropriate action.
  • Someone who values and supports knowledge management and quality improvement principles, processes the tools to ensure continual organizational improvement and achievements.
  • Someone capable of making a positive impact on others by exuding an air of confidence, creating good first impressions, professionally commanding attention, and earning professional trust and respect of others.
  • An effective communicator with excellent interpersonal skills focused on building an environment where diverse, multidisciplinary service delivery teams can work together to enhance the delivery of BHCS for Alameda County communities.

 For more information about the department of Behavioral Health Care Services, please visit the departmental website and/or Annual Budget Document found on



Possession of Master’s or Doctorate degree from an accredited university in Public Health Administration, Business Administration, Organizational Development or Counseling/Clinical Psychology, Social Work, Nursing or a closely related field,


The equivalent of seven years full-time administrative/management post-graduate experience in community organization, planning and evaluation, budget, fiscal and personnel management in a community mental health or medical setting providing services to emotionally disturbed adults and their families.

License: Valid clinical licensure from the applicable licensing authority in the State of California.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

The most suitably qualified candidates will possess the following competencies:


Knowledge of:

  •  Administrative principles, practices and techniques of county, state and federal behavioral health and integrated systems and their regulations.

  • Principles and practices of governmental budgeting, funding and grant/contract management.
  • Community needs, resources and organizations related to behavioral health care.
  • Behavioral health and integrated health care services, including delivery models between behavioral health and primary care.
  • Methods of effective community organization and its role in behavioral health treatment and prevention programs.
  • Program evaluation methodologies and management and data analysis.
  • Organizational dynamics and development.
  • Clinical standards of practice and licensure requirements.
  • Management principles and practices, including strategic work planning, employee supervision and resource allocation.
  • Computer applications related to the work, including electronic health record systems.
  • Office administrative practices and procedures, including records management and the operation of standard office equipment.

Ability to:

  • Communicate effectively both orally and in writing.
  • Demonstrate quality leadership and sound decision making.
  • Plan, prioritize and organize.
  • Manage a complex service system with multiple programs, providers and partners.
  • Provide effective leadership in a variety of settings with diverse parties.
  • Develop, analyze and monitor budget.
  • Analyze and interpret data and utilize data in decision-making.
  • Analytically problem-solve.
  • Demonstrate interpersonal sensitivity.
  • Demonstrate the principles of wellness and recovery and cultural responsiveness.
  • Demonstrate flexibility.
  • Manage multiple and changing priorities.
  • Establish and maintain cooperative work and contractual relationships with county departments, and other agencies, community-based organizations, private providers and organizations, and the community.
  • Work independently, collaboratively with multidisciplinary team, community resources and organizations


THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:  1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process; 3) An oral examination which will be weighted as 100% of the candidate's final examination score. The oral examination may contain situational exercises. 


***We reserve the right to make changes to the announced examination components***

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,


Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:  


Deadline for Filing

5:00pm, Monday, August 21, 2017

Review of Minimum Qualification

August 31, 2017

Supplemental Questionnaire Review for Best Qualified

September 19-20, 2017

Oral Interview Exam**

October 10-11, 2017

**The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification.


Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance (Employer Credit)
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home Insurance
  • Commuter Benefits Program
  • Group Legal
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Nicole Lewis-Bolton, Human Resources Analyst II

Human Resource Services, County of Alameda

(510) 272-6468 •