Monday, June 17, 2019

Division Director, Behavioral Health Care Services (Promotional)

Recruitment #17-5094-01




THIS IS A REOPENING OF A PROMOTIONAL ASSEMBLED EXAMINATION. The eligible list resulting from this examination will be merged with the scores from the previous list and will cancel any existing list.  It may last approximately one year, but can be extended. If you are currently on the list and you choose to reapply you will forfeit your current rank and score. Your new score/disposition will replace your current score and rank. In order to reapply you must contact the analyst at to have your previous application released back to you. 

Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service by the Last Date of Filing.  A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.

Applications:  Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Applications will only be accepted on-line.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application and in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification.



Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county.  The County employs 9,080 full-time employees and operates on an annual budget of $2.39 billion.  Oakland, the County seat, is California's eighth largest city.  One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas.  As a major urban county, Alameda provides a full range of services to its citizens.  The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles.  The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities. 



Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currently has multiple career opportunities for experienced professionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents. 



It is the mission of Behavioral Health Care Services to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol, or drug concerns. We envision communities where people realize their potential, and where stigma and discrimination against those with mental health, alcohol and/or drug issues are a thing of the past.


Only through exemplifying the following Alameda County Behavioral Health Care Services values will we be successful:



Access - where every door is the right door for welcoming people with complex needs;

Consumer and Family Empowerment - through shared decisionmaking best practices, that clinically produce effective outcomes;

Best Practices - business excellence that uses public resources costeffectively;

Health and Wellness - by integrating emotional, spiritual and physical health care;

Culturally Responsive - appropriate services built on the strengths and life experiences of culturally diverse consumers and their families;

Social Inclusion - utilizing advocacy and education to eliminate stigma, discrimination, isolation, and misunderstanding of persons with mental illness and substance abuse.


For more information about the department of Behavioral Health Care Services, please visit




There are currently vacancies in the Vocational Services, Transitional Age Youth and Quality Improvement programs, however, the eligible list resulting from this recruitment may be used to fill any future vacancies.




Under general direction of the Deputy Director and/or Executive Leadership, will plan, develop, organize and direct the activities and staff of a Division of Behavioral Health Care Services and perform related work as required. A Behavioral Health Division may include a variety of aligned services and programs and/or operational or administrative units and functions. The Division Director, Behavioral Health Care Services, may be required to directly administer one or more division programs and to satisfy all professional qualifications and/or licenses required for the administration of assigned programs.


This class is located in the Behavioral Health Care Services Department of the Health Care Services Agency. The incumbent of this class has responsibility for developing, organizing and administering the full spectrum of Division services. This class is distinguished from the next higher class of Adult and Children’s System of Care Director, which provides leadership in organizational policy, system design, system integration and planning and program development. It differs from the next lower class of Behavioral Health Clinical Manager, in that it has responsibility for directing and administering programs that represent the full spectrum of services along the continuum of care within the behavioral health delivery system, including integrated care and preventive care, in all treatment settings, and/or administrative programs and business functions that support the department.




The successful candidate will have strong analytical, written and verbal communication skills and will possess the following characteristics:


  • Professional integrity, becomes familiar with and applies county rules and policies in decision making and planning, displays and promotes high standards of ethical conduct and behaviors consistent with agency and governmental standards.
  • Collaborator, identifying opportunities and taking action to build strategic relationships between one’s area and other areas, internal and external stakeholders including, law enforcement, health care agencies, regional centers, oversight boards or committees, and community- based organizations (CBOs) to help achieve business goals.
  • Sound decision maker with the ability to identify and understand complex problems and concepts, apply logical thinking and quantitative methods of gathering and analyzing information and exercise good judgment based on available data, design solutions to problems, formulate and articulate action plans proactively and collaboratively.
  • Strong leader who aligns the organization’s vision and values and manages work groups by inspiring, advising and delegating subordinates, promoting positive team interactions and working relationships, facilitating goal accomplishment and tracking and evaluating performance to ensure success and inspires support, monitors and acknowledges front line staff,  develops effective teams at all levels of the organization.
  • Exemplary Leader, possessing the skills necessary for identifying, navigating and successfully interacting within the dynamics of the organization while maintaining sensitivity to the competing needs of staff, and internal and external stakeholders including, law enforcement, health care agencies, regional centers, oversight boards or committees, and community –based organizations.
  • Demonstrated ability to lead, direct, and manage organizational change. Understands and supports the need for change; envisions and articulates the intended result of the change process; provides resources, removes barriers, and acts as an advocate for those initiating change; and is able to both identify and further develop existing practices, polices, or procedures that are consistent with departmental goals.
  • Demonstrated experience in developing, monitoring, and coordinating operation processes including the annual budget process and plan for funding sources; maintaining budget and fiscal controls of expenditures and revenues.
  • Great communicator and listener, quick and clear thinker, calm under pressure.


For a detailed listing of the duties and essential competency requirements for this position, please see the job specification.


Either I


Possession of a Master's degree in Public Health, Public Policy, Public Administration, Social Work, Nursing, Psychology, Marriage and Family Therapy or closely related field.



The equivalent of five years of full-time, post-graduate professional management and supervisory experience in directing a large public or private health care program or organization, which must have included progressive responsibility in planning, organizing and providing leadership in the areas of program operations, management and evaluation. Some division assignments may also require at least one year of management experience in the administration of clinical services.


If required by the incumbent’s division assignment, possession of a current valid clinical license from the applicable licensing authority in the State of California.

Possession of a valid California Motor Vehicle Operator's license.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.


NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Principles, practices and techniques of program development, implementation and evaluation.
• Administrative principles, practices and techniques of county, state and federal mental health systems.
• Methods of administrative problem solving.
• Current laws, rules and regulations pertaining to the Division.
• Health service delivery of relevance to the Division.
• Principles of personnel management, training and supervision.
• Principles and practices of governmental budgeting, funding, provider contracting, and grants management.

Ability to:

• Plan and evaluate programs and services.
• Utilize data in decision-making and performance management.
• Interpret pertinent and prevailing rules and regulations.
• Communicate effectively orally and in writing.
• Make decisions, use good judgment.
• Analyze and problem solve.
• Exercise leadership.
• Skillful management and administrative control.
• Provide management and fiscal analyses.
• Demonstrate interpersonal sensitivity.
• Be flexible.


THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:  1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process; 3) An oral examination which will be weighted as 100% of the candidate's final examination score. The oral examination may contain situational exercises.



***We reserve the right to make changes to the announced examination components***


Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.


To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,


Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency: 




Deadline for Filing

5:00pm, Monday, January 14, 2019 December 28, 2017

Review of Minimum Qualification

January 21, 2019  Jan 4, 2018

Supplemental Questionnaire Review for Best Qualified

Feb 6-12, 2019 January 22-26, 2018

Oral Interview Exam**

February 26-27, 2019 February 15, 2018

**The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification.




Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.


For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Defferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.


Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.


NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.


Nicole Lewis-Bolton, Human Resources Analyst II

Human Resource Services, County of Alameda

(510) 272-6468 •