Saturday, April 21, 2018

Workforce Board Systems Administrator

Recruitment #17-6056-01


THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application. 

Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.

Applications will only be accepted on-line.





The Agency


The Alameda County Social Services Agency (SSA) is comprised of 2,400 men and women working collectively and in partnership with community-based organizations, neighborhood groups and policy makers to serve the needs of the community.   Services are provided through four departments:  Agency Administration, Adult and Aging Services, Children and Family Services, and Workforce and Benefit Administration.


The Agency assists approximately 11.3 percent of Alameda County's residents.  Benefits programs contribute over $278 million to the local economy through cash assistance and CalFresh (formerly known as Food Stamps).  Every month, more than 52,000 people receive CalWORKs (assistance for families with children), CalFresh and General Assistance.  Health insurance is made available monthly to more than 78,000 people through the Medi-Cal program.  More than 11,000 frail, elderly and disabled individuals receive in-home care, adult protection and support managing their affairs monthly and throughout the year, 16,000 seniors will receive services through the Area Agency on Aging.  3,700 children are in foster care.  More than 1,600 reports of child abuse or neglect are filed with SSA each month.  Emergency shelter is made available to 415 people nightly.'


The Alameda County Workforce Development Board (ACWDB) is a 27-member business-led group, appointed by the County of Alameda Board of Supervisor and legislated through the Workforce Innovation and Opportunity Act (WIOA). The ACWDB is charged with strengthening workforce development efforts in Alameda County, setting program policies in alignment with WIOA, and providing administrative oversight of contractors who provide services to youth, adult, dislocated and incumbent workers, and employers in Alameda County.   The ACWDB is comprised of employers, higher education representatives, workforce/labor representatives, economic development agencies and community-based organizations.



This is a single position classification working in the Workforce Board Department within the Social Services Agency. The incumbent is expected to work independently in evaluating, developing, testing, selecting, implementing, and maintaining software systems and programs, then using those systems to develop and deliver data and reports for stakeholders. The Workforce Board Systems Administrator will analyze department information and reporting system needs, and review, maintain and upgrade software systems to meet those needs.  The employee will be responsible for gathering requirements, defining problems and recommending solutions, writing and identifying database design specifications, modifying existing information and reporting systems and providing production support for staff, users and their systems. Workforce Board System Administrator spends a majority of their time working on, business applications systems analysis, design, data management, reporting, program performance measures, and evaluation. They may also prepare instructional material for department staff, vendors and service providers, and may act as project manager.


In addition to meeting the minimum qualifications, the Workforce will have a solid history of:


·         Demonstrated strong technical and professional knowledge and skills related to the position of Workforce Board System Administration with specific experience in data gathering, management, synthesis and analysis.

·         Researching, compiling, analyzing and summarizing varied data and information, evaluating alternatives and reaching sound conclusions. 

·         Effectively implementing management principles and practices when providing employee supervision.  Effectively plan, supervise, review and evaluate the work of others either directly or through subordinate supervision.  

·         Communicating effectively, including the ability to write complex technical reports and conduct effect meetings.  Represent the department and the County in meetings with others. 

·         Being a politically astute leader, possessing the skills necessary for identifying, navigating and successfully interacting within the dynamics of the organization while maintaining sensitivity to the competing needs of a wide variety of internal and external stakeholder.

·         Organized planning and managing multiple tasks and projects. Successfully demonstrated an ability to establish an effective course of action for self and others to achieve identified Board goals.

·         Demonstrated capability of identifying and understanding complex problems and concepts, make decisions, exercise good judgment, and formulate and articulate action plans.













The equivalent to graduation from an accredited four-year college or university (120 semester units or 180 quarter units) with a major in Public or Business Administration, Management, MIS, Computer Science, Computer Engineering or a closely related field.


The equivalent of four years full-time administrative/management experience within a county, workforce development or community-based organization, involving database management, planning, and evaluation, with a minimum of one year responsible database management experience. Possession of a Master’s Degree in a related area may substitute for two years of the administrative/management experience.

Experience using Results Based Accountability and/or other performance/evaluation development and measurement methods is desirable. Experience in designing, creating and managing dashboards is desirable.

Additional professional administrative/management experience within a county, workforce development or community-based organization, involving database management, planning, and evaluation may be substituted for the education on a year-for-year basis.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Business and management principles involved in strategic planning, resource allocation, human resources/supervision, leadership techniques, production methods, and coordination of people and resources.
• Modern computer technology used to plan, develop and administer computers and network systems.
• Information technology concepts.
• Quality assurance and/or performance measurement concepts.
• Methodologies for analyzing systems, procedures and workflow.
• Office software applications, including proficiency in Excel, Access, Word, Power Point and other data and presentation applications.
• Functions and capabilities of database systems.
• World Wide Web technology.
• Principles of network infrastructure.

Ability to:

• Function as a system(s) administrator.
• Formulate and execute queries in MS Access and other databases.
• Create a variety of reports, analysis, data compilations for board members, stakeholders, funders, and the general public.
• Interpret workforce regulations, mandates and state/federal legislative requirements.
• Maintain and modify existing office software applications.
• Analyze and problem solve.
• Make effective decisions.
• Plan and organize.
• Identify and correct problems with computers and related equipment.
• Analyze problems related to database design and system interactions and cross platform issues.
• Prepare and maintain documentation, records and logs.
• Communicate effectively both orally and in writing.
• Interface with users at all levels of the organization, including formal reports and presentations to governing boards.



1.  A review of the candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process;

2.  A review of candidates' answers the Supplemental Questionnaire to determine the best qualified; only the most suitably best qualified candidates will be invited to the oral interview process;

3.  An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.


We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:



Deadline for Filing:

5:00 p.m., Friday, May 26, 2017

Review of Minimum Qualifications:

Friday, June 2, 2017

Review of Supplemental Questionnaire for Best Qualified:

Week of June 5, 2017

Oral Interviews*:

Week of June 28, 2017


*The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification.

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance (Employer Credit)
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home Insurance
  • Commuter Benefits Program
  • Group Legal
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.


Ione Bell | Human Resources Analyst
Human Resource Services | County of Alameda
Email: | Phone: (510) 272-6434

Alameda County is an Equal Opportunity Employer