Monday, June 25, 2018

Social Work Supervisor

Recruitment #17-6730-01


THIS IS A NEW ASSEMBLED EXAM.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Applications will only be accepted on-line.



 The Alameda County Social Services Agency is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through five departments: Agency Administration and Finance, Adult, Aging and Medical Services, Children and Family Services, Workforce and Benefit Administration and Policy Office. The Agency assists approximately 11.3 percent of Alameda County's residents. Benefits programs contribute over $278 million to the local economy through cash assistance and CalFresh (formerly known as Food Stamps). Every month, more than 52,000 people receive CalWORKs (assistance for families with children), CalFresh and General Assistance. Every month health insurance is made available to more than 78,000 people through the Medi-Cal program. More than 11,000 frail, elderly and disabled individuals receive in-home care, adult protection and support managing their affairs monthly and 16,000 seniors will receive services through the Area Agency on Aging throughout the year. 3,700 children are in foster care. More than 1,600 reports of child abuse or neglect are filed with SSA each month. Emergency shelter is made available to 415 people nightly.

THE POSITION Under direction, to supervise, review and evaluate the work of a group of Social Workers; to maintain acceptable standards of casework practices; to train staff and maintain work standards; and to perform related work as required.


 In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated a track record of success in the following areas:

  • Thorough knowledge of Social Work principles and casework techniques, which includes complete understanding of development and implementation of customer needs assessments, setting and meeting quality standards for services and evaluation of customer satisfaction.
  • Thorough understanding of County and State regulations, as well as Social Services policies and procedures as they relates to providing exceptional service in the area of social casework.
  • Experience in effectively handling major changes in work responsibilities and adjusting effectively to working within new work structures, processes, requirements, or cultures.
  • Candidate must be open to change and adapt quickly to changes and new approaches within the work environment. ·
  • Demonstrated expertise as a self-starter with strong leadership skills and a demonstrated willingness to lead take charge and offer opinions or direction. ·
  • Exceptional communication skills, both written and oral, and a demonstrated ability to communicate effectively with diverse groups. ·
  • Outstanding analytical skills, with a demonstrated ability to think logically and arrive at sound conclusions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. ·
  •  Remarkable organizational skills, including the ability to prioritize tasks and accomplish multiple projects simultaneously; readily readjusts priorities to respond aptly to pressing and changing demands. · Excellent ability to provide timely guidance and feedback to lead and develop staff with knowledge/skills needed for accomplishing work.

This is the first level of supervision in the Social Work series. Incumbents are assigned supervision of a group of workers to provide supportive casework services to clients who are in receipt of public assistance and related services in Alameda County. Positions in the next higher classification, Social Services Program Manager are assigned supervision over multiple units within a subdivision of the Agency.




The equivalent of one year of full-time experience as a Social Worker II or in an equivalent or higher level social work class in the Alameda County classified service.



Possession of a Bachelor's Degree from an accredited college or university which includes 30 semester or 45 quarter units in social welfare, social/human services, sociology or other behavioral science.



The equivalent of two years of full time experience as a Social Worker in a Public Welfare Agency, including one year of full-time experience equivalent in level of responsibility to that of the class of Social Worker III in the Alameda County classified service (completion of one year of graduate study in an accredited school of social work may be substituted for a maximum of one year of the required experience).



Possession of a Bachelor's Degree from an accredited college or university which includes 30 semester or 45 quarter units in social welfare, social/human services, sociology or other behavioral science.



The equivalent of three years of full time experience as a Supervising Eligibility Technician or GAIN Employment Counselor Supervisor in a Public Welfare Agency (completion of one year of graduate study in a recognized school of social work may be substituted for a maximum of one year of the required experience).


Possession of a valid California Motor Vehicle Operator's license is required.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Social Work principles and casework techniques.
• Management and supervisory practice.
• Social Services policies and procedures.
• County and State regulations.
• Illness and diseases, how they impact functioning level.
• Community and Social Services resources.


• Oral Communication.
• Written Communication.
• Decision making.
• Problem solving.
• Leadership.
• Interpersonal Sensitivity.
• Planning and Organization.
• Delegating.
• Analyzing Data.
• Prioritizing.


The examination will consist of the following steps:

  1. A review of the candidates’ application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. An oral interview which will be weighted as 100% of the candidates’ final examination score. The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:  


Recruitment Opens:                            October 26, 2017

Deadline for Filing Application:          November 21, 2017

Review of Minimum Qualifications:    December 8, 2017

Panel Interviews:                                  Week of January 8, 2018

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

  • Medical – HMO & PPO Insurance
  • Dental – PPO & DHMO Insurance  
  • Vision
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage) 
  • County Allowance (Employer Credit)
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Accident, Critical Illness & Hospital Indemnity
  • Employee Assistance Program

For your Financial Future

  • Short-term Disability Insurance
  • Long-Term Disability Insurance
  • Retirement Plan – (Defined Benefit Pension Plan)
  • Deferred Compensation Plan

For your Work/Life Balance

  • 11 paid holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Group Auto/Home Insurance
  • Commuter Benefits Program
  • Group Legal
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Ione Bell, Human Resources Analyst II
Human Resource Services Division, County of Alameda

Alameda County is an Equal Opportunity Employer