Adult Protective Services Worker II

***PLEASE READ THIS ENTIRE BULLETIN***

This bulletin includes important information regarding a special requirement for this recruitment.

THIS IS A REOPENING OF AN EXISTING CONTINUOUS EXAMINATION. IF YOU HAVE PREVIOUSLY APPLIED (OR STARTED AN APPLICATION) FOR THE ADULT PROTECTIVE SERVICES WORKER II, EXAM # 17-6765-01, READ THIS ENTIRE BULLETIN. THERE ARE SPECIFIC INSTRUCTIONS ON HOW TO REAPPLY FOR THIS RECRUITMENT. IN ORDER TO REAPPLY FOR THIS POSITION, PLEASE CONTACT THE EXAMINATION ANALYST AT IONE.BELL@ACGOV.ORG TO HAVE YOUR PREVIOUS APPLICATION RELEASED BACK TO YOU.

THIS IS A REOPENING OF AN EXISTING CONTINUOUS EXAMINATION. The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you have previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted.

                                             Applications will only be accepted on-line.

QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRIGNA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY.  THERE IS AN ADDITIONAL BI WEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL.  Qualified candidates may be tested to demonstrate language proficiency.    

THE AGENCY

The Alameda County Social Services Agency (SSA) is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community.  Services are provided through four departments:  Agency Administration, Adult & Aging and Services, Children and Family Services, and Workforce Development Board. The Agency assists approximately 11.3 percent of Alameda County's residents.  Benefits programs contribute over $278 million to the local economy through cash assistance and CalFresh (formerly known as Food Stamps).  Every month, more than 52,000 people receive CalWORKs (assistance for families with children), CalFresh and General Assistance.  Every month health insurance is made available to more than 78,000 people through the Medi-Cal program. More than 11,000 frail, elderly and disabled individuals receive in-home care, adult protection and support managing their affairs monthly and 16,000 seniors will receive services through the Area Agency on Aging throughout the year. 3,700 children are in foster care.  More than 1,600 reports of child abuse or neglect are filed with SSA each month.  Emergency shelter is made available to 415 people nightly.

THE POSITION

Under direction, to intervene, respond to, and evaluate situations involving adult abuse, neglect, or exploitation; to institute corrective action and arrange for social services for clients; and to do related work as required. 

IDEAL CANDIDATE

 In addition to meeting the minimum qualifications stated below, the ideal candidate will have:

 • Knowledge regarding programs and regulations applicable for Adult Protective Services and will remain informed regarding community resources and their appropriate utilization

• Exceptional communication skills, both written and oral, and the ability to communicate effectively with diverse group

• Outstanding analytical skills, with a demonstrated ability to think logically and arrive at sound conclusions

• Ability to relate well to people from varied backgrounds, showing understanding, courtesy, and presenting self in a diplomatic manner

• Remarkable organizational skills, including the ability to prioritize tasks and accomplish multiple projects simultaneously, take prompt action to achieve objectives as well as identify issues as they arise and address them proactively.

• Ability to work well under pressure; maintaining a calm and professional performance while working under time constraints  

Either Pattern Number I

Education:

Possession of Master’s Degree in Social Welfare, Counseling, Psychology, Gerontology or a related behavioral science, from an accredited college or university, which included a supervised field placement providing social casework and counseling services to dependent adults and families.

And

Experience:

The equivalent of one year of full-time experience providing ongoing social casework and/or counseling services to the elderly and/or adults with disabilities.

Or Pattern Number II

Experience:

The equivalent of three years of full-time experience as an Adult Protective Services Worker I in the Alameda County classified service (non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.),

And Special Requirement:

Recommendation for promotion based on the performance evaluation.

Or Pattern Number III

Education:

Possession of a bachelor’s degree, including 30 semester or 45 quarter units in social/human services, sociology, social welfare, or other behavioral science;


And

 
Experience:

The equivalent of three years of full-time experience providing ongoing social casework and/or counseling services to the elderly and/or adults with disabilities.

License:

Possession of a valid California Motor Vehicle Operator's license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Crisis intervention techniques and principles.
• Principles of sociology and psychology.
• Interviewing techniques.
• Available community resources and their appropriate utilization.
• Relevant Federal, State, and local laws, regulations and codes.

Ability to:

• Quickly and accurately assess situations encountered.
• Exercise sound judgment in determining courses of action.
• Deal effectively with hostile/aggressive clients and others contacted during the course of work.
• Handle multiple tasks simultaneously.
• Communicate clearly and concisely, both orally and in writing.

The examination will consist of the following steps:

·          A review of candidates' applications to verify possession of minimum requirements.

·         Those candidates who possess the minimum requirements for the position will move
                onto the next step in the examination process.

·         Those candidates that possess the minimum requirements will be invited to the final test
                component which is an oral interview that will be weighted as 100% of the candidate's
                final examination score. Oral interview will situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:

 

TENTATIVE SELECTION PLAN:

Deadline for Filing: Review of Minimum Qualifications: Interview Exam: Departmental Interview:    *Type of Exam: New Open Assembled Exam

5:00 pm, December 6, 2017 December 20, 2017 Week of January 22, 2018 To be determined

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Welfare Benefits

• Medical – HMO & PPO Insurance
• Dental – PPO & DHMO Insurance  
• Vision
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage) 
• County Allowance
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness & Hospital Indemnity
• Employee Assistance Program

For your Financial Future

• Short-term Disability Insurance
• Long-Term Disability Insurance
• Retirement Plan – (Defined Benefit Pension Plan)
• Deferred Compensation Plan

For your Work/Life Balance

• 11 paid holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Group Auto/Home
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Ione Bell, Human Resources Analyst II
Human Resource Services Division, County of Alameda
510-272-6456

www.acgov.org/hrs