Human Resources Technician

THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.   Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Applications will only be accepted on-line.  

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Failure to submit the Supplemental Questionnaire will result in disqualification.

THE POSITION:

The Human Resource Technician is a paraprofessional classification in the human resource series of job classes. Human Resource Technicians perform technical personnel administrative work. The successful candidate will be trained in technical human resource activities, and will perform these functions in support of professional staff. The Technicians may participate in a variety of tasks including but not limited to gathering and tabulating statistical human resource data, conducting initial research in various planning aspects of opening an exam or for other personnel programs or functions by gathering material from other agencies, reviewing questionnaires, scanning surveys for information, and examining history files. 

They may conduct initial investigations for operating departments in areas such as occupational health complaints, alleged discrimination, grievances, and affirmative action compliance.  Technician will answers routine questions and may prepares routine correspondence relating to County procedures, rules and regulations, job opportunities, salary information, benefits, memorandums of understanding, and examination scheduling for county employees and the general public.  Technicians may assist in constructing written examination or interview questions and may perform a variety of other technical human resources functions. 

CURRENT VACANCIES:

Human Resources Technician is a countywide classification; positions in this class can be found in departments throughout Alameda County.  This recruitment is to establish a countywide eligible list that can be used to fill vacancies in this classification during the life of the eligible list.  Immediate vacancies can be found in the Alameda County Human Resource Services Department and the Alameda County Sheriff's Office. 

THE DEPARTMENTS:

The Human Resource Services Department provides state and local mandated support services to all County agencies, departments and to some special districts regarding: merit-based examinations, position classification, salary administration, grievance resolution, disciplinary appeals, labor negotiations, unemployment insurance, employee benefits, disability case management, training and organizational development and provides departmental personnel support services. The Department further supports the Civil Service Commission and its implementation of the Civil Service Rules. We pride ourselves in delivering high quality and timely human resource services in partnership with County agencies, departments nd special districts to enable our customers to reach their organizational goals. To learn more about the Alameda County Human Resource Services Department, please visit their website at: http://www.acgov.org/hrs/aboutus/.

 

The Alameda County Sheriff's Office is a full service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) and the American Correctional Association (ACA). Additionally, the agency's health care provider, Prison Health Services, has dual accreditation through the National Commission on Correctional Health Care (NCCHC) and the California Medical Association (CMA). Together, these form what is referred to as the "Triple Crown" of accreditation (ACA, NCCHC/CMA and CALEA) awarded by the National Sheriff's Association. Additionally, the Sheriff's Office Crime Lab is nationally accredited by the American Society of Crime Laboratory Directors (ASCLD). The Sheriff's Office Explosive Ordinance Disposal Unit has also been awarded national accreditation through the Bomb Squad Commanders Advisory Board.  To learn more about the Alameda County Sheriff's Office, visit their website at: https://www.alamedacountysheriff.org/.

THE IDEAL CANDIDATE:

In addition to meeting the minimum qualifications listed below, the ideal candidate will be a detail-oriented, proactive individual with experience working in a Human Resource setting with:

• A competency for appropriately following up and completing assignments and tasks, while paying close attention to detail and set processes;
• A proven track record of consistently managing time and resources in a fast-paced environment to appropriately prioritize and complete identified goals and objectives;
• A demonstrated history of identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences;
• A superior command of both written and oral communication with experience interacting with various levels of management and the public, while concurrently demonstrating diplomacy, politeness and tact.;
• A demonstrated ability to take initiative and work independently with confidence; and
• A strong ability to be adaptable to changing situations and environments, with the capability to take instruction from multiple, senior-level staff members.

Either I  -

The equivalent of one year of full time experience as a Specialist Clerk I or equivalent or higher level class in the Alameda County classified service (non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts) working with County personnel policies, procedures and practices which would have enabled the applicant to acquire the abilities and knowledge listed below.

Completion of the Alameda County Management Academy “Management & Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience.

- OR II

The equivalent of two years of full time experience working with personnel policies, procedures, and practices in a human resources operation of a large organization which would have enabled the applicant to acquire the abilities and knowledge listed below. (Possession of a bachelor's degree from an accredited college or university with a major in Human Resources may be substituted for one of the required two years of experience.)

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

- Knowledge of:

• Current trends in human resources policies, procedures and practices.
• English grammar, spelling and punctuation.
• Basic mathematics and statistics.
• Operation of office machines and equipment, including personal computers and word
• Processing and spreadsheet software.
• Basic interviewing techniques.

- Ability to:

• Learn to perform human resources related statistical computations.
• Establish and maintain record-keeping procedures and systems.
• Understand and follow oral and written directions.
• Gather and evaluate relevant information.
• Establish and maintain effective working relationships with employees, the public and other agencies.
• Communicate effectively both orally and in writing.
• Perform detailed work accurately.
• Compile and analyze data and reach logical conclusions.
• Work with a variety of tasks simultaneously and prioritize multiple tasks.
• Conduct fact-finding interviews.
• Make public presentations.

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1. A review of candidates' applications and supplemental questionnaire to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
2. A Pass/Fail WRITTEN EXAMINATION weighted at 50% of the candidate's final score.  Candidates passing this test will move on to the next step in the examination process.*
3. An ORAL EXAMINATION, weighted as 50% of the candidate's final examination score.  The oral interview may contain situational exercises.*

* Updated 10/1/2018 (mah)

 

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

 

For more information on the Civil Service Selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

 

Deadline for Filing:	Monday, July 23, 2018
Review of Applications for Minimum Qualifications:	August 13, 2018
Written Exam:	Week of September 10, 2018 September 24, 2018**
Oral Interviews:	Week of October 1, 2018 October 17-19, 2018**

* Updated 08/24/2018 (mah)

** Updated 10/1/2018 (mah) 

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website:  www.acgov.org/hrs  

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 11 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Employee Mortgage Loan Program
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you.

All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. 

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs.

You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied: 

Monique Hill, Personnel Services Manager

Human Resource Services, County of Alameda

(510) 208-4841; e-mail monique.hill@acgov.org

www.acgov.org/hrs

 

 

Alameda County is an Equal Opportunity Employer