Sunday, May 27, 2018

Human Resources Division Manager (Promotional)

Personnel Services Division

Recruitment #18-0294-01




THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service (non-classified includes the District Attorney’s Office, the Medical Center, and the Superior Court) by Monday, March 5, 2018. A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.


Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of Alameda County Human Resource Services Department by 5:00 p.m. on Monday, March 5, 2018.  Failure to submit the Supplemental Questionnaire will result in disqualification.



The Human Resource Services Department provides state and local mandated support services to all County agencies, departments and to some special districts regarding: merit-based examinations, position classification, salary administration, grievance resolution, disciplinary appeals, labor negotiations, unemployment insurance, employee benefits, disability case management, training and organizational development and provides departmental personnel support services.  The Department further supports the Civil Service Commission and its implementation of the Civil Service Rules.  We pride ourselves in delivering high quality and timely human resource services in partnership with County agencies, departments and special districts to enable our customers to reach their organizational goals.  The current vacancy will oversee the Personnel Service Division which provides merit based recruitment, examination, classification, and compensation services efficiently in order to engage with, attract and retain a qualified and diverse talent pool that meets the needs of County departments enabling them to continue to provide excellent public services.



Under general direction, the Human Resources Division Manager develops, plans, organizes, administers, and directs the activities of the fast paced centralized Personnel Services Division which provides recruitment, examination, classification, and compensation services with countywide impact and responsibility; develops and implements division and program goals, policies and priorities; provides highly responsible and complex human resources consultation and administrative support to departmental senior managers and executives within the Personnel Services Division; and performs related work as required. This is a senior level leadership position in Human Resource Services and is distinguished from first-line supervisory classifications in the Human Resource Services Department by its division management responsibility for overseeing the day-to-day operations of a centralized human resources discipline of countywide significance. It is further distinguished from the Director of Human Resource Services which has overall leadership responsibility for the centralized Human Resource Services Department.


In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated a track record of success as: 

  • A highly knowledgeable Human Resources Manager who keeps up with terminology and current developments and trends and who is prepared for advancement having achieved sufficient technical knowledge and skill in the operations, programs and services of the Personnel Services Division which provides centralized recruitment, examination, classification, and compensation services.
  • Someone experienced in aligning Personnel Services Division performance for success, and who is able to direct and oversee resources, personnel and activities of a large, complex centralized Human Resources Division.
  • Someone capable of identifying and understanding how external issues (e.g., economic, political, social and industry trends) impact the work of centralized human resource services; and who is able to motivate and inspire others by providing leadership and setting a sense of purpose for the Personnel Services Division.
  • A tactical manager of change adept at recognizing the need for and leading, directing, and managing organizational change by actively engaging and motivating others.
  • A collaborative spirit eager to actively participate as a member of a team, and who is committed to  building strategic relationships between one’s team and  other areas, teams, departments, units, or organizations.
  • A strategic decision maker capable of solving problems and committing to a course of action which is consistent with all available facts, constraints, and probable consequences by identifying and understanding issues, relationships, challenges, and opportunities relevant to achieving a long-range goal or vision.
  • An effective communicator who conveys information and in a manner that meets audience needs; someone able to develop and maintain effective relationships with others and who relates well to people from varied backgrounds and in different situations.
  • Someone who possesses an air of confidence and creates a good first impression by professionally commanding attention and earning the trust and respect of others.
Please CLICK HERE for the full Human Resources Division Manager job description.


Education:  Possession of a Bachelor’s degree from an accredited college or university with major course work in human resource/personnel administration, public or business administration, political science, industrial psychology, psychometrics or a closely related field. 


Experience:  The equivalent of three years full-time supervisory experience managing and overseeing the activities and staff of a centralized human resources discipline with countywide responsibilities 
in one of the following areas: benefits; recruiting and classification/compensation; administrative services training; or civil service. 

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following core competencies:

Knowledge of:

  • Principles of public administration, management, organizational analysis and development. 
  • Centralized countywide human resource services including employee benefits, disability management, classification, compensation, recruitment, examination, selection, training, education and professional development functions. 
  • Principles and techniques of managing centralized countywide public human resources and administrative activities. 
  • Principles and methods of designing benefit structures and plans. 
  • Disability management principles, practices, strategies and law. 
  • Principles of classification and compensation structures and concepts. 
  • Principles and techniques of employee recruitment and selection including exam validation. 
  • Principles and methods of organizational development intervention and training including curriculum, instructional and business plan development. 
  • Principles and practices of management, supervision, and training. 
  • Federal, State and local laws, rules and guidelines relating to the hiring process and other areas of personnel-related activities. 
  • Modern office methods and procedures, including office automation. 

Ability to:

  • Communicate and listen effectively and respond in a timely, effective, positive and respectful manner. 
  • Prepare and deliver organized, clear, and concise public presentations. 
  • Identify and understand issues and problems; analyze and resolve problems from both the detailed and strategic perspectives. 
  • Use effective approaches for choosing a course of action and make decisions using sound judgment. 
  • Evaluate priorities and effectively plan, organize and prioritize work under deadlines and multiple demands. 
  • Manage centralized countywide programs through delegation and subordinate supervisors. 
  • Effectively use and apply planning, organizational, and management control. 
  • Lead by example; promote a cooperative and innovative work environment; identify a clear vision and direction, and empower and enable organization members to carry out and implement that vision. 
  • Supervises subordinate supervisory and professional staff. 
  • Demonstrate interpersonal and cultural sensitivity. 
  • Be flexible; willing and able to respond to changing circumstances and expectations. 
  • Compile, analyze and evaluate statistical data. 
  • Interpret, explain and ensure compliance with complex laws, rules, ordinances, policies and contracts. 
  • Model excellence and demonstrate high ethical standards. 
  • Work effectively and collaboratively with department staff, subordinates, stakeholders, agencies, outside government agencies and the public. 


THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) A structured panel interview which will be weighted as 100% of the candidate’s final examination score.  The oral interview may contain situational exercises.  CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.  We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency: 

Final Filing Date:  Monday, March 5, 2018 at 5:00 p.m. 
 Minimum & Best Qualifications Review Completed By: Friday, March 9, 2018 
 Combined Structured Panel Interview*: Friday, March 23, 2018 

*The combined structured panel interview/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification.

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact Robin Young at before March 5, 2018. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page. 

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. 

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.   

Robin Young,
Human Resources Consultant 
Human Resource Services, County of Alameda  

Alameda County is an Equal Opportunity Employer