Thursday, June 20, 2019

Human Resources Division Manager

Recruitment #18-0294-02


THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. A properly completed Supplemental Questionnaire must be submitted with each application.

Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted. Failure to submit the Supplemental Questionnaire will result in disqualification. Applications will only be accepted on-line




The Human Resource Services Department provides state and local mandated support services to all County agencies, departments and to some special districts regarding: merit-based examinations, position classification, salary administration, grievance resolution, disciplinary appeals, labor negotiations, unemployment insurance, employee benefits, disability case management, training and organizational development and provides departmental personnel support services. The Department further supports the Civil Service Commission and its implementation of the Civil Service Rules. We pride ourselves in delivering high quality and timely human resource services in partnership with County agencies, departments and special districts to enable our customers to reach their organizational goals. The current vacancy will oversee the Administrative Services Division.


The Alameda County Human Resource Services Department is seeking an experienced and pro-active HR professional with strong generalist skills.  Areas of responsibility of the Human Resources Division Manager for this position include: leave management, employee relations, investigations, compliance, HRMS administration, Temporary Assignment Pool services, budget and fiscal services and overseeing the development of other Human Resources (HR) staff. Prior experience in the public sector, and merit systems is desired. Key attributes for this position include strong interpersonal, organizational, and critical thinking skills, ability to productively manage or direct others, and effective collaboration with other departments and stakeholders.
The ideal candidate for the Human Resources Division Manager, Administrative Services Division position will be proficient in best practices and knowledgeable of policies and procedures related to the human resources.  They will be responsible for reviewing and improving existing HR programs, developing new programs and systems, completing special projects, monitoring the budget and supervising the day-to-day functions of the Administrative Services Division. Fiscal responsibilities include but are not limited to: making sound recommendations and providing technical assistance on budget levels for this department and programs, prioritizing administration goals; and ensuring the availability of resources that impact programs.
The effectiveness of this position will be measured by the quality and timeliness of the research, coordination, presentation, depth of knowledge and analysis of the department’s HR program and budget and by the ability to lead and supervise employees.

You will be a part of the Alameda County Human Resource Services Director's senior leadership team which is responsible for providing guidance, oversight and support to a highly skilled team of senior department human resource managers and leaders. This position will be responsible for ensuring consistency in practice within the department and across the County on issues and situations that are complex and politically sensitive. Your in-depth knowledge of HR practice and implementation will be brought to bear as you work to provide governance, guidance, strategic alignment, and to fortify and strengthen the human resources management team's collaboration.


In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated a track record of success including:


  • A highly knowledgeable Human Resources Manager who keeps up with terminology and current developments/trends and who is prepared for advancement having achieved sufficient technical knowledge and skill in the operations, programs and services of the Administrative Services Division.
  • Someone experienced in aligning Administrative Services Division performance for success, and who is able to direct and over the see resources, personnel and activities of a large, complex Human Resources Division.
  • Someone capable of identifying and understanding how external issues (e.g., economic, political, social and industry trends) impact the work of human resource services; and who is able to motivate and inspire others by providing leadership and setting a sense of purpose for the Administrative Services Division.
  • A tactical manager of change who is adept at recognizing the need for and leading, directing, and managing organizational change by actively engaging and motivating others.
  • A collaborative spirit eager to actively participate as a member of a team, and who is committed to building strategic relationships between one’s team and other areas, teams, departments, units, or organizations.
  • A strategic decision maker capable of solving complex problems and committing to a course of action which is consistent with all available facts, constraints, and probable consequences by identifying and understanding issues, relationships, challenges, and opportunities relevant to achieving a long-range goal or vision.
  • An effective communicator who conveys information and in a manner that the audience understands; someone able to develop and maintain effective relationships with others and who relates well to people from varied backgrounds and in different situations.
  • Someone who possesses an air of confidence and creates a good first impression by professionally commanding attention and earning the trust and respect of others.
Please CLICK HERE for the full Human Resources Division Manager job description.



Possession of a Bachelor’s degree from an accredited college or university with major course work in human resource/personnel administration, public or business administration, political science, industrial psychology, psychometrics or a closely related field.



The equivalent of three years full-time supervisory experience managing and overseeing the activities and staff of a centralized human resources discipline in one of the following areas: benefits; recruiting and classification/compensation; administrative services training; or, civil service with countywide responsibilities.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Principles of public administration, management, organizational analysis and development.
• Centralized countywide human resource services including employee benefits, disability management, classification, compensation, recruitment, examination, selection, training, education and professional development functions.
• Principles and techniques of managing centralized countywide public human resources and administrative activities.
• Principles and methods of designing benefit structures and plans.
• Disability management principles, practices, strategies and law.
• Principles of classification and compensation structures and concepts.
• Principles and techniques of employee recruitment and selection including exam validation.
• Principles and methods of organizational development intervention and training including curriculum, instructional and business plan development.
• Principles and practices of management, supervision, and training.
• Federal, State and local laws, rules and guidelines relating to the hiring process and other areas of personnel-related activities.
• Modern office methods and procedures, including office automation.

Ability to:

• Communicate and listen effectively and respond in a timely, effective, positive and respectful manner.
• Prepare and deliver organized, clear, and concise public presentations.
• Identify and understand issues and problems; analyze and resolve problems from both the detailed and strategic perspectives.
• Use effective approaches for choosing a course of action and make decisions using sound judgment.
• Evaluate priorities and effectively plan, organize and prioritize work under deadlines and multiple demands.
• Manage centralized countywide programs through delegation and subordinate supervisors.
• Effectively use and apply planning, organizational, and management control.
• Lead by example; promote a cooperative and innovative work environment; identify a clear vision and direction, and empower and enable organization members to carry out and implement that vision.
• Supervises subordinate supervisory and professional staff.
• Demonstrate interpersonal and cultural sensitivity.
• Be flexible; willing and able to respond to changing circumstances and expectations.
• Compile, analyze and evaluate statistical data.
• Interpret, explain and ensure compliance with complex laws, rules, ordinances, policies and contracts.
• Model excellence and demonstrate high ethical standards.
• Work effectively and collaboratively with department staff, subordinates, stakeholders, agencies, outside government agencies and the public.


1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process.
3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.


We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:


Deadline for Filing:

Monday, July 2, 2018

Review of Applications for Minimum Qualifications:

July 5, 2018

Review of Supplemental Questionnaire for Best Qualified:

July 12, 2018

Oral Examination:

July 27, 2018**

**updated 7/5/18


Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


Applicants will be informed via email with reasonable notice in advance of any examination process which will require their

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Sam Gee, Human Resources Division Manager
Human Resource Services, County of Alameda

Alameda County is an Equal Opportunity Employer