Friday, January 18, 2019

Information Systems Analyst

Recruitment #18-0419-01


THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted online.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted online. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.



Under general direction, to analyze department business system needs, and produce, maintain and update software systems to meet those needs. Information Systems Analysts are responsible for gathering requirements, defining problems and recommending solutions, writing program and database design specifications, modifying existing systems and providing production support for users and their systems. Information Systems Analysts may also prepare instructional material for department staff, act as project manager on projects; and performs related duties as required.


While the immediate vacancies for these positions are in the Health Care Services Agency, Alameda County Library,  and the Assessor's Office, the eligible list resulting from this recruitment and selection process may be utilized for other future vacancies which may arise within the next year for these and other Alameda County departments and agencies. 


In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated a track record of success in the following areas:

  • Performing data administration by creating, maintaining, and defining database structures, data and security management;
  • Proficiency in designing, developing, testing, implementing and maintaining mainframe, mid-range, micro, and client server business and process control applications;
  • Strategic problem solving skills; capable of identifying and understanding issues, problems, and opportunities; adept at comparing data from different sources to draw conclusions and choosing an appropriate course of action or solution; and skilled at resolving problems by taking action consistent with known facts, constraints, and probable consequences;
  • Excellent project management skills; able to design, implement, manage and prepare reports for ongoing projects; and coordinate the related resources, personnel and activities for successful project completion;
  • Strong technical knowledge and skill in the areas of information systems technology with the desire and drive to keep up with current developments and trends in related technology systems;
  • Possess understanding of information security, including software and hardware; identifies issues and takes initiative to resolve all security issues;
  • Successfully develops and maintains effective relationships with others; and relates well to people with diverse cultures, interpersonal styles, abilities, motivations, or backgrounds;
  • Experience with relational databases, MS SQL, PostgreSQL, MS Office suite including  MS Access,  HTML 5, DHTML, ASP, .Net, Share Point, Oracle, Citrix, Python, Java, Java scripting, visual basic, visual studios, electronic content management like Drupal word press & MS SharePoint, social media development architecture, mobile applications & development technology, TCP/IP networks, VMware virtualization technologies, windows 2008 and onward active directory is highly desirable;
  • Experience with Business Intelligence Reporting Software and Systems such as Business Objects, Yellow Fin, Tableau, r, SPSS and IBM Cognos;
  • Experience with designing and creating operational and analytical reports. Ability to use reporting requirement received from stakeholders to extract data from source systems, query for desired solution datasets and develop reports to present the results in operational form for day to day usage and analytical form for prediction of trends; and
  • Experience with Information Library systems for instance, Sierra Integrated Library System, is highly desirable (Library vacancy). 
  • Experience with Salesforce Software; designing and developing application within the Salesforce platform.
  • Experience with Electronic Health Record Software and Systems such a Epic or Cerner (Health Care vacancy).



The equivalent to graduation from an accredited four-year college or university (120 semester units or 180 quarter units) with a major in MIS, Computer Science, Computer Engineering or equivalent.

The equivalent of two years of full-time experience in planning, developing and administering complex information technology systems and applications.


The equivalent of three years of full time experience in planning, developing and administering multiple, complex information technology systems and applications.


Professional Certification as a Microsoft Certified Solution Developer, Sun Certified Java Programmer, Sun Certified Java Developer or equivalent can be substituted for one year of experience.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

Knowledge of:

• Modern computer technology used to plan, develop and administer computers and network systems.
• Information technology concepts.
• Methodologies for analyzing systems, procedures and workflow.
• Office software applications.
• Functions and capabilities of database systems.
• World Wide Web technology.
• Principles of network infrastructure.
• Software programming languages such as Visual Studio.NET, Visual C++, C#, Visual Basic, ASP.NET, VB.NET, XML, XSL, ASP, JavaScript, CSS, DHTML, Java / J2EE, JSP, Struts, Oracle, SQL server, IBM WebSphere, BEA WebLogic, Jboss. Specific programming languages may be selectively required for individual positions as needed by the recruiting departments.

Ability to:

• Function as a system(s) administrator.
• Maintain and modify existing office software applications.
• Analyze and problem solve.
• Make effective decisions.
• Plan and organize.
• Identify and correct problems with computers and related equipment.
• Analyze problems related to database design, system interactions and cross platform issues.
• Prepare and maintain documentation, records and logs.
• Communicate effectively both orally and in writing.
• Interface with users at all levels of the organization.



  1. A review of the candidates’ applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process;
  2. A review of the Supplemental Questionnaire and Training and Experience Questionnaire to determine the best qualified; only the most suitably best qualified candidates will be invited to the oral interview process;
  3. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises.


  1. Your completed application, supplemental questionnaire, and the Information Systems Analyst Training and Experience Questionnaire must be submitted by the filing deadline;
  2. Application and supplemental questionnaire must be submitted online only;
  3. Your completed Training and Experience Questionnaire must be submitted by e-mail.
  4. E-mail address:;
  5. Subject line:  YourFirstName_YourLastName_ISA in the subject line of your e-mail  (example:   Jordan_Grow_ISA).

To access the Information Systems Analyst Training and Experience Questionnaire click on the below link:


Training and Experience Questionnaire 





Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:



Deadline For Filing:

Tuesday, June 5, 2018

Review of Minimum Qualifications:

Week of June 18, 2018

Review of Supplemental Questionnaire and T & E for Best Qualified:

Week of July 9, 2018

Civil Service Panel Interviews:        

Week of July 30, 2018


Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phase of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Jordan Grow, Human Resources Analyst 
Human Resource Services Division, County of Alameda