Thursday, October 18, 2018

Library Clerk I

Recruitment #18-1103-01

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.   Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. 

Applications will only be accepted online.

DESCRIPTION

ALAMEDA COUNTY LIBRARY

 

The Alameda County Library provides library services from ten branch libraries in the cities of Albany, Dublin, Fremont, Newark and Union City and the unincorporated communities of Castro Valley and San Lorenzo. Outreach services are provided through the Bookmobile, the Literacy Program, the Senior Outreach Program, and the County Jails.

 

The County Library was established in 1910 and is governed by the Alameda County Board of Supervisors. The Alameda County Library Advisory Commission advises County Librarian, Cynthia Chadwick, and the Board of Supervisors on library services.

 

The County Library is funded primarily by local property taxes, with additional revenue from State grants and contracts with cities for additional open hours and services. The Board of Supervisors allocates a portion of a utility users and business license tax which is collected only in the unincorporated areas of the County to the Library for service to the unincorporated areas. The Alameda County Library Foundation and active Friends of the Library or Library League groups in each community support library programs and services. To learn more about the Alameda County Library, please visit their website at: http://www.aclibrary.org/

 

THE POSITION

Library Clerk I incumbents, under supervision, perform heavy public contact activities and various clerical duties including work in the County Libraries and to do related work as required.

 

Library Clerk I is the entry level classification. Incumbents work under close supervision, performing tasks on a training basis, usually associated with the journey level class of Library Clerk II. Library Clerk I positions are typically flexibly staffed, with the incumbent expected to develop the necessary skills for progression to the higher level by the completion of the training period.

 

DISTINGUISHING FEATURES

 

Positions in these classes are found in the County libraries. Incumbents perform public contact and clerical tasks under the supervision of a Lead or Supervising Clerk.

 

Library Clerks I/II are distinguished from the class of Library Page in that Library Clerks' tasks are primarily involved with public contact or with more varied and complex clerical tasks. Library Clerks I/II are distinguished from Clerk I/II in that Library Clerks are found only in the County Libraries and in that their work is primarily concerned with public contact.  

 

Library Clerk positions require physical abilities that relate to the handling of a variety of library materials.  This includes standing for the majority of your work day, walking, bending, kneeling, grasping, carrying, pushing and reaching.  Some materials may weigh up to 40 lbs.  Some areas of the various libraries have low light. The positions may include working evening and weekend shifts. The ideal candidate is willing to work at any location throughout the Alameda County Library. This includes the Albany, Castro Valley, Dublin, Fremont, Newark, San Lorenzo, and Union City locations. Additionally, the ideal candidate will be friendly, reliable, engaging, customer service oriented, and possess the following:

 

IDEAL CANDIDATE

The ideal candidate is willing to work at any location throughout the Alameda County Library. This includes the Albany, Castro Valley, Dublin, Fremont, Newark, San Lorenzo, and Union City locations. Additionally, the ideal candidate will be friendly, reliable, engaging, customer service oriented, and possess the following:

 
  • A demonstrated ability of physical stamina so to be able to carry and move library materials from one place to another.
  • A competency for negotiating.
  • A proven track record of conflict resolution.
  • A history of working successfully with others, displaying friendliness and diplomacy.
  • A background in excellent customer service skills.
  • A superior command of oral communication with experience communicating with various types of people of diverse backgrounds.

 VACANCY

There are a number of vacancies throughout the County. Library Clerk I incumbents are required to work schedules including weekend and/or evening shifts.

MINIMUM QUALIFICATIONS

Either I

The equivalent of six months of full-time experience (975 hours) as a Library Page in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority and the Consolidated Courts.

Or II

Possession of the required knowledge and abilities listed below is proof of sufficient education and experience for this class. Experience in customer service is highly desirable.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

NOTE: The level and scope of the following knowledge and abilities are related to duties listed in the “Examples of Duties” section of this specification.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Basic command of the English language.
• Numerical and alphabetical filing systems.
• Alpha-numeric keyboards.

Ability to:

• Establish and maintain cooperative relations with the public and co-workers.
• Communicate effectively with the public both in person and on the telephone.
• Work harmoniously with others.
• Learn library procedures, including check out of materials, registration of patrons, processing of materials and supplies.
• Learn to sort and shelve library materials accurately.
• Follow written and oral instructions.
• Type accurately.
• Learn to use a computer terminal to scan for checking materials in and out.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

  • A review of candidates' applications to verify possession of minimum requirements.
  • Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process which is a written examination.
  • Those candidates that pass the written examination will be invited to the final test component which is an oral interview that will be weighted as 100% of the candidate's final examination score.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

Deadline for Filing:

Monday, October 1, 2018

Review of Applications for Minimum Qualifications:

Week of October 8, 2018

Written Exam:

Week of October 29, 2018

*Oral Interviews

Week of December 10, 2018

*The combined oral examination/hiring interview, in addition to establishing an eligibility list, may serve as the final selection interview for vacancies in this classification.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN
 
Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

 

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

 

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.


Jordan Grow, Human Resources Analyst
Human Resource Services Division, County of Alameda
Jordan.grow2@acgov.org
510-208-3954
www.acgov.org/hrs



Alameda County is an Equal Opportunity Employer