Monday, August 13, 2018

Supervising Clerk I (Promotional)

Recruitment #18-1138-01

Introduction

YOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY

THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service (non-classified includes the District Attorney’s Office, the Medical Center, and the Superior Court) by Thursday, June 7, 2018.  A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. 

Applications will only be accepted on-line.

DESCRIPTION

EXISTING VACANCIES

While the immediate vacancies for these positions are within the Probation Department and the Social Services Agency, please note that the eligible list resulting from this recruitment and selection process may be utilized for other future vacancies which may arise within the next year for these and other County Departments/Agencies.

THE POSITION

The Supervising Clerk specification describes three levels of supervisory clerical classes and identifies the range of responsibility and the type of assignment which distinguishes each level within the series.

The basic function of positions in the Supervising Clerk series is to plan, assign, evaluate and supervise the work and operations of a clerical staff consisting of at least two or more full time subordinate employees; to provide training and instruction and make decisions on difficult or sensitive clerical problems; and to accomplish all related procedural and clerical duties and responsibilities in their assigned areas through subordinate employees; and to do related duties as required.

Supervising Clerk I is the first level in the supervisory clerical class series; positions in this class supervise a staff of fewer than the equivalent of 10 full time subordinates. Positions allocated to this level must meet one of the following minimum standards:

l. Directing the work of and using independent judgment in the evaluation of the performance of, the equivalent of three or more full time subordinates.

Or

2. Directing the work of and using independent judgment in the evaluation of the performance of the equivalent of two or more full time subordinates when the work site is geographically remote from the next higher level of supervision.

Or

3. When the position's immediate supervisor is located within close proximity to the position's work site, incumbent is delegated authority to hire, discipline, recommend on discharge, and resolve grievances of the equivalent of two or more full time subordinates.

THE IDEAL CANDIDATE

In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated a track record of success in the following areas:

  • Exceptional communication skills, both written and oral, and the ability to communicate effectively with diverse audiences and in a variety of contexts;
  • Effective strategies and methods to train staff;
  • Excellent interpersonal skills;
  • Lead by example;
  • Establishing work priorities and the ability to adjust as needed;
  • Foster team cohesiveness;
  • Proficiency in Microsoft Suite, such as Word, Excel, PowerPoint, and Outlook and inter/intranet; and
  • Good independent judgement and problem solving skills and abilities.

 

MINIMUM QUALIFICATIONS

Either I

The equivalent of one year of full-time experience in the class of Lead Clerk or in an equivalent or higher level class in the Alameda County classified service.

Completion of the Alameda County Management Academy “Management & Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience.

Or II

The equivalent of one year of full-time clerical experience in a lead or supervisory capacity equivalent to the County's class of Lead Clerk.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

· County policies and procedures.
· Modern office organization, practices, and equipment.
· Business correspondence and record keeping systems.
· Principles of modern office management.
· Training methods and techniques.
· Appropriate English grammar, vocabulary, spelling and punctuation.
· Word processing programs.
· Information systems and computers.

Abilities:

· Written communication.
· Oral communication.
· Decision making.
· Leadership.
· Planning and organization.
· Management control.
· Budget analysis.
· Interpersonal sensitivity.
· Flexibility.
· Adaptation to stress.
· Use various data bases.
· Understand, implement and train staff on County policies and procedures.

EXAMINATION COMPONENTS

The examination will consist of the following steps:

  1. A review of candidates' application to verify possession of minimum requirements.  Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. A pass/fail written examination. The scores of those candidates' that pass the written examination will be weighted as 40% of the candidate's final examination score.
  3. An oral interview which will be weighted as 60% of the candidate's final examination score.  The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this examination. 

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

Deadline for Filing:

5:00 p.m., Thursday, June 7, 2018 

Review of Minimum Qualifications:

by Friday, June 22, 2018

Written Examination:

Week of July 16, 2018

Oral Interviews:

Week of August 6, 2018

 updated 7/16/2018

Orals tentatively changed to

 week of August 20, 2018

 

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.   Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs.

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Leticia Diaz, Human Resources Analyst
Human Resource Services Division, County of Alameda
510-272-6469; Email: Leticia.Diaz@acgov.org
www.acgov.org/hrs

Alameda County is an Equal Opportunity Employer