Tuesday, July 7, 2020

Senior Family Support Case Manager

Recruitment #18-6708-01



The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you have previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. 



Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care Services, Public Health, Environmental Health Services, and Office of the Agency Director. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents.

Alameda County Public Health Department has worked for over 80 years to improve the health and safety of its residents and the neighborhoods they live in. Traditional public health concerns such as disease outbreaks, environmental hazards and access to health care have been joined by contemporary concerns: bioterrorism, crime, violence, and substance abuse. Each of these poses a threat to public health and wellness and calls for short and long-term solutions that lie well outside traditional public health boundaries.  For more information about our Alameda County Public Health Department, please visit the Alameda County Public Health Department Website and latest Annual Budget document found on www.acgov.org

Under general supervision, Senior Family Support Case Managers perform program-specific, evidence-based, long-term case management in the Health Care Services Agency (HCSA) case management, care coordination, home visiting and/or family support programs and work collaboratively to provide a seamless system of services and support for clients in Alameda County; act as liaisons between communities, agencies, and other resources, services and program staff; and to do related work as required.

*Program-specific, evidence-based case management is defined as intensive work with families over a period of two to three years using evidence-based models specific to the program which incumbent is assigned and target client population(s). These programs are proven to improve health and psychosocial status of clients served.

There is currently one vacancy located in the Health Families America program within the Maternal, Paternal, Child and Adolescent Health (MPCAH) unit of the Public Health Department. However, the eligible list resulting from this recruitment may be used to fill future vacancies within other program areas.

Maternal, Paternal, Child, and Adolescent Health (MPCAH) is dedicated to coordinating services for families, including teens, pregnant women, mothers, fathers, caregivers and children in Alameda County.  MPCAH enhances access to comprehensive, quality health care and focuses on early intervention and prevention services.  The goal is to reduce health disparities, protect and improve health outcomes among Alameda County families, including pregnant women, parenting women and men, and their children.

MPCAH programs work to ensure that women, children, youth, fathers, and families achieve optimal health and well-being through the provision of client-centered, culturally responsive, strengths-based services and supports, combined with community transformation efforts that aim to improve neighborhood conditions.

Healthy Families Alameda County is a voluntary home visitation program designed to promote family and child health and wellbeing through a variety of services, including child development, access to health care, and parent education. The program targets at risk pregnant women and families with newborns under 2 weeks of age. Services are provided until the child reaches 3 years. One of the two positions will be serving Spanish speaking families.

In addition to meeting the minimum qualifications below, the idea candidate will have experience conducting in home and community visits with clients, conducting outreach, administering screenings and assessments, and maintaining timely and accurate documentation related to client needs and services provided. Additionally, the ideal candidate will possess the following critical attributes:

  • Experience using a collaborative process to assess, recommend, plan for and provide comprehensive case management in clients’ homes or in the community.
  • Exceptional written and verbal communication skills, and the ability to communicate effectively with diverse audiences and in a variety of contexts.
  • Eagerness to understand client needs – actively seeking information to understand client circumstances, problems, expectations, and needs and verifying understanding.
  • An understanding of the impact internal and external issues (e.g., economic, political, social trends) have on the work of the organization.
  • Ability to work effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations or backgrounds.
  • Ability to build and maintain professional, constructive and collaborative relationships with diverse communities, organizations, and local public and private service providers.
  • Ability to generate relevant options for addressing problems/opportunities and achieving desired outcomes.
  • Ability to effectively manage conflict; taking positive action to resolve conflict in a way that addresses the issue, dissipates the conflict, and maintains the relationship.
  • Experience interacting with clients and peers in a way that gives them confidence your intentions and those of the organization.
  • Professional Integrity - displaying and promoting high standards of ethical conduct and behaviors consistent with agency and governmental standards.
  • Ability to remain self-reflective and open to suggestions and ideas.
  • Knowledge of, and familiarity with, Windows based computer programs and electronic case management systems.



Possession of a Bachelor’s degree and three (3) years performing case management duties for clients with complicated medical and social risk factors in a health care or social services setting.

NOTE: The Civil Service Commission may modify the above minimum qualification in the announcements of an examination.


The most suitably qualified candidates will possess the following competencies:


• Targeted Case Management Reporting (TCM)
• Assessment skills, including facility with validated screening tools.
• Extensive knowledge of community and governmental services and resources
• Interest in working with multi-stressed and multicultural families and the communities in which they live.
• Experience observing clients, recording information, conducting client interviews, implementing service plans
• Knowledge of Ten Essential Public Health Services
• Problem-solving techniques, handling crisis intervention matters, and using proper decision making skills
• A strong desire to help others and the ability to establish trusting relationships
• Effective communication and interpersonal skills including reflective practice
• A sense of responsibility and the ability to manage time effectively.
• Knowledge of and experience with interviewing techniques and methods including motivational Interviewing.
• Understanding of basic social needs, attitudes and behavioral patterns; the principles of counseling and health education, health promotion, disease prevention, and preventive health care.
• Knowledge of community structures and dynamics and method of group facilitation.
• Outreach experience and knowledge of, program development, implementation and evaluation. • Public Health funding mechanisms and compliance
• Knowledge of computer database operation and basic data entry skills.

Ability to:

• Provide interventions to clients beyond supportive counseling and health education.
• Chart all client interactions succinctly and within the charging guidelines provided by the evidence-based model.
• Establish and maintain effective working relationships with clients, their families, professionals, para-professional and support staff in the department, outside agencies, schools and with the general public in a variety of ethnic and cultural communities.
• Communicate clearly and effectively, both orally and in writing with linguistic and cultural proficiency.
• Follow prescribed procedures and policies.
• Obtain and maintain accurate case information in electronic database format.
• Understand and accept differences in attitudes toward health problems resulting from medical, cultural, socioeconomic and other factors Analyze client activities and integrate appropriate program activities/services.
• Understand the connections between social conditions (income/community economics, transportation, education, housing, incarceration) and individual and community health
• Use knowledge to assist clients in accessing resources that address barriers.
• Establish trust with families in order to obtain accurate personal, sensitive and confidential data from clients across ethnic and cultural lines.
• Research, prepare and deliver preventive health presentations.
• Recognize the contributions of diverse opinions and perspectives
• Incorporate ethical standards of practice into all interactions with individuals, organizations and communities
• Leverage assets and resources for improving the health of a community
• Communicate information to influence behavior and improve health


The examination will consist of the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.

Deadline for Filing:

5:00 p.m., Friday, November 15, 2019

Review of Minimum Qualifications:


Review of Supplemental Questionnaire for Best Qualified:


Oral Interviews*:


*In addition to establishing an eligible list, the oral interview may serve as the final selection interview for the immediate vacancy.

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs.


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.



All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.  

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Leticia Diaz, Human Resources Analyst
Human Resource Services, County of Alameda

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.