Thursday, December 13, 2018

Supervising Appeals Officer (Promotional)

Recruitment #18-6739-01

Introduction

YOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY

 

THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.  Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service (non-classified includes the District Attorney's Office, the Medical Center, and the Superior Court) by Tuesday, August 28, 2018.

A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Applications will only be accepted on-line.

DESCRIPTION

THE AGENCY

The Alameda County Social Services Agency (SSA) is comprised of 2,200 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration.

The Agency assists approximately 11.3 percent of Alameda County's residents. Benefits programs contribute over $278 million to the local economy through cash assistance and CalFresh (formerly known as Food Stamps). Every month, more than 52,000 people receive CalWORKs (assistance for families with children), CalFresh and General Assistance. Every month health insurance is made available to more than 78,000 people through the Medi-Cal program. More than 11,000 frail, elderly and disabled individuals receive in-home care, adult protection and support managing their affairs monthly and 16,000 seniors will receive services through the Area Agency on Aging throughout the year. 3,700 children are in foster care. More than 1,600 reports of child abuse or neglect are filed with SSA each month. Emergency shelter is made available to 415 people nightly.

 

THE POSITION

Under direction, to supervise a unit of Appeals Officers engaged in researching, preparing, and presenting the Social Services Agency’s case in the State Department of Social Service fair hearing appeals; and to do related work as required.

 

THE IDEAL CANDIDATE

The ideal candidate for this position will possess the following:

 

Ability to make sound decisions that take into account objectives, risks, implications, and agency and governmental regulations.

Have remarkable organizational skills, including the ability to prioritize tasks and accomplish multiple projects simultaneously; readily readjusts priorities to respond aptly to pressing and changing demands.

Excellent ability to provide timely guidance and feedback to lead and develop staff with knowledge/skills needed for accomplishing work.

Exceptional communication skills both orally and in writing, and the ability to communicate effectively with diverse audiences.

Use a variety of approaches to manage and resolve concerns, disagreement, and conflict.

MINIMUM QUALIFICATIONS

Either I

Experience:

The equivalent of two years full-time experience as an Appeals Officer in the Alameda County Social Services Agency Welfare Fraud Division.

Or II

Education:

Possession of a bachelor's degree in Social Science from an accredited college or university.

And

Experience:

The equivalent of three years of full-time experience representing a recognized public service agency in fair hearing appeals by welfare recipients; or similar experience which involved administrative, legal, or quasi-legal research and analysis, writing reports, opinions, recommendations or similar instruction; and presentation of arguments before a hearing officer.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Current Federal, State, and local rules and regulations.
• Appeals procedures and policies common to public assistance agencies.
• Provisions of the California Welfare and Institutions Code, the Social Security Act, and other pertinent legislation in the field of public welfare, and the principles of supervision and training.

Abilities:

• Planning, organizing and directing the work of others.
• Establishing and maintaining cooperative working relationships with others.
• Readily reading and understanding material delivered in written and verbal form.
• Compiling statistical reports.
• Writing in a clear and logical manner.
• Negotiating diplomatically.

EXAMINATION COMPONENTS

THE EXAMINATION:

The examination will consist of the following steps:

Review for Minimum Qualifications: Wednesday, September 12, 2018

If you do meet the minimum qualifications, you will be notified via email. You must fill out the application and supplemental questionnaire completely. Not filling out any part of either the application or the supplemental questionnaire will disqualify you from the examination. Resumes submitted in place of complete applications will not be accepted.

Panel Interview Examination (Weighted as 100% of the final examination score): Week of October 1, 2018

If the candidate is successful in the written exam portion of the examination, the candidate will then be invited to participate in a panel interview where they will be asked about past job experiences relating to the core competencies that successful incumbents of the job possess. The candidates who pass this portion of the exam will then be scored and put into rank order. The panel interview examination may also serve as the hiring interview at the discretion of the hiring authority. The dates listed above are tentative and subject to change based on the needs of the department.

Candidates must attain a qualifying rating on each portion of this recruitment.

We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.

The following dates are tentative and subject to change based on the needs of the Agency.

TENTATIVE SELECTION PLAN

Deadline for Filing

5:00 pm, Tuesday, August 28, 2018

Review of Minimum Qualifications

by Wednesday, September 12, 2018

Panel Interviews

Week of October 1, 2018

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs.

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Ione Bell, Human Resources Analyst II

Ione.bell@acgov.org

County of Alameda Human Resource Services

510-272-6456

ALAMEDA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER.