Wednesday, December 11, 2019

Chief Deputy of Operations, General Services Agency

Recruitment #19-0195-01


THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted. Applications will only be accepted on-line.


Alameda County is located on the east side of the San Francisco Bay Area. Referred to as the “East Bay,” the region has been the fastest growing group of communities in the San Francisco Bay Area for more than two decades. Alameda County is popular because of its desirable location, incredible diversity, ideal climate, and broad economic base plus its range of available housing and business opportunities. Alameda County is one of the most culturally and ethnically diverse regions in the country, offering a rich array of amenities including the Oakland Museum, Chabot Space and Science Center, Oakland East Bay Symphony, and the Livermore and Tri-Valley Wine Country. The University of California, Berkeley and California State University, East Bay are two of several distinguished academic institutions located in the County.

Alameda County has a population approaching 1.6 million residents, making it the second largest county in the Bay Area and the seventh largest in the State. The County encompasses 14 cities, as well as six unincorporated communities and rural areas that span a total of 738 square miles. The County operates under a charter form of government and is governed by a five-member Board of Supervisors. The Board is responsible for setting policy, overseeing all County operations, approving the organization’s annual budget, and representing the County in a number of areas, including special districts and regional agencies. The Board-appointed County Administrator leads a team of department heads who work collaboratively to carry out County programs and initiatives. Alameda County employs over 9,000 employees working in 21 different agencies and departments and has an annual budget of nearly $2.7 billion. The County provides a full spectrum of services including general government and internal services, health care, social services, public works, criminal justice, and other public safety services.

Alameda County General Services Agency (GSA) provides a host of centralized services including building maintenance, procurement and contract administration, capital project management, real property and portfolio management, sustainability services, energy management, environmental and hazardous materials management, transportation services, and other countywide support services. We are proud of the many accomplishments we continue to achieve together. Recently, we completed the construction of the East County Hall of Justice, as well as the construction, licensing, and occupancy of the Acute Care Tower at Highland Hospital to serve 100,000 Alameda County citizens most in need. Furthermore, the County has a clear vision for how to make Alameda County one of the best places in the country to live, work, and do business. Sustainability is an integral part of that vision. GSA received Sustainable Purchasing Leadership Council’s awards for Green Building Design and for the Green & Healthy Events and Meetings Program. In addition, GSA was awarded the 2016 Electric Vehicle Merit Award from 100 Best Fleets and was recognized as 100 Best Fleets in North America for the 8th year in a row. GSA Operations has a budget of $463,713,632 (346 FTEs) and consists of the following divisions and programs:

Building Maintenance Department (BMD): Provides maintenance and janitorial services for County-owned and leased facilities, including offices, courts, detention facilities, veterans’ buildings, clinic buildings, parking structures, storage, and training facilities.
Capital Programs: Delivers environmental and energy programs, design, construction and project management that is efficient, creative, and valuable to our clients. Capital Programs implements new and existing building projects for County agencies and is responsible for all capital improvements including Americans with Disabilities Act (ADA) upgrades, maintenance, and tenant improvements for County buildings.
Logistics Services: Responsible for the management and administration of the County's fleet of automotive equipment, refueling stations, messenger service, parking facilities, and the Property and Salvage department.
Medical Facilities Development: Oversees medical capital project planning, development, design, and construction of hospital and related health care facilities.
Portfolio Management: Responsible for long-range planning regarding County real property assets. Activities include assisting County departments in assessing their space requirements and furniture needs, reviewing, planning, and analyzing project costs, and assisting in the implementation of projects.

Under general direction, plans, organizes, coordinates and directs the operations of the General Services Agency (GSA); acts as the Director, GSA in his/her absence when assigned; and performs related assignments as required.

For additional information about the job classification and key responsibilities, click here.

Alameda County General Services Agency is seeking a strong, innovative, and strategic leader to participate in strategic planning and assist in the development, implementation, and evaluation of GSA’s goals, initiatives, and policies. The candidate must be comfortable working in a highly political environment and is expected to have strong political acumen and sensitivity. Additionally, the ideal candidate should embody the following characteristics, experience, and qualifications:

• Provide direction to the Operations Division with an engaged, team based leadership style
• Develop, evaluate, and implement operational business plans while monitoring key performance indicators
• Maximize services and efficiencies of operational programs
• Develop, implement, and evaluate policies, procedures, systems, and programs, especially to ensure code compliance
• Able to effectively lead change management
• Set and achieve organizational goals
• Strong project management skills, including a track record of keeping projects on schedule and within budget
• Have a proactive and solutions oriented approach
• Interact effectively with all levels of the organization and work with a diverse population
• Communicate clearly and concisely with credibility and confidence, both written and oral
• Able to identify and resolve complex and sensitive issues with diplomacy and tact



Possession of a bachelor’s degree in business administration, public administration, or related field from an accredited college or university.



The equivalent of eight (8) years of recent full-time increasingly responsible administrative, managerial, and fiscal/budgetary experience in operations, including planning, evaluation and implementation of building and general support services operations or capital programs. Five (5) years must include supervisory experience of professional staff.

Desired education and experience:

• A master’s degree in business administration, public administration, or related field from an accredited college or university is highly desirable.
• Experience in the public sector is desirable.

The following certification(s) are desirable:

• Current certification as a Registered Professional Engineer in the State of California in either Civil, Electrical or Mechanical Engineering; or
• Current certification as a Registered Architect in the State of California; or
• Certification as a Registered Environmental Assessor in the State of California.


Possession of a valid California Motor Vehicle Operator's license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Principles and practices of public administration.
• Principles and practices of organizational and project management.
• Strategic planning.
• Negotiation strategies and techniques, including but not limited to construction and real estate contracts and public/private project labor agreements.
• Evaluation methodologies, management and data analysis.
• Budgetary practices and techniques.
• Contract compliance, negotiation, and administration.
• Management principles and practices, including strategic work planning, employee supervision, and resource allocation.
• Building systems and management practices.
• Building safety and security practices.
• Applicable building codes, standards, and regulations.
• California public contract code.
• Effective public relations and governmental policies.
• Applicable federal, state, and local regulations.

Ability to:

• Demonstrate vision, leadership, and strong managerial skills.
• Analyze and evaluate administrative services.
• Plan, organize, and direct administrative services.
• Collaborate and problem solve sensitive issues.
• Communicate effectively orally and in writing.
• Make clear and effective presentations.
• Make sound recommendations and decisions.
• Establish and maintain effective working relationships in a highly political environment.
• Analyze and develop budgets.
• Negotiate.
• Remain flexible and adapt to change.


1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 
2) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. 


We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,


Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:


Deadline for Filing:

Tuesday, September 3, 2019, at 5:00 PM

Review of Applications for Minimum Qualifications:

Monday, September 9, 2019

Oral Examination:

Week of September 30, 2019



Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.


For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.


Elaine Lemi | Human Resources Analyst
Human Resource Services, County of Alameda
(510) 272-6434 |


Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.