Thursday, June 4, 2020

Human Resource Support Supervisor (Promotional)

Recruitment #19-0277-01





Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service (non-classified includes the District Attorney’s Office, the Medical Center, and the Superior Court) by May 20, 2019. A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.


Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.





Department Mission: Deliver high quality and timely human resource services in partnership with County agencies, departments and special districts to enable our customers to reach their organizational goals.


Vision: To be the employer of choice and a great place to work.


Values: In a spirit of partnership, HRS strives for: Excellence in everything we do; Responsiveness to our customers and their needs; Fairness in our policies and practices; Innovation in developing and implementing new programs; Diversity in recognizing everyone’s unique contribution; Development of every employee’s full potential; Anticipate and meet the changing needs of employees and candidates to ensure the recruitment and retention of a talented and committed workforce. Support the County’s organizational culture that values customer service, performance excellence, diversity, and fiscal stewardship. Redesign and transform the recruitment function for improved customer service and satisfaction. Champion workforce planning and development to ensure that employees have every opportunity to assume leadership positions as baby boomers retire. Improve the efficiency and effectiveness of services through the increased use of technology.




Under general direction to supervise, plan and direct the activities of a group of subordinates engaged in professional, paraprofessional and/or technical work relating to planning and coordinating program and administrative services, developing and implementing program and administrative goals and ensuring compliance with Department/Agency policies and procedures, payroll and performing related duties as required.  This position supervises professional, technical and support staff in both line and staff service areas which provide support functions to a large human resources department within a Department/Agency. Incumbents report to either a Human Resources Manager or Senior Department Personnel Officer. This class is distinguished from other supervisory clerical and administrative classifications by its responsibility for complex and specialized department or agency-wide Human Resources procedures requiring the development, interpretation and application of County Charter, MOU, Payroll, Civil Service Rules and policy requirements relating to the human resources management activities of the department or agency.



In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated a track record of success in the following areas:

  • A computer savvy individual with proven experience working with automated applicant tracking systems and databases and the ability to set up systems to collect and analyze data;
  • An effective communicator who clearly conveys information and ideas both orally and in writing; Interact well with others by relating to people from varied backgrounds and in different situations;
  • A collaborative team member who is able to work with a variety of stakeholders to identify; opportunities and take action to build and maintain key relationships to help achieve business goals;
  • A strong supervisor with team building skills who develops and implement strategies that optimize individual and team performance;
  • An adaptable and flexible professional who consistently maintains effectiveness when experiencing changes in work processes and procedures, work assignments, and personnel;
  • Someone who demonstrates both initiative and a strong attention to detail, who can identify opportunities and issues, and proactively act and follow-through to obtain results;
  • A planner, who organizes and manages the work of a team, ensure that work is completed efficiently;
  • A customer focused professional who effectively meets customer needs and applies a customer centered approach; and
  • A problem solver who demonstrates strong skills in strategically and creatively exercising good judgment when making effective decisions, and formulating and articulating action plans proactively and collaboratively.


- Either I

The equivalent of three years of full-time experience as a Human Resources Assistant I or II or in an equivalent or higher level class in the Alameda County classified service performing duties related to Human Resources. (Non-classified includes District Attorney’s Office and Hospital Authority.)

Completion of the Alameda County Management Academy “Management & Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience.

- Or II

The equivalent of four years of progressively responsible full-time clerical and/or paraprofessional administrative or program support experience working with human resources policies, procedures and practices in a human resources operation of a large organization, which would have enabled the applicant to acquire the abilities and knowledge listed below, which at least one year included responsible supervisory experience. Substitution: A Bachelor’s degree in Business Administration/Management, Public Administration, or Human Resources Management will substitute for two years of the required experience. 

NOTE: Previous supervisory experience and experience working with automated applicant tracking systems is desirable.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Principles and practices of employee supervision and training.
• Principles and practices of public administration and management.
• Principles and practices of the specific program areas to which assigned.
• Principles and practices of contract development, negotiation and monitoring.
• Principles, practices and techniques of administrative and programmatic research and analysis.
• Functions of County government and applicable governing principles, MOU, Civil Service Rules.
• Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines related to the program area.

Ability to:

• Plan, assign, supervise, review and evaluate the work of others.
• Train staff in work procedures and provide technical and administrative support
• Administer and coordinate human resources management programs and services; coordinate individual and group efforts.
• Foresee and analyze operational and/or administrative problems, consider alternatives and recommend sound solutions.
• Develop, monitor and analyze budgets and program performance.
• Supervise administrative and programmatic research and analysis.
• Analyze, interpret and apply various regulations and requirements.
• Organize, manage and monitor cases and maintain accurate files, records and statistics; write and interpret reports.
• Analyze information and situations and use sound independent judgment to make decisions and determine appropriate courses of action.
• Deal tactfully and effectively with a diverse workforce
• Establish and maintain effective and cooperative working relationships with those contacted in the course of the work.
• Communicate effectively orally and in writing with people of diverse backgrounds and cultures.


The examination will consist of the following steps:

  1. A review of the applicant's applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. An oral interview which will be weighted as 100% of the candidates’ final examination score. The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this recruitment.



Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:



Deadline for Filing:

5:00 p.m., Monday, May 20, 2019

Review of Minimum Qualifications:

Wednesday, May 21, 2019

Tuesday, May 28, 2019*

Oral Interviews:

June 3, 2019


*Updated May 28, 2019 (mah) 

If designated as a combined oral examination/hiring interview, in addition to establishing an eligibility list, the oral interviews may serve as the final selection interview for vacancies in this classification.


Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.   Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.


For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about recruitments for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.


NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.


Anna Montoya, Human Resources Analyst III

Human Resource Services, County of Alameda

(510)272-6459 or email




Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.