Program Systems Coordinator

The Alameda County Social Services Agency (SSA) is comprised of 2,200 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. To learn more about the Alameda County Social Services Agency, please visit the website at https://www.alamedasocialservices.org/.

THE POSITION

Under direction, incumbents of the class of Program Systems Coordinator act as liaison between end-users in their department and the Social Services Information Division and other information systems providers participating in the evaluation, planning, organization, design, modification and implementation of existing and new information systems by ensuring that program regulations are implemented and procedures are developed and meet functional requirements for end-users; and perform other duties as required.

THE IDEAL CANDIDATE
In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated a track record of success in the following areas:

·         Ability to evaluate various systems and effectively represent information system users in the design of systems for automated applications.

·         Demonstrated expertise as a self-directed problem-solver with high standards for quality and a strong commitment to customer service.

·         Exceptional communication skills, both written and oral, and the ability to communicate effectively with staff who are not familiar with data processing.

·         Strong ability to identify and understand complex problems and concepts, gather and analyze information, make decisions and exercise good judgment based on available data, design solutions to problems, and formulate and articulate action plans.

·         Ability to maintain effectiveness even when experiencing changes in work responsibilities, priorities and deadlines and takes prompt action to accomplish objectives; champion policy/practice changes instituted by upper management as well as a willingness to identify issues and address them proactively and collaboratively.

·         Exceptional organizational skills, including the ability to independently prioritize tasks and not only work on multiple projects simultaneously, but also be able to provide status updates on projects at a moment’s notice.

Education:

The equivalent to graduation from an accredited four-year college or university (180 quarter units or 120 semester units) with a major in social science, business or public administration, computer science or a related field.

(Experience as outlined below may be substituted for the education requirement on a year-for-year basis.)

AND EITHER I

Experience:

The equivalent of one year full-time experience in the classification of Supervising Eligibility Technician in the Alameda County classified service (non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts).

OR II

Experience:

The equivalent of three years of full-time experience in the direct delivery of services to clients or the oversight of such services in the program area assigned in a Social Services organization, one year of which must have included participation in planning, implementation or overseeing the utilization of automated information systems necessary for such programs.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Applicable program federal, state and local program laws, rules and regulations.
• Principles, practices, funding sources and administrative requirements in the program area to which assigned.
• Principles and methods used in the analysis and development of data processing computer systems and procedures relating to assigned program area.
• Principles and practices of program planning and evaluation.
• Practices and techniques of programmatic analysis and report preparation.
• Modern office practices.
• Computer technology.
• Data Processing concepts.

Ability to:

• Analyze administrative and management problems, reach practical conclusions and put effective changes into practice.
• Effectively represent information system users in the design of systems for automated applications.
• Communicate with departmental personnel not familiar with data processing and translate their needs into systems requirements.
• Communicate departmental information systems needs to information systems providers.
• Evaluate the efficacy of newly developed automated systems.
• Train new users and answer questions.
• Communicate orally and in writing.
• Plan and organize.
• Interpersonal sensitivity.

THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process. 3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. 

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. 

We reserve the right to make changes to the announced examination components.

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:

TENTATIVE SELECTION PLAN

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 11 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Employee Mortgage Loan Program
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.
Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.
NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Ione Bell,  Human Resources Analyst II
Human Resource Services, County of Alameda
510-272-6456