Thursday, June 4, 2020

Senior Program Systems Coordinator

Recruitment #19-0304-01


THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.


Applications will only be accepted on-line.


Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted.  Failure to submit the Supplemental Questionnaire will result in disqualification.




Under direction, incumbents of the class of Senior Program Systems Coordinator supervise a unit of Program Systems Coordinators responsible for acting as liaison between end-users in their department and the Application Production Services and Support unit and providers participating in the evaluation, planning, organization, design, modification and implementation of existing and new information systems to ensure that program regulations are implemented and procedures are developed and meet functional requirements for end-users; and performing other duties as required. 



The Ideal Candidate

In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated a track record of success in the following areas:

·         Ability to evaluate various systems and effectively represent information system users in the design of systems for automated applications.

·         Demonstrated expertise as a self-directed problem-solver with high standards for quality and a strong commitment to customer service.

·         Exceptional communication skills, both written and oral, and the ability to communicate effectively with staff who are not familiar with data processing

·         Strong ability to identify and understand complex problems and concepts, to gathering and analyzing information, make decisions and exercise good judgment based on available data, design solutions to problems, and formulate and articulate action plans.

·         Ability to maintain effectiveness even when experiencing changes in work responsibilities, priorities and deadlines and takes prompt action to accomplish objectives; champions policy/practice changes.

·         Exceptional organizational skills, including the ability to independently prioritize tasks and not only work on multiple projects simultaneously, but also be able to provide status updates on projects at a moment’s notice.

·         Ability to provide guidance and identify issues and address them proactively and collaboratively.


Either I

The equivalent of two years of full-time experience as a Program Systems Coordinator or equivalent class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)


The equivalent of eight years of full-time experience in a Social Service organization with responsibility in program planning and/or evaluation or program administrative activities, two years of which must have included supervisory or lead responsibility for defining, planning and implementing automated information systems for such programs.

Possession of a Bachelor's Degree from an accredited college or university in an appropriate major or field of study; or a Master's Degree in an appropriate field of study may be substituted for four or five years of the required experience, respectively, but may not be substituted for the required two years of lead/supervisory experience.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Applicable program federal, state and local program laws, rules and regulations.
• Principles, practices, funding sources and administrative requirements in the program area to which assigned.
• Principles and methods used in the analysis and development of data processing computer systems and procedures relating to assigned program area.
• Principles and practices of supervision.
• Principles and practices of program planning and evaluation.
• Practices and techniques of programmatic analysis and report preparation.
• Project management principles and analytical methods for studying problems, developing alternatives and recommendations.
• Modern office practices.
• Computer technology.
• Data Processing concepts.


• Plan, organize and manage program systems planning and implementation.
• Evaluate both existing systems and proposals.
• Effectively represent information system users in the design of systems for automated applications.
• Communicate with departmental personnel not familiar with data processing and translate their needs into systems requirements.
• Communicate departmental information systems needs to information systems providers.
• Evaluate the efficacy of newly developed automated systems.
• Represent the department and the County in meetings and make effective presentations to diverse groups.
• Supervise and coordinate the work of assigned staff.
• Management control.
• Planning and Organization.
• Decision-Making.
• Monitor status of projects.
• Train new users and answer questions.
• Written and oral communications.
• Flexibility.
• Interpersonal sensitivity.


The examination will consist of the following steps:

  1. A review of candidates' application to verify possession of minimum requirements.  Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. A review of the supplemental questionnaire to determine the best qualified.
  3. An oral interview which will be weighted as 100% of the candidates' final examination score.  The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this recruitment.  WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:


Deadline for Filing:

Friday, May 17, 2019, at 5:00 PM

Review of Applications for Minimum Qualifications:

by June 3, 2019

Supplemental Questionnaire Review for Best Qualified

by July 1, 2019

Oral Interviews

Week of July 22, 2019



Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.



For more information regarding our Reasonable Accommodation procedures, please visit our website:  


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Ione Bell, Human Resources Analyst II
Human Resource Services Division, County of Alameda