Friday, September 18, 2020

Information Systems Coordinator

Recruitment #19-0423-01


THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.


Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires will only be accepted online.



Alameda County is the seventh most populous county in California and is characterized by its rich diversity and culture as one of the most ethnically diverse regions in the Bay Area and the nation. It is home to over 1.6 million people living in 14 incorporated cities as well as six unincorporated communities and rural areas throughout the 821 square miles of the County. The County enjoys a varied geography ranging from urban marinas to rolling open spaces to hillside lakes and streams.



Under direction, incumbents in the class of Information Systems Coordinator are information technology specialists that serve as liaison between agency/departmental business or client operations and other information technology specialists in the evaluation, planning, organization, design, modification, and implementation of information systems, for the purpose of ensuring that those systems meet the functional needs of the department; that operational program requirements are accounted for in system design; and that procedures for system use are understood and followed by departmental staff. Incumbents may perform other, related duties as required.


There are immediate full-time vacancies for this position currently located within the Health Care Services Agency. While there are immediate vacancies for these positions, the eligible list resulting from this recruitment and selection process may be utilized for other future vacancies which may arise within the next year for these and other Alameda County departments and agencies.  


In addition to meeting the minimum qualifications stated below, the ideal candidate will have demonstrated a track record of success in the following areas:

  • A collaborative spirit eager to actively participate as a member of an information technology team contributing successfully to the completion of technology goals and objectives aligned with the mission, vision and values of the hiring agency.
  • An excellent communicator who clearly conveys information and ideas verbally and in writing to individuals or groups in a manner that meets audience needs and helps them understand and retain the message; develops and maintains effective relationships with others; and relates well to people with diverse cultures, interpersonal styles, abilities, motivations, or backgrounds.
  • A strategic problem solver capable of identifying and understanding issues, problems, and opportunities; adept at comparing data from different sources to draw conclusions and choosing an appropriate course of action or solution; and skilled at resolving problems by taking action consistent with known facts, constraints and probable consequences.
  • Well organized and able to establish an appropriate course of action for self and others by planning and organizing work to ensure it is completed efficiently to achieve goals while maximizing resources wisely.
  • A skilled project manager able to design, implement, manage and prepare reports for ongoing projects; and coordinate the related resources, personnel and activities for successful project completion.
  • A leader with business acumen able to identify and understand how external issues (i.e.: economic, political, social and health care trends) impact the work of public service agencies; and provides leadership to engage and motivate others towards common technology, program and/or service goals.
  • Strong technical knowledge and skill in the areas of information systems technology with the desire and drive to keep up with current developments and trends in related technology systems.
  • Experience in public agency application or reporting systems is highly desired.



The equivalent of one year full-time experience in the class of Information Systems Analyst, which included at least one year experience planning, implementing, or overseeing the utilization of automated information systems in support of operational activities in the Alameda County classified service.

Completion of the Alameda County Management Academy “Management & Supervision Certificate Program” may substitute for six (6) months of the required qualifying experience.


The equivalent of one year full-time, professional level experience in a position that would provide knowledge of the program or operational area associated with the specialty designation of the Information Systems Coordinator position to be filled. (Experience may have been obtained concurrently with the performance of work as an Information Systems Analyst.)


The equivalent to graduation from an accredited four year college or university (120 semester units or 180 quarter units) with a major in MIS, Computer Science, Computer Engineering or equivalent.

The equivalent of three years full-time experience in planning, developing and administering multiple, complex information technology systems and applications, which included at least two years experience planning, implementing or overseeing the utilization of automated information systems in support of operational activities. (Additional experience in this area may be substituted for the education requirement on a year for year basis.)


The equivalent of two years of full-time, professional level experience in a position that would provide knowledge of the program or operational area associated with the specialty designation of the Information Systems Coordinator position to be filled. (Experience in the latter may have been obtained concurrently with experience in the former.)

NOTE: The Civil Service Commission may modify the above minimum qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Information systems technology and concepts.
• Principles and methods used to research, analyze, test, implement and evaluate information technology systems.
• Principles and methods used in the analysis and development of procedures and manuals related to the use of information systems. Principles, practices, policies, procedures, rules and regulations applicable to the operational area associated with the specialty designation of the position.
• Principles and practices of program planning and evaluation.
• Practices and techniques of programmatic analysis and report preparation.
• General office practices.

Ability to:

• Analyze administrative and management problems; reach and implement practical conclusions.
• Evaluate the efficacy of newly developed information systems.
• Communicate effectively, orally and in writing.
• Communicate departmental information systems needs to information systems providers and represent information system users in the design of systems.
• Communicate technical information in non-technical terms to departmental personnel not familiar with information systems and translate their needs into system requirements.
• Train new system users and answer user questions.
• Plan and organize activities, tasks and workload.
• Maintain effective working relationships with agency/departmental staff, representatives of other agencies/departments, service providers and others.


  1. A review of candidates' applications to verify possession of minimum requirements.  Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. A review of the supplemental questionnaire to determine the best qualified candidates. Those candidates deemed to be best qualified will then move to the next phase of the examination.
  3. An oral interview which will be weighted as 100% of the candidates' final examination score.  The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this recruitment. 


Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:


Deadline for Filing:

Tuesday, September 22, 2020

Review of Minimum Qualifications:

by September 30, 2020

Review of Supplemental Questionnaire for Best Qualified:

by October 26, 2020


Oral Interviews:

Week of November 9, 2020


Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.   Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.



All notices related to County recruitments for which you have applied will be sent/delivered via email. Notices will be sent from  Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment.


Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.


NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions, please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.


Angelica Cuevas, HR Analyst

Human Resource Services, County of Alameda

(510) 271-5154 or email 



Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.