Tuesday, June 25, 2019

Disability Programs Supervisor


Recruitment #19-0468-01




Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service (non-classified includes the District Attorney’s Office, the Medical Center, and the Superior Court) by May 9, 2019. A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.


Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Departmental by 5:00 p.m. on the Last Day for Filing.




Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,080 full-time employees and operates on an annual budget of $2.39 billion. Oakland, the County seat, is California's eighth largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities.


Department Mission: Deliver high quality and timely human resource services in partnership with County agencies, departments and special districts to enable our customers to reach their organizational goals.

Vision: To be the employer of choice and a great place to work.

Values: In a spirit of partnership, HRS strives for: Excellence in everything we do; Responsiveness to our customers and their needs; Fairness in our policies and practices; Innovation in developing and implementing new programs; Diversity in recognizing everyone’s unique contribution; Development of every employee’s full potential; Anticipate and meet the changing needs of employees and candidates to ensure the recruitment and retention of a talented and committed workforce. Support the County’s organizational culture that values customer service, performance excellence, diversity, and fiscal stewardship. Redesign and transform the recruitment function for improved customer service and satisfaction. Champion workforce planning and development to ensure that employees have every opportunity to assume leadership positions as baby boomers retire. Improve the efficiency and effectiveness of services through the increased use of technology.

The Disability Programs Division is a comprehensive and countywide centralized disability management program, which provides professional consultation and technical support to County agencies and departments. In the development and administration of the County's disability management programs, we collaborate with stakeholders to develop strategies to overcome identified barriers. We continue to increase awareness and understanding of federal and state disability laws, family and medical leave provisions, and other applicable statutes, through the design and implementation of countywide disability management training.

In partnership with County Agencies and Departments, we are committed to integrate employees with disabilities and medical conditions into a highly productive workforce environment.


Under general direction, supervises Disability Programs Division staff; directs the day-to-day activities of the case management teams; provides consultation, technical assistance, management advice and support to Disability Programs Division staff and Alameda County agencies/departments pursuant to County policies and procedures, State and Federal disability laws and leave provisions, and other applicable statutes; and perform other related work as required.


In addition to meeting the minimum qualifications stated below, the ideal candidate will possess experience providing disability case management and professional and technical consultation, assistance and support on disability related matters pursuant to state and federal disability laws and leaves. These disability laws and leaves include the federal Family and Medical Leave Act (FMLA), California Family Rights Act (CFRA), and Pregnancy Disability Leave (PDL), the Americans with Disabilities Act (ADA), California’s Fair Employment and Housing Act (FEHA), and Workers’ Compensation and possess the following competencies:

§ Exceptional oral and written communication skills.

§ A sound technical understanding of various disability related laws and leaves such as FMLA, CFRA and PDL, ADA, FEHA and Workers' Compensation.

§ Strong disability case management skills and the ability to identify high-risk cases and collaborate and coordinate with others in addressing such cases.

§ Strong analytical skills and the ability to provide comprehensive consultation and appropriate recommendations.

§ Strong organizational skill with the ability to value and manage work groups by inspiring, advising and delegating to facilitate goal accomplishment and track, monitor and evaluate performance to ensure success.

§ Political savvy and skills necessary for identifying, navigating and successfully interacting within the dynamics of the organization while maintaining confidentiality.

§ Strong collaboration skill and be a consensus builder, adept in identifying opportunities and taking action to build strategic relationships to help achieve department goals.

§ Experience writing policies, procedures and analyzing and preparing statistical reports.

§ The ability to respond quickly in a changing environment and provide quality solutions to programmatic and organizational problems.

§ A practiced problem solver with good judgment capable of thinking logically, taking initiative and reacting calmly under pressure in order to arrive at sound conclusions, make well supported decisions and take appropriate action.

§ A strong coordinator with exceptional organizational skills and a demonstrated ability to plan and organize work for self and others in order to ensure that work is completed efficiently and in a timely manner.

§ Someone capable of making a positive impact on others by exuding an air of confidence, creating good first impressions, professionally commanding attention, and earning professional trust and respect of others.



- Experience:

The equivalent of two years of full-time experience as a Disability Programs Case Manager, or Departmental Human Resources Officer in the Alameda County classified service. Experience involving disability case management, administration of family and medical leaves and reasonable accommodation and the use of the knowledge and abilities described in this specification is highly desirable.


- Education:

Possession of a Bachelor’s degree in a relevant field from an accredited college or university.


- Experience:

The equivalent of four years recent, full-time experience in professional level personnel work involving disability case management, administration of family and medical leaves and reasonable accommodations, and the use of the knowledge and abilities described in this specification. Supervisory experience is highly desirable.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• State and Federal disability laws, and leave provisions, and regulations.
• County policies and procedures, Administrative Code, CS Rules, Personnel Procedures, Memoranda Of Understandings (MOU’s), and personnel administration.
• EEO concepts and guidelines for compliance related to employee/applicant disabilities.
• Principles and practices of management, leadership, supervision, and training.
• Public sector human resource practices and principles including but not limited to employment selection, position classification and compensation.
• Effective techniques of interpersonal relations, negotiation, strategies, conflict resolution and problem solving.
• Statistical methods used to analyze data.
• Human resource management systems’ applications, and other commonly used software applications.

Ability to:

• Analyze, problem solve, and make sound judgments and appropriate recommendations.
• Demonstrate interpersonal sensitivity.
• Establish effective working relationships and conferring at all levels.
• Negotiate and strategize.
• Plan and organize.
• Effectively communicate orally and in writing.
• Problem solve, analyze, and make sound judgments and appropriate recommendations.
• Assist with developing and conducting training in related areas of disability management and reasonable accommodation.
• Provide effective and efficient leadership, direction, and supervision to staff, including basic coaching and team building skills.
• Make presentations to individuals and groups.
• Read, interpret and apply laws, rules, regulations, standards, and procedures.
• Use applicable State and Federal provisions, as well as Charter and Civil Service Rules and Regulations.


The examination will consist of the following steps:

1. A review of candidates' application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2. A review of the supplemental questionnaire to identify the best qualified candidates. Those candidates who have been identified as best qualified will move on to the next step in the examination process.

3. An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment.


Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs

Selection Plan

Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:


Deadline For Filing

May 9, 2019

Review of Minimum Qualifications:

May 31, 2019

Screening for Best Qualified:

June 21, 2019

Civil Service Panel Interviews:

Week of July 8, 2019



Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues.


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about recruitments for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box
alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.


Monique Hill, Personnel Services Manager

Human Resource Services, County of Alameda

(510) 208-4841 or email Monique.hill@acgov.org




Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.