Recruitment #19-1132-01
Date Opened | 5/20/2019 5:00:00 PM |
---|---|
Filing Deadline | 6/14/2019 5:00:00 PM |
Salary | $24.05 - $28.46/hour; $46,897.50 - $55,497.00/year |
Employment Type |
Permanent Full-Time Employment
|
HR Analyst | Ione Bell |
Department | Social Services Agency |
Work Location |
Hayward
Oakland |
THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.
Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.
QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRIGNA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BI WEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency.
THE AGENCY
The Alameda County Social Services Agency (SSA) is comprised of 2,200 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. To learn more about the Alameda County Social Services Agency, please visit the website at https://www.alamedasocialservices.org/.
THE POSITION
Eligibility Support Clerks are often the first point of contact for those residents of Alameda County applying for or receiving cash aid, Medi-Cal or CalFresh benefits from the Social Services Agency. Eligibility Support Clerks job responsibilities include reviewing applications, responding to questions and/or referring applicants or recipients of Social Services Agency benefits programs to appropriate resources. All Eligibility Support Clerks are required to maintain a professional and courteous manner, work effectively and accurately with minimum supervision and constant deadlines.
THE IDEAL CANDIDATE
The ideal candidate for the position of Eligibility Support Clerk must have excellent customer service skills and is familiar working face-to-face or over the phone with individuals who may be in crisis situations. The candidate is an effective communicator; quickly grasps new concepts and is able to disseminate information accurately and quickly to Social Services applicants and recipients. The candidate is competent using computers and working within a window’s based environment; is able to maintain quality work performance while under pressure or opposition. Lastly, the candidate will have a collaborative working style and demonstrated ability to work well with culturally and socio-economic diverse individuals.
TENTATIVE SELECTION PLAN
Deadline for Filing: |
Friday, June 14, 2019 |
Review for Minimum Qualifications: |
Friday, July 12, 2019 |
Written Examination: |
Week of July 22, 2019 |
Performance Examination: |
Week of August 12, 2019 |
Panel Interviews: |
Week of August 26, 2019 |
Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:
For your Health & Well-Being
For your Financial Future
For your Work/Life Balance
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.
All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and alamedacountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.
Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.
NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.
Ione Bell, Human Resources Analyst II
Human Resource Services Division, County of Alameda
510-272-6456
Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.