Human Resources Officer II, Zone 7

Recruitment #19-4909-01


THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.   Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  

Supplemental Questionnaire:  A properly completed Supplemental Questionnaire must be submitted with each application.  Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Failure to submit the Supplemental Questionnaire will result in disqualification.

Applications will only be accepted on-line.


Zone 7 provides treated drinking water to four major water retailers serving around 220,000 residents and businesses. The retailers are: the City of Pleasanton; the City of Livermore; California Water Service Company - Livermore; and Dublin San Ramon Services District, which provides water service to Dublin and the Dougherty Valley area of San Ramon.


To learn more about Zone 7 Water Agency, visit the website at:



Under general supervision, performs complex and varied technical, professional, and confidential work required to administer human resources programs, including recruitment, job analysis and classification, compensation, training and development, and employee and labor relations; performs research and analysis; provides consulting services to Agency departments/sections related to all aspects of human resources programs and activities; performs related work as required. 

Human Resources Officer II: This is the full-journey level class in the Human Resources Officer Series. Positions at this level are distinguished from the Human Resources Officer I level by the performance of the full range of duties as assigned, working independently, and exercising judgement and initiative.  Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Positions in the Human Resources Officer, Zone 7 class series are flexibly staffed and positions at the II level are normally filled by advancement from the I level after two years of full time service, gaining the knowledge, skill, and experience after demonstrating the ability to perform the work of the higher-level class.



In addition to the minimum qualifications and knowledge and skills listed below, ideal candidates for these positions will have track records of successfully assisting, developing and maintaining a program of human resources management and administration including, recruitment/staffing, workforce planning, training and development, examination development and administration, employee selection, position classification, performance evaluations, affirmative action, disciplinary and grievance procedures and employee relations; and they perform other related duties as needed. In addition to meeting the minimum qualifications stated below, Human Resources Officer II, Zone 7 will possess the following critical attributes:     

  • A technically knowledgeable human resources practitioner who applies knowledge of Federal, State, local and/or private sector Human Resources laws, rules and regulations and who understands human resources programmatic terminology, procedures and practices, and who demonstrates continued exposure to current trends and developments in the field;
  • A sound decision maker with the ability to identify and understand complex problems and concepts, apply logical thinking and quantitative methods of gathering and analyzing information and exercise good judgment based on available data, design solutions to problems, formulate and articulate action plans proactively and collaboratively;
  • A politically astute team member, possessing the skills necessary for identifying, navigating and successfully interacting within the dynamics of local government while maintaining sensitivity to the competing needs of a wide variety of stakeholders; someone who aligns the organization’s vision and values by inspiring, advising and facilitating goal accomplishment;
  • A resourceful advisor who seeks to understand problems and provide accurate and timely guidance to employees, contractors, managers, supervisors, and others seeking information about human resource related activities;      
  • A professional who is a detail oriented strategic thinker, who seeks, collects, and synthesizes information from a variety of sources to make recommendation;  someone who develops collaborative relationships in an effort to facilitate and accomplish work goals who is adept in identifying opportunities and taking action to build strategic relationships to help achieve agency goals;
  • An individual who is able to respond quickly in a changing environment and provide quality solutions to solve problems;
  • A strong communicator, both orally and in writing, who clearly conveys information and ideas to a variety of individuals or groups; an individual who effectively presents and receives information and concepts and who actively listens to ensure understanding;     
  • An effective planner who organizes work activities, manages several tasks at once, and ensures that the work is completed efficiently;  
  • A problem solver, who identifies problems and uses logic, judgment, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goals or outcomes; and   
  • Someone who demonstrates a collaborative, eager spirit to actively participate as a member of a team.




Possession of a Bachelor’s degree from an accredited college or university in human resources management, business administration, public administration, or a closely related field.




Two (2) years of full time professional level experience involving the management of the full range of duties of human resources activities for the organization, including one or more of these areas, position classification, salary administration, recruitment, preparation, validation and administration of examinations.  Or two (2) years of experience equivalent to Human Resources Officer I at the Agency.



The equivalent of four (4) years full time professional level human resources experience that provides a combination of the following experience: human resources administration, labor relations, interpreting labor agreements, handling of employee grievances and disciplinary actions, classification studies, compensation studies, or participation in the selection of employees for a variety of occupational classes.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:

Strategic Management
  • Management functions, i.e., Planning, Organizing, Directing and Controlling.
  • Organizational analysis and development and leadership competencies.
  • HR policies, programs, and services with Diversity embedded. 
Recruitment and Staffing
  • Public personnel administration including job analysis and position classification, conducting audits, wage and salary administration, recruitment and personnel selection, employer-employee relations, and training.
  • Federal, State and local laws, rules and guidelines relating to the hiring process and other areas of personnel related activities including Equal Employment Opportunity, the Americans with Disabilities Act, the Family and Medical Leave Act. 
  • Internal workforce assessment techniques & employment policies, practices, and procedures. 
  • Successful recruiting strategies to attract diverse and high caliber candidates. 
Training and Development 
  • Performance Management and Appraisal methods. 
  • Techniques to assess training program effectiveness, including use of applicable metrics. 
Employee and Labor Relations 
  • Labor relations laws, practices, and trends. 
  • Progressive discipline. 
  • Grievance resolution. 
  • Consultative and coaching skills with managers. 
  • Investigative and interview techniques. 
Health and Safety 
  • Enforcing procedures, of workplace safety, health and security. 
  • Federal, State and Local workplace health, safety, security & privacy laws & regulations. 
  • Awareness of potential violent behavior and workplace violence conditions. 

Ability to: 


  • Demonstrate commitment to the agency's mission, credo, and goals. 
  • Use interpersonal skills to communicate effectively. 
  • Create employee programs that will demonstrate to the community the organization's commitment to Diversity. 
  • Conducts complex research projects on a wide variety of human resource topics, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
  • Prepare clear and concise reports correspondences, policies, procedures, and other written materials.
  • Interpret, explain, and ensure compliance with Agency policies and procedures, complex laws, codes, regulations and ordinances. 
  • Effectively represent the department and the Agency in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations.  
  • Maintain confidentiality of sensitive personal information of applicants, employees, former employees, and other matters affective employee relations.  
  • Maintain accurate files and records.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • Operate modern office equipment including computer equipment and specialized software application programs.
  • Use tact, initiative, prudence, and independent judgement within general policy and legal guidelines in politically sensitive situations.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.  



1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process;

2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process;

3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.




We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.

Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:



Deadline For Filing:

Tuesday, February  19, 2019

Friday, March 8, 2019

Review of Minimum Qualifications:


Review of Supplemental Questionnaire for Best Qualified: 


Civil Service Panel Interviews:        


 * Updated 2/19/2019 (mah)



Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statues.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.  Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues.


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.


Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.


NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox.  If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.


Monique Hill, Personnel Services Manager

Human Resource Services, County of Alameda

(510) 208-4841 or email



Alameda County is an Equal Opportunity Employer