Friday, August 14, 2020

Emergency Medical Services Coordinator

Recruitment #19-5786-01


THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.

Applications will only be accepted on-line




Alameda County Emergency Medical Services (EMS) ensures the delivery of high-quality 911 prehospital medical care to a population of more than 1.6 million persons, and is a leader in innovation and research in the California EMS Community.

The Ideal Candidate: Under the direction of the EMS Deputy Director and Supervising EMS Coordinator, the ideal candidate for the EMS Coordinator will have a proven background in the coordination and monitoring of prehospital and hospital emergency medical care and transportation services, preferably within a governmental EMS agency. The successful candidate will have strong leadership, team work and facilitation skills, and be able to communicate effectively, both orally and in writing. In addition, the candidate will be able to:


  • Ensure compliance with Federal and State codes, statutes and regulations, as well as County protocols, guidelines and contracts for the operation of emergency providers of prehospital emergency medical care, trauma and other specialty services.
  • Oversee the 911 emergency medical services provided by dispatch, first responder, prehospital, hospital, specialty centers, including the local trauma system.
  • Have an in-depth understanding of the roles and inter-relationships of the organizations that make up EMS systems, particularly those structured like the Alameda County EMS system.
  • Establish and maintain positive working relationships with EMS system constituents, County staff and the public.

The Position

Positions in this classification oversee the medical services provided by dispatch, police, first responder, prehospital, hospital and trauma systems. Specific assignments, and the range of duties performed within that assignment, vary depending on the type of experience and licensure. Some assignments require an RN or EMT-P license.

Please CLICK HERE for the full job description.




The equivalent of three (3) years of full-time, progressively responsible experience performing duties that include program design, planning, implementation and/or evaluation in a health care organization focused on the provision of emergency medical services.


Possession of a current, valid license as a Registered Nurse in the State of California.
Possession of a current, valid license as an EMT-paramedic in the State of California.
Possession of a current, valid license as a Physician's Assistant in the state of California.
Possession of a valid California Driver's license is required.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:
  • Emergency Medical Services (EMS) provider levels of service.
  • Specialty health/medical care services and facility capabilities.
  • Standards of clinical care related to EMS.
  • Emergency Medical Services protocols and practices.
  • Federal, State and local EMS capabilities.
  • Leadership principles.
  • Principles, practices and methods of health/medical systems operations.
  • Principles, practices and methods of quality improvement.
  • Principles, practices and methods of program design.
  • Medical terminology.
  • Principles, practices and methods of education.
  • Development and implementation of training programs.
  • Education review and quality improvement.
  • Data collection and analysis.
Ability to:
  • Work on an on-call or 24/7 basis as needed.
  • Know and implement Federal, State and County codes, statutes, ordinances and regulations related to emergency medical services.
  • Provide leadership while establishing and maintaining positive working relationships with the public, various agencies and other County employees.
  • Communicate clearly and effectively, both orally and in writing.
  • Strategically plan for pre-planned and no-notice system needs.
  • Facilitate multi-discipline meetings to include public agencies, private entities and the public.
  • Apply strategic principles to Emergency Medical Services.


The examination will consist of the following steps:

  1. A review of candidates' application to verify possession of minimum requirements.  Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. A review of the supplemental questionnaire to determine the best qualified.
  3. An oral interview which will be weighted as 100% of the candidates' final examination score.  The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this recruitment. 


Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:


Deadline for Filing:

5:00 p.m., Monday, December 16, 2019

Review of Minimum Qualifications:

by Monday, December 30, 2019

Review of Supplemental Questionnaire for Best Qualified:

by Friday, January 17, 2020

Oral Interviews*:

Week of February 3, 2020

*If designated as a combined oral examination/hiring interview, in addition to establishing an eligibility list, the oral interviews may serve as the final selection interview for vacancies in this classification.

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.   Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,



Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Leticia Diaz, Human Resources Analyst
Human Resource Services Division, County of Alameda
510-272-6469; Email:

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.