Wednesday, December 11, 2019

Divisional Operations Services Manager, Social Services Agency

Recruitment #19-6125-01


THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.


The Divisional Operations Manager will assist in the day to day administrative operations and support of the Workforce and Benefits Administration Department of the Social Services Agency. The incumbent will plan, organize, provide guidance and technical assistance to subordinate staff, and direct multiple programs in the department's Program Planning and Support units, assist with department organizational planning, department facilities maintenance, department personnel management, departmental training and development, serve as the department labor liaison and perform other related work as required.


The class of Divisional Operations Service Manager, Social Services Agency, is a single-position management level class that reports directly to the Assistant Agency Director, SSA in the Workforce and Benefits Administration Department.  This position is responsible for all administrative aspects of the Workforce and Benefits Administration Department, including the supervision and oversight of the development of department-wide program planning and support; development of policies and procedures; department personnel management, including monitoring completion of performance evaluations; monitoring the training of department staff and assisting with setting goals and objectives.  This class is distinguished from the Assistant Agency Director, Social Services Agency, in that the Assistant Agency Director functions at the second highest operational level within the Social Services Agency and incumbents are responsible for providing coordination of programs, personnel, internal management, and administration of the department to which assigned.  The Divisional Operations Service Manager, Social Services Agency is distinguished from the class of Division Director, Social Services, in that the latter class has overall policy and program development and management of integrated Division-wide program activities

The Ideal Candidate

The ideal candidate for this position will possess the following:

·          Strategic and creative administrator who can forecast program needs of a variety of service areas and collaborate with organization leaders to develop and manage resources.

·         Strategic planner with a sound understanding of designing, developing and implementing programmatic modifications based on legislative changes.

·          Politically astute leader, possessing the skills necessary for identifying, navigating and successfully interacting within the dynamics of the organization while maintaining sensitivity to the competing needs of the wide variety of internal and external stakeholders.

·         Individual with a track record of providing high quality services management based upon a strong understanding of programmatic elements within Social Service areas with a focus on leveraging state and federal resources.

·         Visionary and passionate administrator with a sound understanding of Social Services programs and the needs of our clients and our community.

·          Sound decision maker with the ability to identify and understand complex problems and concepts, apply logical thinking and quantitative methods of gathering and analyzing information and exercise good judgment based on available data, design solutions to problems, formulate and articulate action plans proactively and collaboratively.

·          Strong leader who aligns the organization’s vision and values and manages work groups by inspiring, advising and delegating subordinates, facilitating goal accomplishments and tracking and evaluating performance to ensure success and inspires, supports, monitors and acknowledges front line staff.

·         Team builder who develops effective teams at the senior manager and supervisor levels.

·         Great communicator and listener, quick and clear thinker, calm under pressure.

·         Conveys respect – Uses language and behavior that consistently reflect and enhance the dignity of diverse customers, partners, and employees; takes actions that show consideration for cultural concerns and expectations; continually examines own biases and behaviors to avoid stereotypical responses.


Either I
The equivalent of three years of full-time experience in the classification of Senior Management Analyst, Supervising Program Specialist, or equivalent professional level supervisory classification in the Social Services or Healthcare Services agency within Alameda County classified service.

Possession of a bachelor's degree from an accredited college or university in Public Administration, Business Administration, Social Welfare or closely related field of study.

The equivalent of two years of full-time, increasingly responsible administrative experience in the public welfare agency with direct responsibility for major program operations and in which one year must have included supervision of professional level staff.

Possession of a Master's degree in public administration or business administration may be substituted for one year of the required experience, in either pattern above.

NOTE:  The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:
  • Federal, State and local laws, codes and regulations relating to social service programs.  Principles, methods and techniques of administration, including the organization and management of the Social Services Agency's programs and departments.
  • Principles of supervision, training and performance evaluation.
  • Current principles, best practices and trends in a service delivery system and Quality Assurance (QA)/Quality Improvement (QI).
  • Evaluation methodologies, management and data analysis.
  • Principles and practices of personnel administration, including leadership, coaching, evaluation, development, and counseling and the appropriate labor relations processes.
  • Community resource development and professional social work practices.
  • Principles and practices of client and public relations.
  • Psychological, socioeconomic and cultural factors which may affect client and family functioning.
  • Automated system capabilities and applications.
  • Strategic planning.
Ability to:
  • Demonstrate vision, leadership and strong managerial skills.  Identify operational problems, investigate and evaluate alternatives and implement effective solutions.
  • Integrate a variety of activities and services to achieve program goals, objectives, and priorities.
  • Analyze the effectiveness of policies, procedures, operations and interventions; modify as needed to meet/improve programmatic objectives.
  • Exercise interpersonal sensitivity, political astuteness and group interaction skills to establish and maintain effective working relationships.
  • Facilitate and ensure effective communication orally and in writing with attention to linguistic preferences and cultural proficiency.
  • Strategically use one's own influence and demonstrate political astuteness in moving forward the mission of the organization.
  • Collaborate with other agencies, departments, government entities and local communities to achieve division and organizational goals while leveraging financial and other resources.
  • Exhibit flexibility and adapt to frequent changes in standards, regulations and requirements.
  • Prepare clear, accurate, and effective reports, correspondence, policies, informational brochures and other written materials.
  • Incorporate departmental core values and ethical standards of practice into all interactions with individuals, organizations, and communities.



1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process.

3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.


We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness, and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:



Deadline for Filing:

Tuesday, August 27, 2019


Review of Applications for Minimum Qualifications:

Wednesday, August 28, 2019


Screening for Best Qualified:

 Week of September 16, 2019


Oral Examination*:

Week of September 30, 2019


*If designated as a combined oral examination/hiring interview, in addition to establishing an eligibility list, the oral interviews may serve as the final selection interview for vacancies in this classification.

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,


IB;jf 04/26/2018
CSC Date: 08/29/2018


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Employee Mortgage Loan Program
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received, or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Ione Bell, Human Resources Analyst
Human Resource Services, County of Alameda
(510) 272-6456

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.