Saturday, September 26, 2020

Collection Supervisor II

Recruitment #20-1430-01


THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification.



The Treasurer serves as the depository for all funds belonging to the County, school districts, and other special districts within the county. Operating primarily under Government Code, the Treasurer receives, deposits, and manages investments for nearly $7 billion generated from taxes, fees, grants, and bond proceeds annually. 

Under the Treasurer’s leadership, the Investments and Cash Management Division actively manages an Investment Pool of cash reserves for all County agencies, school districts and special districts. With approximately $6 billion in assets, the Investment Pool is invested in fixed income securities that are legally permitted by California Government Code and also meet the criteria of the Alameda County Treasury's Investment Policy.

 The primary objectives of the Investment Pool are:

1.     Safeguard Principal

2.     Maintain liquidity to meet cash flow requirements

3.     Achieve a reasonable rate of return consistent with these objectives

The Treasurer issues a monthly investment report with details on characteristics on the pool including total assets under management, current holdings in the pool, and the rate of return.

To learn more about the Treasurer Tax-Collector agency, please CLICK HERE .


Under general direction, to plan, organize and direct the work of one or more units within the Central Collections Division of the Auditor-Controller Agency or the Treasurer-Tax Collector’s Department; to train collectors and/or related support staff in the more complex aspects of enforced collections and business license insurance, enforcement and canvassing; to supervise, directly or through subordinates, collectors and/or related support staff; and to perform other duties as assigned.


Collection Supervisor II's are responsible for the planning, organization and supervision (directly or through subordinates) of one or more of the major functional units of the Auditor Agency Central Collections Division or the Treasurer-Tax Collector's Department. They also review and approve performance evaluations and other personnel actions initiated by Collection Supervisor I's. Incumbents act as liaison to other County departments on matters relating to collections, as well as coordinate with County legal staff and the courts on matters relating to enforced collections.

Please CLICK HERE to see the full job description for Collection Supervisor II.


Either I

The equivalent of one-year full-time experience as a Collection Supervisor I in the Alameda County classified service.



The equivalent of five years' full-time experience in collection work, including court and supervisory experience.


NOTE:  The Civil Service Commission may modify the above Minimum Qualification in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies: 

Knowledge of:

  • State and Federal laws and regulations on collection and collection enforcement.
  • Court procedures for civil cases; internal and other departments' collection accounting systems.
  • Basic collection techniques and methods.
  • Departmental collection policies and procedures.
  • County's policies on enforced collections.
  • Basic supervisory practices.
  • General knowledge of data processing technology, principles and systems' development.
  • Accounting principles.
  • The California Revenue and Taxation Code pertaining to Unsecured Property Taxes.
  • Understanding and implementation of the Revenue and Taxation Code, the Business License Ordinance, UUT Ordinance, Hotel/TOT Ordinance and Cannabis Ordinance.

Ability to:

  • Communicate effectively orally and in writing.
  • Make effective decisions.
  • Analyze and problem solve.
  • Management Control.
  • Take leadership.
  • Demonstrate interpersonal sensitivity.
  • Demonstrate flexibility.
  • Adapt to stress.



  1. A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. An ORAL EXAMINATION, weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.



Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.


For more information on the Civil Service Selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:


Deadline for Filing:

Monday, February 24, 2020


Review of Applications for Minimum Qualifications:



Oral Examination:





Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website:


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received, or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Debra Robinson-Harris, Human Resources Analyst III
Human Resource Services, County of Alameda
(510) 272-6437

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.