Senior Technical Services Director (Promotional)

YOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY FOR THIS RECRUITMENT.

This is a new promotional recruitment. The creation of this list will terminate all previous lists for this job. This list may be cancelled at any time without notice to candidates.

APPLICATIONS FOR THIS RECRUITMENT WILL BE ACCEPTED ONLINE ONLY.

The eligible list resulting from this examination will cancel any existing lists for this recruitment and may last approximately one year, but can be extended. Current employment and completion by (March 8, 2020), of the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service (non-classified includes the District Attorney’s Office, the Medical Center, and the Superior Court) is required for participation in this promotional examination.  A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.

THE INFORMATION TECHNOLOGY DEPARTMENT

The Information Technology Department (ITD) is the central technology support for the County’s agencies and departments who serve our communities. Our more than 1.5 million residents and countless customers around the world depend on the services the County provides. ITD powers those services in ways that our tech savvy constituents have come to expect; giving them access to services when and where they need them. We are a team of technology professionals and evangelists with a wide-range of technological skills and diverse experiences. We provide great customer service and high quality products.   We are passionate about our work and we are proud of the numerous awards we have won. We are very excited about the cultural change in our department. We are transforming the perceptions of government technology and redefining ourselves. We are “staying ahead of the wave” by fostering innovation, pushing the envelope, and taking risks. We have embraced the entrepreneurial spirit of our start-up neighbors in Silicon Valley. We are more than just technologists though. We are also passionate about our communities. We are volunteers, food drive donors, activists, and humanitarians who love the communities we work and live in. To learn more about the department please CLICK HERE.

THE POSITION

Under general direction, to plan, direct and manage the activities of one or a combination of the major functions of the Information Technology Department (ITD).  The Senior Technical Services Director is responsible for overseeing the successful delivery of all services under their assigned section(s) from kickoff to closeout, including determining scope details and monitoring the progress to ensure it conforms to customer expectations and contractual agreements. Incumbents are also responsible for the supervision and performance evaluation of staff; coordination of subordinate activities with other senior managers in the department, ensuring the consistency of goals, policies, technical and administrative procedures and management direction; and performs other related work as required.

IDEAL CANDIDATE

History of providing outstanding customer service by partnering with a variety of business clients to understand business strategy and ensure technology solutions are prioritized and aligned with the business need.  Proven track record of implementing technology solutions that require ingenuity, innovation, and the application of new technology and platforms.  This role requires the ability to move easily between infrastructure and applications projects and operations.

For a detailed listing of the duties and essential competency requirements for this position, please CLICK HERE.

EITHER I  

Experience:  

The equivalent of two (2) years in the class of Technical Services Director or Infrastructure Services Manager in the Alameda County service.    

OR II  

Experience:  

The equivalent of seven (7) years of recent full-time, increasingly responsible experience in technology services including at least four (4) years of supervisory experience, two (2) years of which must have been as a senior manager of a large professional staff of engineers and analysts in a large technology environment.    

NOTE:    The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Principles and techniques of supervision, personnel management, and administration.
• Best practices for delivering excellent customer service and account management.
• Principles of technology project management.
• Principles of planning and control as applied to a large enterprise installation.
• Budgeting methods for estimating revenue and expenditures; relationship of budgeting to policy making.
• Principles of application development, network management, data center and cloud operations, software development lifecycle and methods for cost effective evaluation of projects.
• Data organization and access methods.
• Estimating methods for equipment costs, production costs and systems benefits.
• Relationships of policies and procedures to staff productivity and morale.
• Standard practices for systems development and documentation.
• Methods of workload management and data driven decision making for operational efficiencies.
• Developments and trends in technology.  

Ability to: 

• Plan, organize, direct and lead staff including management and technical personnel.
• Build strong positive working relationships with internal and external partners, staff, and management.
• Utilize data to make sound business decisions.
• Formulate application and infrastructure strategy to meet departmental goals, develop schedules, work plans and cost controls. 
• Direct, coordinate, and evaluate the work of staff for maximum productivity. 
• Motivate the staff and create a high performance team.
• Assess workload based on measurable data of sections and activities; reassign staff and evaluate and modify work assignments as necessary.
• Communicate complex technical concepts, problem solutions and project progress and needs in a timely and understandable fashion to non-technical policy-makers in the County. 
• Identify and analyze problems; draw logical conclusions, develop effective courses of action. 
• Analyze the impacts of technology solutions to end users and understand their needs. 
• Apply principles of cost benefit analysis and cost effectiveness to project and operational activities. 
• Gather and analyze data, draw sound conclusions, prepare clear, concise written reports, and make effective verbal presentations.

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process.

3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components. 

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.

TENTATIVE SELECTION PLAN    

 We Reserve the Right to Make Changes to the Announced Recruitment & Selection Plan  

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being Medical

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 1 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1st United Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

**Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Sandy Kim, Human Resources Analyst
Human Resource Services, County of Alameda
Sandy.Kim@acgov.org
(510) 272-6470
www.acgov.org/hrs

DISASTER SERVICE WORKER
All Alameda County employees are designated Disaster Service Workers through state and local law.  Employment with the County requires the affirmation of a loyalty oath to this effect.  Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.