Wednesday, April 21, 2021

Manager,Computer Operations

Recruitment #20-1833-01

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing.

 Applications and Supplemental Questionnaires will only be accepted on-line.

 

DESCRIPTION

THE INFORMATION TECHNOLOGY DEPARTMENT

The Information Technology Department (ITD) is the central technology support for the County’s agencies and departments who serve our communities. Our more than 1.5 million residents and countless customers around the world depend on the services the County provides. ITD powers those services in ways that our tech savvy constituents have come to expect; giving them access to services when and where they need them. We are a team of technology professionals and evangelists with a wide-range of technological skills and diverse experiences. We provide great customer service and high quality products.   We are passionate about our work and we are proud of the numerous awards we have won. We are very excited about the cultural change in our department. We are transforming the perceptions of government technology and redefining ourselves. We are “staying ahead of the wave” by fostering innovation, pushing the envelope, and taking risks. We have embraced the entrepreneurial spirit of our start-up neighbors in Silicon Valley. We are more than just technologists though. We are also passionate about our communities. We are volunteers, food drive donors, activists, and humanitarians who love the communities we work and live in. To learn more about the department please CLICK HERE.


THE POSITION
A Computer Operations Manager manages a large county-wide data center environment that is available 24 hours per day, seven days per week.  Manages a complicated multi-vendor environment, including IBM, Microsoft, Dell, Cisco, and others.  Responsible for managing the County incident response process and identifying and implementing changes that impact the data center.  Prepares, plans, designs, and coordinates the implementation of major projects and equipment.  The nature of the job may require being on-site at any time of day, on any day of the year.  A major portion of the job also requires the management and implementation of change while at the same time maintaining near 100% availability for all users.  All problems must be tracked and resolved in a timely manner.  This role may oversee facilities and warehouse operations for the Information Technology Department.


IDEAL CANDIDATE
In addition to meeting the minimum qualifications the ideal candidate will demonstrate excellent technical knowledge and skills, planning and organizing, developing staff, decision making, and leadership disposition.  They will have experience managing and improving data center operations. They will also be willing to work on a grave shift that includes weekends and holidays as needed.

For a detailed listing of the duties and essential competency requirements for this position, please CLICK HERE.

MINIMUM QUALIFICATIONS

Either I
Experience:
The equivalent of two years in the class of Computer Operations Supervisor in the Alameda County classified service.

Or II
Experience:
The equivalent of six years of recent, paid, full-time, increasingly responsible experience in computer operations work with at least four years being in the supervision of computer operators, including at least two years managing a multi-shift, multi-vendor data processing environment.

License Requirement:
Possession of a valid California Motor Vehicle Operator's License.


NOTE:  The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. 

KNOWLEDGE AND SKILLS

NOTE: The most suitably qualified candidates will possess the following competencies:


Knowledge of:
  • Principles and techniques of modern data center operations, including principles of automated operations, teleprocessing, and batch processing.
  • Knowledge of computer system control software such as IBM MVS, JCL, D-Series, CICS.
  • Knowledge of modern data center environmental requirements, including electrical, air conditioning, fire suppression and power management.
  • Must keep current on developments and trends in the industry.
  • Principles and techniques on planning and coordinating the implementation of major projects of hardware and software.
  • Skills for employee motivation and development.
  • Facilities management for office and warehouse environments.
Ability to:
  • Communicate effectively verbally and in writing.
  • Make decisions.
  • Analyze and problem solve.
  • Plan and organize.
  • Perform budget analysis.
  • Exercise management control.
  • Exercise leadership.
  • Have interpersonal sensitivity.
  • Be flexible.
  • Adapt to stress.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2) A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process.

3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components. 

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.

 

TENTATIVE SELECTION PLAN    

Deadline for Filing

5:00 P.M. Monday, April 19, 2021

Review of Minimum Qualifications:

May 3, 2021

Review of Supplemental Questionnaire for Best Qualified:

May 25, 2021

Oral Examination:

Week of June 7, 2021

 

 

 

 

 We Reserve the Right to Make Changes to the Announced Recruitment & Selection Plan   

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.


Sandy Kim, Human Resources Analyst

Human Resource Services, County of Alameda
Sandy.Kim@acgov.org
(510) 272-6470
www.acgov.org/hrs

 

DISASTER SERVICE WORKER
All Alameda County employees are designated Disaster Service Workers through state and local law.  Employment with the County requires the affirmation of a loyalty oath to this effect.  Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.