Office of Peer Support Services
Recruitment #20-5097-01
Date Opened | 1/17/2023 12:00:00 AM |
---|---|
Filing Deadline | 2/15/2023 5:00:00 PM |
Salary | $31.99 - $38.82/hour; $66,539.20 - $80,745.60/year |
Employment Type |
Permanent Full-Time Employment
|
HR Analyst | Nicole Lewis-Bolton |
Department | Alameda County Health |
Work Location |
Oakland
|
THIS IS A NEW ASSEMBLED EXAMINATION.
The eligible list resulting from this examination will cancel any existing list
and may last approximately one year but can be extended.
Applications must be in the possession of the Human Resource Services
Department by 5:00 p.m. on the Last Day for Filing. Applications
will only be accepted on-line.
Supplemental
Questionnaire: A properly
completed Supplemental Questionnaire must be submitted with each
application. Applications and Supplemental Questionnaires must be in the
possession of the Human Resource Services Department by 5:00 p.m. on the Last
Day for Filing. Failure to submit the Supplemental Questionnaire will
result in disqualification.
Qualified
bilingual persons who speak English and are also fluent in: Spanish, Chinese,
Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari,
Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to
apply. There is an additional biweekly compensation for persons in positions
designated bilingual. Qualified candidates
may be tested to demonstrate language proficiency.
THE
COUNTY
Alameda County, located on the east side of San Francisco Bay, is
California's seventh-largest county. The County employs 9,700 full-time
employees and operates on an annual budget of $3.4 billion. Oakland, the
County seat, is California's eighth largest city. One and a half million
people call Alameda County home and live in a variety of incorporated cities,
unincorporated communities and rural areas. As a major urban county,
Alameda provides a full range of services to its citizens. The County is
a blend of culturally and ethnically diverse communities, and its mixture of
cosmopolitan and suburban areas provides the perfect environment for families
and their active lifestyles. The County offers extensive cultural
resources, countless recreational opportunities and an array of fine public and
private colleges and universities.
THE
HEALTH CARE SERVICES AGENCY
Alameda County's Health Services Program is administered by the Health Care
Services Agency and includes the following program areas: Behavioral Health
Care, Public Health, Environmental Health, and Agency Administration/Indigent
Health. The ultimate mission of the Health Care Services Agency is to provide
fully integrated health care services through a comprehensive network of public
and private partnerships that ensure optimal health and well-being and respect
the diversity of all residents. Health Care Services Agency
currently has multiple career opportunities for
experienced professionals to become part of a service delivery team
dedicated to the optimal health and well-being of Alameda County
residents. For more information about the Health Care Services Agency, please
visit www.acgov.org/health/
BEHAVIORAL HEALTH CARE
It is the mission of Behavioral Health Care Services to maximize the
recovery, resilience and wellness of all eligible Alameda County residents who
are developing or experiencing serious mental health, alcohol, or drug
concerns. We envision communities where people realize their potential, and
where stigma and discrimination against those with mental health, alcohol
and/or drug issues are a thing of the past.
Only through exemplifying the following Alameda County Behavioral Health
Care Services values will we be successful:
ACBHCS
Access - where every door is the right door for welcoming
people with complex needs;
Consumer and Family Empowerment - through shared
decision‐making best practices, that clinically produce effective outcomes;
Best Practices - business excellence that uses public
resources cost‐effectively;
Health and Wellness - by integrating
emotional, spiritual and physical health care;
Culturally Responsive - appropriate services
built on the strengths and life experiences of culturally diverse consumers and
their families;
Social Inclusion - utilizing advocacy and education to
eliminate stigma, discrimination, isolation, and misunderstanding of persons
with mental illness and substance abuse.
For more information about the department of Behavioral Health Care
Services, please visit www.acbhcs.org/
THE POSITION
Under general
supervision, to provide programmatic assistance and administrative support in
the Behavioral Health Care Services Office of Peer Support Services; serves as
a program representative and supports the involvement of consumers/family in
implementing systems change, training and education, hiring of consumers/family
in behavioral health care programs, and developing self-help and
consumer/family–operated programs; and to do related work as required.
These positions are
located in the Behavioral Health Care Services Department (BHCS), and report to
the Office of Peer Support Services Manager. The Consumer/Family Relations
Program Assistant provides administrative support and coordinates a variety of
related community and educational outreach activities and events, performs a
variety of administrative functions in the implementation of consumer/peer
related programs/projects. This class is further distinguished from the next
higher-class Consumer/Family Relations/Office of Peer Support Services Manager
in that the latter class has supervisory responsibilities and provides
leadership for the activities of the Office of Peer Support Services.
THE IDEAL CANDIDATE
In addition to meeting the minimum qualifications, knowledge, and skills below, the ideal candidate will have a minimum of six months experience as a consumer who has received services in the public and/or private mental health system, AND training and/or experience with the concepts of self-help, self-care, advocacy, peer/family support, peer/family-focused care, peer/family-driven care, and wellness/recovery/resilience. They will also:
· Provide suitable advisory assistance, programmatic guidance, feedback, and resources in mental/behavioral health and wellness, recovery, and resilience services.
· Believe in and inspire teamwork, team spirit, and collaboration by being accessible, supportive, open-minded, empathetic, and able to effectively manage conflict by facilitating constructive interactions amongst differing stakeholders that result in diverse work teams that better serve our diverse communities.
· Commit to develop oneself and others by continuously aspiring to gain increased competence and technical and professional skill or knowledge in the areas of mental/behavioral health and wellness, recovery, and resilience services, while modeling excellence and seeking to motivate and facilitate continuous learning.
· Be experienced at coordinating programmatic and administrative support activities, and completing procedures, documents, forms, reports and/or budgets that are essential to the day-to-day operations.
· Be an effective communicator who develops and maintains effective relationships with others and relates well with people of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds even in times of conflict.
· Be capable of establishing courses of action for self and others to ensure that work is completed efficiently to achieve goals and results while maximizing resources wisely.
· Strive to build a customer-focused service organization ensuring that the mental/behavioral health consumer/peer perspective is a driving force behind program decisions and activities; advocates for diverse customers including mental/behavioral health consumers/peers; and crafts and implements service practices to meet both the organization’s and consumer’s needs.
For a detailed listing of the essential responsibilities and core competency requirements for this position, please click here for the job description.
The minimum professional requirements for admission to the competitive assessment process include:
The most suitably qualified candidates will possess the following
competencies:
The examination will consist of the following steps:
1.
A review of candidates' applications
to verify possession of minimum requirements.
2.
Those candidates who possess the
minimum requirements for the class will move on to the next step in the
examination process which is a review of candidates' Supplemental
Questionnaires to select the best qualified applicants to continue in the
process.
3.
Those candidates selected as best
qualified will move on to the next step in the examination process, an oral
interview examination which will be weighted as 100% of the candidate's final
examination score. The oral interview examination may contain situational
exercises.
CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH
PORTION OF THIS EXAMINATION.
We reserve the right to make changes to the announced
examination components.
Alameda County utilizes a Civil Service Selection System founded on merit.
Such a system is competitive and based on broad recruitment efforts and equal
opportunity for qualified applicants to test in an examination process designed
to determine the qualifications, fitness and ability of competitors to perform
duties of the vacant position. Many of our recruitments are targeted and
specific to the needs of a current vacant position, in which case, the eligible
list may be exclusively used for that current vacant position. Other
recruitments may be more broadly used for both current and future vacancies, or
for other alternate jobs with comparable scopes of work.
To learn more about our recruitment and selection process, please visit the
“What You Need to Know” section of our website, www.acgov.org/hrs.
Applicants
will be informed via email with reasonable notice in advance of any
examination process which will require their attendance. The following
dates are tentative and subject to change based on the needs of the Agency:
TENTATIVE SELECTION PLAN:
Deadline for Filing |
5:00pm, Wednesday, February
15, 2023 |
Review of Minimum Qualification |
February 22, 2023 |
Supplemental Questionnaire Review for Best
Qualified |
March 13-16, 2023 |
Oral Interview Exam** |
April 4-5, 2023 |
**The
combined oral examination/hiring interview, in addition to establishing an
eligibility list, may serve as the final selection interview for vacancies in
this classification.
WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED
RECRUITMENT & SELECTION PLAN
Alameda County and the Human Resource Services Department will make
reasonable efforts in the examination and/or selection process to accommodate
qualified individuals with disabilities and/or medical conditions in
accordance/compliance with the State Fair Employment and Housing Act (FEHA),
Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable
Accommodation Policy and applicable statues. To request an accommodation
due to a disability/medical condition during this or other phases of the
examination/selection process, please contact the assigned Human Resources
Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to
substantiate a request for reasonable accommodation. In order to qualify for a
reasonable accommodation, applicants must have a disability/medical condition
pursuant to the ADA, FEHA and applicable statutes.
For more information
regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs/divisions/ps/application.htm
Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:
For your Health & Well-Being
For your Financial Future
For your Work/Life Balance
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.
All notices related to County recruitments for which you
have applied will be sent/delivered via email. Please add @jobaps.com,
@acgov.org, nonreplyalamedacountyhr@acgov.org, and Noreply@jobaps.com as accepted addresses to
any email blocking or spam filtering program you may use. If you do not do
this, your email blocking or spam filtering program may block receipt of the
notices regarding your application for recruitments. You are also strongly
advised to regularly log into your County of Alameda online application account
to check for notices that may have been sent to you. All email notices that
will be sent to you will also be kept in your personal online application
account. You will be able to view all of your notices in your online
application account by clicking on the "My applications" button on the
Current Job Openings page.
Please take the steps
recommended above to ensure you do not miss any notices about a recruitment for
which you have applied. The County of Alameda is not responsible for notices
that are not read, received or accessed by any applicant for a County
recruitment.
NOTE: All notices are
generated through an automated email notification system. Replies to the email
boxes Noreply@jobaps.com and nonreplyalamedacountyhr@acgov.org, are routed to unmonitored
mailboxes. If you have questions, please go to our website at www.acgov.org/hrs. You may also contact the
Human Resources Analyst listed on the job announcement for the recruitment for
which you have applied.
Nicole
Lewis-Bolton, Human Resources Analyst
Human
Resource Services, County of Alameda
(510) 272-6468 • nicole.lewis-bolton@acgov.org
Disaster Service Worker
All Alameda County employees are designated
Disaster Service Workers through state and local law. Employment with the
County requires the affirmation of a loyalty oath to this effect.
Employees are required to report to work as ordered in the event of an
emergency.
Equal Employment
Opportunity
Alameda County has a diverse workforce, that is representative of the
communities we serve, and is proud to be an equal opportunity employer.
All aspects of employment are based on merit, competence, performance and
business need. Alameda County does not discriminate in employment on the basis
of: race, color, religion, sex (including pregnancy and gender identity),
national origin, political affiliation, sexual orientation, marital status,
disability, genetic information, age, membership in an employee organization,
retaliation, parental status, military service, or other non-merit factors
protected under federal, state and local law. Alameda County celebrates
diversity and is committed to creating an inclusive, and welcoming workplace
environment.