Wednesday, August 5, 2020

Workforce Education and Training Manager, HCSA


Recruitment #20-5098-01




THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Qualified applicants must be current county employees and have completed, by the last day for filing, the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service. A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.


Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires will only be accepted online.



The County employs 9,700 full-time employees and operates on an annual budget of $3.4 billion. Oakland, the tCounty seat, is California's eighth largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities.



Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currently has multiple career opportunities for experienced professionals to become part of a service delivery team dedicated to the optimal health and well-being of Alameda County residents.


Under general direction, provides leadership, plans, develops, and oversees the administration of workforce education and training programs for assigned areas of the Health Care Services Agency (HCSA) including county and contractor-provided programs; develops and evaluates various workforce development programs and statewide initiatives for the HCSA system including County operated programs, community-based agencies, health providers, and other stakeholders that provide services in alignment with the Agency’s mission and vision; and performs related duties as assigned.


These positions are located in the Health Care Services Agency with one position assigned to the Behavioral Health Care Services (BHCS) Department and one position assigned to the Human Resources Department. The position in BHCS reports to the Deputy Director and the position in Human Resources reports to the Chief Human Resources Administrator. The positions are responsible for the strategic planning and the development of resources needed to develop and maintain a culturally competent and diverse workforce capable of effectively meeting the health needs of the public.

The ideal candidate for this position will possess the following:

Strategic Decision Making: Able to identify key issues and develop short and long-term solutions based upon relevant facts, logical assumptions, and the mission and values of the Agency.  

Planning and Organizing: Remarkable organizational skills, including the ability to prioritize tasks and accomplish multiple projects simultaneously; adjusting to priorities in order to respond timely changing demands.  

Leadership Disposition: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader supervisory role.

Communication: An effective communicator, with an exceptional skill to engage an audience and clearly convey information and ideas.  

Workforce knowledge and Training Essentials: Demonstrated knowledge of workforce and functional training needs and plans, develops, delivers and manages training courses and programs, with particular knowledge of training within a Human Resource environment.




Possession of a Bachelor’s degree from an accredited university in business administration, organizational development, health care administration, social work, counseling, clinical or educational psychology or a closely related field. 



The equivalent of five (5) years full-time administrative/management experience in community organization, planning and evaluation, and personnel management setting with a minimum of two years planning, developing/designing, coordinating, and administering workforce education and training development programs.   


Possession of a Master’s Degree in a related area may substitute for two years of the administrative/management experience.  


NOTE:  The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies: .  

Knowledge of:

  • Workforce planning and development trends and strategies.
  • Supervision of multi-disciplinary staff.
  • Best practices in workforce development.
  • Program planning and evaluation.
  • Principles and practices of training and development.
  • Staff/Career development programs.
  • Strategic planning and implementation.
  • Wellness, recovery, and resilience services, supports and principles.
  • Management principles and best practices including work planning, employee supervision and resource allocation.
  • Principles, practices, and current trends in the delivery of mental health and alcohol and other drug services.
  • Community organizational and public/private partnership dynamics and development.

Ability to:

  • Communicate effectively both orally and in writing.
  • Make sound decisions and recommendations.
  • Apply analytical problem-solving techniques.
  • Effectively supervise staff in workforce staff development and planning.
  • Effectively conduct Employee engagement activities.
  • Assess workforce education and training development needs of multiple organizational groups and programs.
  • Program planning and design.
  • Provide effective leadership.
  • Plan, organize and prioritize work.
  • Provide budget development and other data analysis.
  • Demonstrate interpersonal sensitivity.
  • Establish and maintain cooperative work relationships with county departments, other agencies and the community.
  • Work independently.


THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.  CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.  We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.


Deadline for Filing:    

5:00PM, Monday, August 24, 2020

Review of Minimum Qualifications:

August 30, 2020

Civil Service Oral Examination:

Week of September 30, 2020


Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add, and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions, please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Ione Bell, Human Resources Analyst II
Human Resource Services, County of Alameda


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.