Wednesday, August 5, 2020

Adult Protection Supervisor (Promotional)

Recruitment #20-6770-01



THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service (non-classified includes the District Attorney’s Office, the Medical Center, and the Superior Court) by 5:00 p.m. on the last day for filing. A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Postmarks are not accepted. Applications will only be accepted on-line.


The Alameda County Social Services Agency (SSA) is comprised of 2,200 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. To learn more about the Alameda County Social Services Agency, please visit the website at


Under general direction, to supervise, review, and evaluate the work of a unit responsible for investigations, assessments, case and client management, and estate administration and associated support work in the Department of Adult and Aging Services.


The ideal Adult Protective Service Supervisor candidate will possess:

• Broad knowledge related to the laws and principles of Adult Protective Services, with an understanding and/or willingness to gain understanding of the principles and practices of public administration, program planning, and development.

• Professional knowledge and understanding regarding the normal aging process, the impact of age-related illnesses, mental illness, and developmental disabilities on the ability to independently manage daily activities, and the psycho-social dynamics of self-neglect or neglect or abuse by a third party.

• Understanding of the role of the Social Services Agency, including its policies, procedures, program, and services.

• Outstanding communication and listening skills that clearly articulate information verbally and in writing.

• Ability to work effectively with a diverse group of individuals with varying ideas and job functions; ability to demonstrate interpersonal sensitivity.

• Ability to effectively direct and monitor employee performance, develop and implement improvement plans when performance does not meet requirements, and take corrective action as needed.

• Ability to exercise sound judgment and maintain focus while coaching employees who are making diagnostic risk assessments and decisions regarding abuse or neglect intervention and remediation.

• Exceptional organizational skills, including the ability to effectively handle changing priorities.

• Proficient computer skills, including competence in the use of AACTS or Panoramic.


In order to participate in the examination process, applicants must qualify through one of the following patterns:


Possession of a Master’s degree in Social Work, Clinical Psychology, Counseling, Gerontology, Business or Public Administration, or a closely related field, from an accredited college or university.  


Either I  


The equivalent of one (1) year of full-time experience as an Adult Protective Services Worker II, Deputy Public Guardian-Conservator/Investigator, or higher-level social worker classification in the Alameda County classified service.   



The equivalent of two (2) years of full-time experience providing social casework services to the mentally ill or elderly in a public or private social services organization or mental health organization, equivalent in level of responsibility to that of the Adult Protective Services Worker II in the Alameda County classified service.  



Two years of full time experience in the management of financial assets for estates or individuals, or the management of investments.  


License:   Possession of a valid California Motor Vehicle Operator's license.  


The most suitably qualified candidates will possess the following competencies:

Knowledge of:

  • Crisis intervention methods and techniques.
  • Casework methods and techniques with particular reference to the problems in adult neglect, exploitation, and abuse.
  • Procedures used in the marshalling and management of estate assets and trust funds.
  • Principles, methods, and techniques of organizational management and supervision.
  • Relevant laws, codes and regulations as it relates to guardianship/conservatorship, elder and dependent adult protection, and estate administration.
  • Applicable computer applications and software as it pertains to the job.
  • The normal aging process and the psychopathology of aging and family relationships.

Ability to:

  • Plan, assign, direct, review, and supervise the work of professional, technical and clerical staff.
  • Train and evaluate personnel.
  • Establish and maintain cooperative relationships with those encountered in the course of the work.
  • Communicate effectively orally and in writing.
  • Interpret, apply and explain federal, state, local laws and Departmental policies, procedures, laws and regulations.
  • Analyze and interpret information and make sound decisions.
  • Lead effectively.
  • Represent the County with other governmental agencies, organizations and the public effectively.
  • Consider personal and psychological factors in difficult personnel, child, client or family situations and demonstrates interpersonal and cultural sensitivity.
  • Demonstrate flexibility.
  • Adapt to stress.


THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) An oral interview, which will be weighted at 100% of the candidate's final examination score. The oral interview may contain situational exercises.  CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.  We reserve the right to make changes to the announced examination components.

 Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency:


Deadline for Filing Application

August 17, 2020

Review of MQ’s

August 27, 2020

Panel Interviews

Week of September 14, 2020

Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.   Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website,



Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add, and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to insure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions, please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Ione Bell, Human Resources Analyst II
Human Resource Services Division, County of Alameda


Click on a link below to apply for this position:

Fill out the Application NOW using the Internet. Apply Online