Medical Leaves & Accommodation Services Technician

ABOUT THE COUNTY

Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,080 full-time employees and operates on an annual budget of $2.39 billion. Oakland, the County seat, is California's eighth largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities and an array of fine public and private colleges and universities.

ABOUT THE HUMAN RESOURCE SERVICES DEPARTMENT:

Department Mission: Deliver high quality and timely human resource services in partnership with County agencies, departments and special districts to enable our customers to reach their organizational goals.

Vision: To be the employer of choice and a great place to work.

Values: In a spirit of partnership, HRS strives for: Excellence in everything we do. Responsiveness to our customers and their needs. Fairness in our policies and practices. Innovation in developing and implementing new programs. Diversity in recognizing everyone’s unique contribution. Development of every employee’s full potential. Anticipate and meet the changing needs of employees and candidates to ensure the recruitment and retention of a talented and committed workforce. Support the County’s organizational culture that values customer service, performance excellence, diversity, and fiscal stewardship. Redesign and transform the recruitment function for improved customer service and satisfaction. Champion workforce planning and development to ensure that employees have every opportunity to assume leadership positions as baby boomers retire. Improve the efficiency and effectiveness of services through the increased use of technology.

The Medical Leaves and Accommodation Services Division is a comprehensive and countywide centralized disability management program, which provides professional consultation and technical support to County agencies and departments. In the development and administration of the County's disability management programs, we collaborate with stakeholders to develop strategies to overcome identified barriers. We continue to increase awareness and understanding of federal and state disability laws, family and medical leave provisions, and other applicable statutes, through the design and implementation of countywide disability management training.

In partnership with County Agencies and Departments, we are committed to integrate employees with disabilities and medical conditions into a highly productive workforce environment.

THE POSITION:

EITHER I  

Experience:  

The equivalent of one (1) year of full-time experience as a Specialist Clerk II, or in an equivalent or higher-level class in the Alameda County classified service.  

Experience performing clerical, technical processing of disability-related matters (i.e., FMLA/CFRA/PDL, workers’ compensation, temporary modified work assignments, or reasonable accommodations) is highly desirable.  

Substitution:  

Completion of a bachelor’s degree in a related field may substitute for six (6) months of the required experience in Pattern I.                                                             

OR II

Experience:  

The equivalent of two (2) years of full-time experience performing paraprofessional-level, administrative/clerical work in a disability-related program that dealt with FMLA/CRFA/PDL, workers’ compensation, temporary modified work assignments, or reasonable accommodations.      

Substitution:  

Possession of a bachelor's degree from an accredited college or university with a major in human resources or a related field may be substituted for one (1) of the two (2) required years of experience in Pattern II.  

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:  

Knowledge of:  

• State and federal disability laws, leave provisions, and regulations.
• County policies and procedures, Administrative Code, CS Rules, Personnel Procedures, Memoranda of Understandings (MOUs), and personnel administration.
• EEO concepts and guidelines for compliance related to employee/applicant disabilities.
• Public sector human resource practices and principles including but not limited to employment selection, position classification, and compensation.
• Statistical methods used to analyze data.
• Human resource management systems application and other commonly used software applications.
• English grammar, spelling, and punctuation.
• Basic mathematics and statistics.
• Operation of office machines and equipment, including personal computers.
• Processing and spreadsheet software.  

Ability to:

• Establish and maintain record-keeping procedures and systems.
• Gather, verify, evaluate, and update relevant information.
• Perform detailed work accurately.
• Work with a variety of tasks simultaneously and prioritize multiple tasks.
• Analyze, problem-solve, and make sound judgments when it comes to referring cases to Medical Leaves & Accommodation Services Case Managers for further monitoring/action. 
• Demonstrate interpersonal sensitivity.
• Establish effective working relationships with employees at all levels and other agencies and Third-Party Administrators.
• Effectively communicate orally and in writing.
• Read, interpret and apply laws, rules, regulations, standards, and procedures.
• Use applicable state and federal provisions as well as Charter and Civil Service Rules and Regulations.

The examination will consist of the following steps:

1. A review of applicants' application to verify possession of minimum requirements.  Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
2. A review of the supplemental questionnaire to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process.
3. An oral interview which will be weighted as 100% of the candidates' final examination score.  The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this recruitment.  

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness, and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. 

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Monique Hill, Personnel Services Manager
Human Resource Services Division, County of Alameda
Email Address Link: Monique.hill@acgov.org | Phone (510) 208-4841
www.acgov.org/hrs

DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law.  Employment with the County requires the affirmation of a loyalty oath to this effect.  Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.