Human Resource Services
Alameda Skyline

Eligibility Support Clerk

Recruitment #22-1132-01

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Introduction

READ THIS ENTIRE BULLETIN FOR INSTRUCTIONS ON HOW TO REAPPLY FOR THIS RECRUITMENT.

THIS IS A REOPENING OF AN EXISTING EXAMINATION. If you have previously applied or started an application for the Eligibility Support Clerk (Exam #22-1132-01) read this entire bulletin. There are specific instructions on how to reapply for this position.

PLEASE CONTACT THE EXAMINATION ANALYST, MONTRICE GOODMAN AT MONTRICE.GOODMAN2@ACGOV.ORG TO HAVE YOUR PREVIOUS APPLICATION RELEASED BACK TO YOU.

The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you have previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition.

Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional bi-weekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency.

Applications will only be accepted on-line.

DESCRIPTION




THE AGENCY

The Alameda County Social Services Agency (SSA) is comprised of approximately 2,400 men and women working collectively and in partnership with community-based organizations, neighborhood groups and policy makers to serve the needs of the community. SSA provides services through its administration and operating departments. Administration includes Finance, Government and Community Relations, and Human Resources. SSA’s operations includes Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. 
 
The Social Services Agency assists one out of four of Alameda County's residents. The mission of the Social Services Agency is to promote the economic and social well-being of individuals, families, neighborhoods, and communities. 
 
To learn more about the Alameda County Social Services Agency, please visit the website 

THE POSITION

Eligibility Support Clerks are often the first point of contact for those residents of Alameda County applying for or receiving cash aid, Medi-Cal or CalFresh benefits from the Social Services Agency.  Eligibility Support Clerks job responsibilities include reviewing applications, responding to questions and/or referring applicants or recipients of Social Services Agency benefits programs to appropriate resources.  All Eligibility Support Clerks are required to maintain a professional and courteous manner, work effectively and accurately with minimum supervision and constant deadlines.

THE IDEAL CANDIDATE

In addition to meeting the minimum qualifications, ideal candidates will possess strong office support skills and experience, relevant computer applications knowledge and experience, as well as demonstrated success in the following areas:

§  Provides exceptional service to internal and external customers, face-to-face and on the telephone.

§  Communicates efficiently, orally and in writing.

§  Disseminates information accurately and quickly.

§  Assimilates and applies newly learned information on the job.

§  Maintains quality performance while under pressure and time constraints.

§  Ensures the quality and accuracy of work products.

§  Actively participates as a valued member of a work team.


For more information about the job classification, visit: Eligibility Support Clerk (#1132).


MINIMUM QUALIFICATIONS

Either Pattern Number I

The equivalent of one year of full time experience in the class of Specialist Clerk I or an equivalent or higher level clerical class in the Alameda County service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or Pattern Number II

The equivalent of two years of full time clerical experience, one year of which must have included public contact.

Or Pattern Number III

The equivalent of one year of full time experience as an Eligibility Technician, or an equivalent or higher level classification in the same series, in a federal, state, county or city Social Services Agency.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Basic math and spelling.
• Alpha and numeric filing systems.
• Techniques and practices for dealing with individuals from various socio-economic and ethnic groups, in person, via telephone, and through correspondence (including contacts with irate and hostile individuals).
• Modern office practices and procedures and standard office equipment operations.

Ability to:

• Communicate orally and in writing.
• Write and/or print legibly.
• Understand and follow complex oral and written directions and procedures.
• Establish and maintain cooperative relationships with clients, the general public, and co workers.
• Interview to facilitate solicitation of required information.
• Evaluate individual situations and make appropriate decisions.
• Demonstrate interpersonal sensitivity.
• Plan, organize and coordinate work independently.
• Learn and utilize a variety of internal and external data systems.
• Acquire a variety of computer skills within a reasonable timeframe.
• Learn and apply relevant sections of legal codes, regulations and procedures.

EXAMINATION COMPONENTS

THE EXAMINATION:

The examination will consist of the following three (3) steps:

 

  1. Review for Minimum Qualifications:  Thursday, August 17, 2023
  • Candidates who possess experience fulfilling the minimum requirements will move forward to the next step in the examination process.

 

  1. Written Examination:  Week of September 11, 2023
  • Candidates who pass the written examination will be invited to the oral interview process.

 

  1. Oral Interview Examination (which will be weighted as 100% of the final examination score): Week of October 23, 2023.
  • The oral interview may contain situational exercises.

If the candidate is successful in the written portion of the examination, the candidate will then be invited to participate in an oral panel interview where they will be asked about past job experiences relating to the core competencies that successful incumbents of the job possess. The candidates who pass this portion of the exam will then be scored and put into rank order. The oral panel interview examination may also serve as the hiring interview at the discretion of the hiring authority. The dates listed above are tentative and subject to change based on the needs of the department.

Candidates must attain a qualifying rating on each portion of this recruitment. 

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

 

TENTATIVE SELECTION PLAN

 

Deadline for Filing:

5:00 PM, Friday, August 4, 2023

Review of Applications for Minimum Qualifications:

By August 17, 2023

Written Examination:

Week of September 11, 2023

*Oral Panel

Week of October 23, 2023
** Departmental Hiring Interviews:  Week of October 23, 2023

*If designated as a combined oral examination/hiring interview, in addition to establishing an eligibility list, the oral interviews may serve as the final selection interview for vacancies in this classification. 


**Updated on 9/29/23-MG

 

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN.

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA), Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs.

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

 

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org, @jobaps.com, NoReply@jobaps.com, and NoReplyAlamedaCountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.


Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.


NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@acgov.org and NoReplyAlamedaCountyHR@acgov.org are routed to unmonitored mailboxes. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied


Montrice Goodman | Human Resources Analyst

Human Resource Services, County of Alameda

DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law.  Employment with the County requires the affirmation of a loyalty oath to this effect.  Employees are required to report to work as ordered in the event of an emergency.


EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.