Human Resource Services
Alameda Skyline

Clerk-Recorder and Collection Supervisor

Recruitment #23-1431-01

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. 

SUPPLEMENTAL QUESTIONNAIRE: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.

Applications and Supplemental Questionnaires will only be accepted online.

DESCRIPTION



THE AGENCY

 

The Alameda County Auditor-Controller Agency is a general government agency which provides direct services to County residents as well as administrative and operational support to County departments. The Agency develops and maintains the County’s accounting, payroll, audit, tax analysis, budget and grants, contract compliance, and cost plan systems and procedures. The Central Collections Department collects receivables mandated by State and federal laws and regulations. The Office of the Clerk-Recorder provides for the recording of all recordable documents and maps, collection and distribution of fees and taxes from recording documents, and maintenance of the vital statistics register. 


For more detailed information about the agency, visit: Alameda County Auditor-Controller's Office.


THE POSITION

 

Under general direction, to plan, coordinate, assign, evaluate, and supervise the work and operations of various units comprised of Auditor Associate I/II/III’s, Collection Enforcement Deputy I/II’s, or Financial Hearing Officers within the Auditor-Controller/Clerk-Recorder Agency. The personnel supervised perform a variety of difficult, technical, and complex work by reviewing and examining various property records, legal documents, and vital records requests; providing information to the public related to transfer tax, government fees, and monies owed to the County; and may lead other staff. The Clerk-Recorder and Collection Supervisors provide training, instruction, and daily supervision; make decisions involving procedural or technical problems; and do related work as required.


For more information about the job classification, visit: Clerk-Recorder and Collection Supervisor (#1431).

MINIMUM QUALIFICATIONS

EITHER I
Experience:

The equivalent of three (3) years of full-time experience in the class of Auditor Associate I/II/III, Collection Enforcement Deputy I/II, or Financial Hearing Officer, or a combination of any of the three classifications listed in Alameda County classified service. 

Substitution:  

Possession of a bachelor’s degree from an accredited college or university (180 quarter units or 120 semester units) may substitute for two (2) years of the required experience. 

OR II
Experience:

The equivalent of four (4) years full-time experience with collections, title/escrow, tax, banking, legal, or public/business administration matters.  At least two (2) years of the required experience must include supervising the work of others performing technical clerical duties.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

  • Federal and State laws, regulations, and codes as they pertain to the County Clerk, the County Recorder and Collections enforcement.
  • County policies and procedures.
  • Office organization, practices, and equipment.
  • Operations and policies of the Auditor-Controller/Clerk-Recorder Agency.
  • Principles and practices of supervision.
  • Principles of office management.
  • Training methods and techniques.
  • Professional English grammar, vocabulary, spelling, and punctuation.
  • Relevant computer applications.
Ability to:

  • Understand, implement, and train staff on State laws, legislative policies, County administrative codes and ordinances, and other laws and procedures.
  • Interpret relevant State laws/codes, County ordinances, court procedures, and operation manuals.
  • Professionally interact with members of the legal profession and the general public.
  • Establish and maintain effective working relationships with co-workers.
  • Communicate effectively both verbally and in writing.
  • Make sound decisions independently.
  • Lead effectively.
  • Plan and organize office operations, staff assignments, and schedules.
  • Appropriately evaluate, train, and counsel subordinate employees.
  • Demonstrate interpersonal sensitivity.
  • Be flexible in interactions with staff and customers and adaptable to changing work priorities.
  • Adapt to stress and manage stressful situations.
  • Manage difficult customer interactions.
  • Use and test computer applications related to assigned work.
  • Represent the department and the County in meetings with others.

EXAMINATION COMPONENTS

The examination will consist of the following steps:

  1. A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. A review of candidates' Supplemental Questionnaires to select the best qualified to continue in the process.
  3. An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. 

Candidates must attain a qualifying rating on each portion of this recruitment.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:

 

TENTATIVE SELECTION PLAN

 

Deadline for Filing:

5:00 PM, Monday, September 25, 2023

Review of Applications for Minimum Qualifications:

October 4, 2023

Review of Supplemental Questionnaire for Best Qualified:

October 20, 2023

Oral Examination*:

Week of November 13, 2023

Department Hiring Interviews: TBD 


*If designated as a combined oral examination/hiring interview, in addition to establishing an eligibility list, the oral interviews may serve as the final selection interview for vacancies in this classification. 


WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN.


Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA), Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs.

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 12 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @acgov.org, @jobaps.com, NoReply@jobaps.com, and NoReplyAlamedaCountyHR@acgov.org as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.


Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.


NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@acgov.org and NoReplyAlamedaCountyHR@acgov.org are routed to unmonitored mailboxes. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.


Maria Tabora | Human Resources Analyst
Human Resource Services, County of Alameda
(510) 272-6463 | Maria.Tabora@acgov.org

DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law.  Employment with the County requires the affirmation of a loyalty oath to this effect.  Employees are required to report to work as ordered in the event of an emergency.


EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.