Infrastructure Services Manager

READ THIS ENTIRE BULLETIN FOR INSTRUCTIONS ON HOW TO REAPPLY FOR THIS RECRUITMENT.

THIS IS A REOPENING OF A CONTINUOUS EXAMINATION. If you have previously applied or started an application for Infrastructure Services Manager, Examination #23-1837-01, read this entire bulletin. There are specific instructions on how to reapply for this position.

PLEASE CONTACT THE EXAMINATION ANALYST, ROSARIO JONES AT ROSARIO.JONES@ACGOV.ORG TO HAVE YOUR PREVIOUS APPLICATION RELEASED BACK TO YOU.

The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you have previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the last day for filing. Failure to submit the Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires will only be accepted on-line.

ABOUT THE DEPARTMENT

The Information Technology Department (ITD) is the central technology support for the County’s agencies and departments who serve our communities. Our more than 1.5 million residents and countless customers around the world depend on the services the County provides. ITD powers those services in ways that our tech savvy constituents have come to expect; giving them access to services when and where they need them. We are a team of technology professionals and evangelists with a wide-range of technological skills and diverse experiences. We provide great customer service and high quality products.  We are passionate about our work and we are proud of the numerous awards we have won. We are very excited about the cultural change in our department. We are transforming the perceptions of government technology and redefining ourselves. We are “staying ahead of the wave” by fostering innovation, pushing the envelope, and taking risks. We have embraced the entrepreneurial spirit of our start-up neighbors in Silicon Valley. We are more than just technologists though. We are also passionate about our communities. We are volunteers, food drive donors, activists, and humanitarians who love the communities we work and live in. 

For more information about the agency, please visit: Information Technology Department.

THE POSITION

We are filling multiple management positions overseeing varying infrastructure technologies. These technical areas of responsibility can include network; servers; unified communications; Cloud-based services; database; GIS; Enterprise Tools Administration; DevOps; mainframe; information security; or endpoint management.

IDEAL CANDIDATE

In addition to meeting the minimum qualifications the ideal candidate will demonstrate excellent interpersonal communication, customer service, program administration, project management, information security, the ability to analyze and problem solve, and leadership disposition, aligning performance with success. 

For a detailed listing of the duties and essential competency requirements for this position, please see the job specification: Infrastructure Services Manager (#1837)

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1. A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
2. A review of candidates’ Supplemental Questionnaires to select the best qualified applicants to continue in the process.
3. An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components. 

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email.  Please add @jobaps.com, @acgov.org, Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Disaster Service Worker

All Alameda County employees are designated Disaster Service Workers through state and local law.  Employment with the County requires the affirmation of a loyalty oath to this effect.  Employees are required to report to work as ordered in the event of an emergency.

Equal Employment Opportunity 

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.