Emergency Medical Services Coordinator

THIS IS A NEW ASSEMBLED EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.  Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires will only be accepted online.

ALAMEDA COUNTY HEALTH

Alameda County Health is the local government agency that promotes and protects the health and well-being of all who live, work, learn, and play in Alameda County. We coordinate services and cultivate partnerships with community organizations and providers to help ensure access, organize, and deliver health care and services to people with Medi-Cal and without insurance, support resilient communities, and improve health for all. We focus on health equity by developing programs and systemic solutions that reduce disparities for the people and communities we serve.

Alameda County Health’s departments and programs focus on services and support that provide care for the whole person.

· The Behavioral Health Department provides mental health and substance use services for people with Medi-Cal and without insurance and supports people along their path to wellness, recovery, and resilience.

· The Environmental Health Department works to keep our air, water, and food safe; it regulates, protects, and promotes the health of everyone in Alameda County by enforcing environmental health codes to reduce exposure to toxins and diseases.

· The Public Health Department focuses on community and population-level health, preventing and addressing root causes of health inequity across a range of communicable and chronic diseases.

· Alameda County Health also provides services through Housing and Homelessness Services, Emergency Medical Services Agency, HealthPAC, and Healthy Schools and Communities.

EMERGENCY MEDICAL SERVICES

As part of Alameda County Health, the Emergency Medical Services Agency (EMS) works to ensure robust and timely access to ambulance services for all Alameda County residents and leads the agency’s emergency preparedness and response work. We are EMTs, paramedics, doctors, program administrators, and paramedics in training.

Alameda County Health Emergency Medical Services Agency (AC Health EMS) is a District within Alameda County Health. We are recognized by the California Emergency Medical Services Authority as a "Local EMS Agency," or LEMSA. LEMSA's throughout the state are responsible for planning, implementing, evaluating, and regulating local EMS systems. Many of our responsibilities, and the authority needed to carry our oversight role, are derived from Division 2.5 of the California Health and Safety Code and related chapters of Title 22 of the California Code of Regulations.

To learn more about the roles and responsibilities of LEMSAs, we invite you to read the position paper prepared by the Emergency Medical Services Administrators' Association of California (EMSAAC), which can be found here: The Roles and Responsibilities of Local Emergency Medical Services Agencies Within California

The Alameda County Health EMS System is comprised of many stakeholders including dispatch centers, first responder agencies, ambulance providers, hospitals, and specialty centers for the emergency care of victims of major trauma, stroke, and certain serious heart conditions. The Alameda County Health EMS Agency coordinates the comprehensive emergency medical services system through its contracted and permitted provider organizations, as well as through the development and implementation of policies and procedures for prehospital care.

The EMS Agency works closely with system stakeholders as it seeks to continually improve patient care and service delivery through evidence-based policy and program development.

AC Health EMS promotes health equity through its Injury Prevention Program as well as its EMS Corps and Health Pathway Partnership programs which help prepare young people in underserved communities for careers in health care.

THE POSITION:

Under the direction of the Director of Emergency Medical Services (EMS) or a subordinate manager, positions in this classification facilitate the operations of the programs of the Emergency Medical Services District, a division of Alameda County Health, and the Local Emergency Medical Services Agency for Alameda County. Employees in this classification are responsible for helping to ensure the effective, efficient, and cohesive delivery of emergency medical services by all hospitals, public safety agencies, and private providers to the visitors and citizens of Alameda County.  

THE VACANCIES

The current Emergency Medical Services Coordinator vacancies are located in Alameda County Health. However, the eligible list resulting from this recruitment may be used to fill future vacancies in other program areas and departments.

THE IDEAL CANDIDATE

In addition to meeting the minimum qualifications below, the ideal candidate will have demonstrated a track record of success and will possess the following critical attributes:

• Ability to coordinate and monitor emergency medical care and services.
• Demonstrate strong leadership abilities, effective teamwork and facilitation skills.
• Ensure compliance with all relevant Federal and State codes, statutes, and regulations, as well as County protocols, guidelines, and contracts governing emergency providers of prehospital care, trauma services, and other specialties.
• Ability to provide oversight of 911 emergency medical services, encompassing dispatch, first responders, prehospital  providers, hospitals, specialty centers, and the local trauma system.
• Possess a deep understanding of the roles and interrelationships of organizations within EMS systems, particularly those similar to the Alameda County EMS system.
• Establish and maintain positive, collaborative working relationships with EMS system stakeholders, County staff, and the public.
• Well-versed in EMS protocols and procedures, ensuring that service delivery is aligned with best practices in patient care.
• Interpret and apply policies, regulations, and procedures, ensuring full compliance with all applicable standards. 
• Possess organizational skills with the ability to prioritize competing demands while maintaining consistent service excellence.  
• Exercise sound independent judgment, particularly in high-pressure situations, within the framework of established policies and guidelines.

Experience:  

The equivalent of three (3) years of full-time, progressively responsible experience performing duties that included program design, planning, implementation and/or evaluation in a health care organization focused on the provision of emergency medical services or in a 9-1-1 dispatch center that performs emergency medical dispatch.  

AND  

EITHER I

License:  

Possession of a current, valid license as a Registered Nurse in the State of California,  

OR II  

Possession of a current, valid license as an EMT-paramedic in the State of California.  

OR III  

Possession of a current, valid certification as an EMT-Basic in the State of California.  

OR IV  

Possession of a current, valid EMD certification.  

OR V  

Possession of a current, valid license as a Physician’s Assistant in the State of California.  

AND  

Possession of a valid California Driver’s license is required.    

NOTE:    The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Emergency medical services (EMS) provider levels of service.
• Specialty health/medical care services and facility capabilities.
• Standards of clinical care related to EMS.
• Emergency Medical Services protocols and practices.
• Federal, State, and local EMS capabilities.
• Leadership principles.
• Principles, practices, and methods of health/medical systems operations.
• Principles, practices, and methods of quality improvement.
• Principles, practices, and methods of program design.
• Medical terminology.
• Principles, practices, and methods of education.
• Development and implementation of training programs.
• Educational review and quality improvement.
• Data collection and analysis.    

Ability to:

• Work on an on-call or 24/7 basis as needed.
• Know and implement Federal, State, and County codes, statutes, ordinances, and regulations related to emergency medical services.
• Provide leadership while establishing and maintaining positive working relationships with the public, various agencies, and other County employees.
• Communicate clearly and effectively, both orally and in writing.
• Strategically plan for pre-planned and no-notice system needs.
• Facilitate multi-discipline meetings to include public agencies, private entities, and the public.
• Apply strategic planning principles to Emergency Medical Services.

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS

1. A review of applicants' applications to verify possession of minimum requirements. Those applicants who possess the minimum requirements for the class will move on to the next step in the examination process.
2. A review of candidates’ Supplemental Questionnaires to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process.
3. An oral interview which will be weighted as 100 % of the candidate's final examination score. The oral interview may contain situational exercises. 

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. 

We reserve the right to make changes to the announced examination components.  

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.

 WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.org, noreplyalamedacountyhr@acgov.org, and Noreply@jobaps.com accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email boxes Noreply@jobaps.com and noreplyalamedacountyhr@acgov.org are routed to unmonitored mailboxes. If you have questions, please go to our website at hrs.alamedacountyca.gov. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Angelica Cuevas, Human Resources Analyst

Human Resource Services, County of Alameda

(510) 271-5154 | Angelica.Cuevas@acgov.org

hrs.alamedacountyca.gov  

DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law.  Employment with the County requires the affirmation of a loyalty oath to this effect.  Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.