Human Resource Services
Alameda Skyline

Division Director, SSA (Promotional)

Recruitment #23-6050-01




THIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.  Qualified applicants must be current county employees and have completed the equivalent of six months of continuous service following a regular appointment in the Alameda County classified service by April 6, 2023.  A regular appointment does not include provisional, TAP (Temporary Assignment Pool), or STEP-UP appointments.

Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.

Applications will only be accepted on-line.


The Social Services Agency is currently recruiting to fill a Division Director vacancy in the department of Workforce and Benefits Administration, however, the eligible list resulting from this recruitment may be used to fill future Division Director vacancies within SSA.  Applicants interested in applying for the current vacancy and/or future vacancies are encouraged to apply.

The Alameda County Social Services Agency (SSA) is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. To learn more about the Alameda County Social Services Agency, please visit the website at

The Position

Division Director, SSA plans, evaluates and directs the operations and staff in one or more Divisions/offices in a department within the Social Services Agency.  The Division Director, SSA develops and establishes overall divisional policies; sets goals and objectives consistent with the overall goals of the Agency.  Division Director, SSA also has the additional responsibility for participating in the meet and confer process with labor organizations.

Adult and Aging Services (AAS)

Adult and Aging Services offers a coordinated service delivery system that protects, supports, and advocates for an aging population, particularly those with disabilities.  AAS administers various programs related to the well-being of aging adults such as Adult Protective Services, Public Guardian-Conservator, Public Administrator, and In-Home Supportive Services.

Children and Family Services (CFS)

Children & Family is focused on improving the lives of children and families in Alameda County by serving children and youth who have experienced, or are at risk of experiencing, abuse or neglect.  CFS strives to build strong partnerships with families and collaborates with a variety of organizations, both public and private to assist children and youth with receiving support and security that is essential for their well-being.

Workforce and Benefit Administration (WBA)

Workforce and Benefits Administration promotes self-sufficiency and provides continuing economic assistance and job training/workforce development through public and private sector partnerships.  WBA has the primary responsibility of administering the Medi-Cal program which provides publicly sponsored health coverage and other county, state and federal public assistance programs such as CalWORKS, CalFresh and General Assistance to provide immediate economic relief and support for low-income or needy individuals, families and children within Alameda County.

Ideal Candidate

The Ideal Candidate will have a leadership style that is positive, progressive and responsive.  The Candidate will be politically astute, possess excellent written and verbal communication skills and be able to represent the Social Services Agency before boards, commissions and community groups relating to human and social services programs. 

In addition, the Ideal Candidate will possess, but not limited to the following critical attributes:

  • Demonstrated ability to lead, direct, and manage multi-levels of staff; to generate staff commitment and adherence to program, administrative policies and procedural changes.
  • Exceptional administrative and organizational skills to direct Division staff in the formulation and implementation of policies and procedures required to meet legal requirements, county policies, goals, and the delivery of required services.
  • Exceptional experience providing direction and guidance to Division staff regarding the investigation and resolution of Human Resources, Labor and client relations related issues.
  • Demonstrated experience and ability to identify and analyze complex problems, design solutions, and formulate appropriate action plans proactively and collaboratively.
  • Strong collaboration skills to develop and maintain partnerships with human and social services organizations, community groups, and organizations to gain their assistance and support in achieving the Agency’s mission to promote the economic and social well-being of individuals, families and communities.
  • Demonstrated experience in directing, monitoring, and coordinating division operation processes, including participation in the budget process, planning for funding sources, estimating staffing requirements and recommending major building alterations and remodeling requirements.

For a complete listing of all essential responsibilities and core competency requirements, please see the comprehensive job description at: Division Director, SSA Job Specification.

Further, please note that the eligible list resulting from this recruitment and selection process may be utilized for other future vacancies which may arise within the next year.


To qualify for this exam, you must have achieved the following education, experience, and requirements: 


Either Pattern Number I


The equivalent of six years’ full-time supervisory experience which included at least two years of second-line supervisory experience in a social service, economic benefits or employment services class in the Social Services Agency. (A bachelor's degree may be substituted for the equivalent of two years of first-line supervisory experience.)

Or Pattern Number II


The equivalent of six years’ full-time, increasingly responsible managerial or administrative experience, which involved supervision of a major staff support function or program division at the level of Administrative Services Officer or an equivalent or higher-level administrative class. (A bachelor's degree may be substituted for the equivalent of two years of the required supervisory experience.)

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Federal, State and local laws, codes and regulations relating to social service programs.
• Principles, methods and techniques of administration, including the organization and management of the Social Services Agency’s programs and departments.
• Principles of supervision, training and performance evaluation.
• Principles and practices of personnel administration, including the appropriate labor relations processes.
• Community resource development and professional social work practices.
• Principles and practices of client and public relations.
• Psychological, socioeconomic and cultural factors which may affect client and family functioning.
• Principles of budget development and administration.
• Automated system capabilities and applications.


• Planning and organization.
• Analysis and problem solving.
• Decision making.
• Leadership.
• Management control.
• Budget analysis.
• Oral communication.
• Written communication.
• Flexibility.
• Adaptation to stress.
• Interpersonal sensitivity.



1. A review of applicants' applications and supplemental questionnaire to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2. An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. 


We reserve the right to make changes to the announced examination components.  

Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.  The following dates are tentative and subject to change based on the needs of the Agency.


Deadline for Filing:    

5:00PM, Thursday, April 6, 2023

Review of Minimum Qualifications:

by April 27, 2023

Civil Service Oral Examination:

***Week of June 5, 2023 TBD

 ***Updated 5/22/2023 The oral examination for this recruitment has been delayed.

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 11 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave**
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.


All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add, and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box and are routed to an unmonitored mailbox. If you have questions, please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.

Ione BellHuman Resources Analyst 

Human Resource Services, County of Alameda

(510) 272-6456 or email


All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.


Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer.  All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.